Mobile Phones Direct Reviews

1.8 Rating 182 Reviews
20 %
of reviewers recommend Mobile Phones Direct
1.8
Based on 182 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 54%
Accurate And Undamaged Orders
Greater than 64%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Returns & Refunds
Refunds Process
Difficult

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Mobile Phones Direct 5 star review on 13th July 2023
Smith
Mobile Phones Direct 5 star review on 30th June 2023
Reed C Newman
Mobile Phones Direct 5 star review on 18th June 2023
Cory Jensen
Mobile Phones Direct 5 star review on 27th March 2023
Taylor PK
Mobile Phones Direct 1 star review on 22nd March 2023
Anonymous
Mobile Phones Direct 5 star review on 9th January 2023
Allan C Taylor
Mobile Phones Direct 5 star review on 21st December 2022
Connolly V Jarnes
13
Anonymous
Anonymous  // 01/01/2019
I have nothing to say to the app because I received help from a group of hackers. Through their splendid services which got the job done in no time. I have full taps on my spouse socials,messages,calls and location You should try them too WWW . HACKERSPYVILLE . COM (320) 961 4598
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Posted 2 years ago
I have nothing to say to the app because I received help from a group of hackers. Through their splendid services which got the job done in no time. I have full taps on my spouse socials,messages,calls and location You should try them too WWW . HACKERSPYVILLE . COM (320) 961 4598
Helpful Report
Posted 2 years ago
I came to Mobile Phones Direct after finding a favourable deal with them via a comparison website, having just cancelled a pre-order for an iPhone 12 Pro with Affordable Mobiles after being given constantly delayed estimated delivery dates up to the point of expecting me to wait 11 weeks+ after placing my order, despite originally being advised I'd receive it just 5 days after ordering! Mobile Phones Direct demonstrated exactly how it should be done - I made a phone call on Saturday morning, and received the handset (identical to the one that Affordable Mobiles claimed was in short supply globally) the following morning. Thank you very much!
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Posted 3 years ago
Very pleased with my phone and the deal I got with it. I was kept updated with the delivery time throughout as well. Also very easy to switch my number. Very impressed. My first cashback claim was accepted today as I made sure that the info I supplied was totally correct, thus giving them no excuse not to accept my application. If they don't pay my cashback I'll simply start an online money claim via the .gov website and get my money back that way. They won't have a leg to stand on and I'll do this for each successive claim if necessary. Fingers crossed that they don't mess me about though...
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Posted 3 years ago
Do not give your credit card or debit details, company like this pass information to other fraud agencies out there like UK mobile contact, if your a victim call Action fraud free.
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Posted 4 years ago
No money no problems .. I love PIA 🇵🇰❤️& I love you Pakistan Army 🇵🇰🇵🇰🇵🇰🌹
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Posted 4 years ago
Very happy with this company. I have used the cash back on three different phones. So long as you remember to claim on time then they pay lightening quick. Very easy to do, just complete the claim online, no need to send copies of bills by post. I always claim the day I get the bill to that there is plenty of time to send the right bill if I mess up. They respond immediately whether the claim is correct or wrong. You get paid within 14 days. All works well, but you must diarise to remind yourself when to claim.
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Posted 4 years ago
Great value and service.
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Posted 5 years ago
Superfast & easy as 123 well done ;) (new contract + next day phone delivery)
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Posted 5 years ago
Superfast & easy as 123 well done ;) (new contract + next day phone delivery)
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Posted 5 years ago
Phone came on time great. easy to use great. Thanks
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Posted 6 years ago
SUPER cheap deals, there was a problem with my tarriff, which o2 made mistake on, but mbilephonedirect very quick uk service center sorted out immediately. was on hold for less than 1 minute and they were VERY helpful and supportive.
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Posted 6 years ago
Second time I purchased a phone from them. Phones come unlocked and with next day delivery, I would highly recommend them.
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Posted 6 years ago
Very helpful and very polite people
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Posted 6 years ago
Excellent service. Easy website and quick delivery.
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Posted 6 years ago
Do your research! So far I've received the phone, sold the phone, pay £20 a month and awaiting my first cashback. They make money from people too inept to apply for cashback and it does say after cashback on the website. Simply submit a form and your bill to claim your cashback online. Go to mobilephonesdirect.co.uk/cashback I will update this once I've received my cashback - obviously it could still go wrong...AW
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Posted 3 years ago
I had the same problem with them over an O2 contract, where I ordered a phone and it just didn't arrive, and when I contacted them they blamed O2 and said O2 were changing their platform or something, for upgrades, so it could take a while to process (days, weeks, months - they couldn't say'). BUT ... I then phoned back and spoke to the cancellation department rather than services and he sorted it for me instantly and the phone arrives tomorrow. He just set up me up for a new contract rather than an upgrade, same cost and I can keep my number - so try that if you are having problems.
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Posted 4 months ago
Very good deals but there cashback offers are unnecessarily complicated
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Posted 6 years ago
Good deals but that is where the positives end unfortunately. I purchased a phone on the website on a Saturday, decided to cancel on the Sunday. They ignored my request to cancel and still sent the phone out on the Monday. When it arrived I immediately sent it back without opening the package or using the phone. I had to cancel again since they ignored my first request and then after a month received my first bill from O2 even though I returned it within distance selling regulations. Contacted Mobile Phones Direct to highlight that O2 have tried to charge me and they couldn't care less, told me it was in O2s terms and conditions. Conveniently ignored the fact that I asked to cancel even before they processed the order. I appreciate my experience may have been different if I hadn't cancelled but because of the way they dealt with me on this occasion, I will not be using again.
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Posted 4 years ago
Honestly, this website is very sneaky. Their cashback scheme is designed to fail for the customer, as you have to claim it yourself, there is no reminder to claim, and you have a limited time to claim. This would even be fine, but it is very hidden in T&C's and small prints, which basically encourages you to forget. The phone deals are very low, but there are also hidden T&C's. If you see a deal with the same allowance, same network, but cheaper, there's almost always an underlying trick somewhere (e.g. capped internet speeds, no european roaming). This website could be so much better, and I really like their deals, but their lack of transparency makes it hard to trust them for 2 years! I did order a Samsung Galaxy S8 2 years ago, and it was okay. At first they sent me a dodgy phone (volume rocker falling out) but it was replaced by a new one. I've now ordered the new iPhone 11 Pro Max, which was supposed to come today (20th Sept) but I am yet to receive tracking details. Deals and stuff are great, but the customer service, sneakyness and lack of transparency is terrible. I don't write reviews, but this company kinda sucks.
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Posted 4 years ago
Mobile Phones Direct is rated 1.8 based on 182 reviews