Moérie Reviews

Name: Moérie
Address: Inc 2035 Sunset Lake Road, Suite B-2 Newark, New Castle, Pennsylvania
Rating: 4.46

4.5 Rating 521 Reviews

87 %

of reviewers recommend Moérie

Company Reviews

Questions

Metrics

4.5

Based on 521 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

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Location:

Inc 2035 Sunset Lake Road, Suite B-2 Newark,
New Castle
Pennsylvania
19702

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Moérie 1 star review on 19th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY FROM MOERIE! When you purchase at a discount, you are signing up for a membership/contract to purchase more at regular price. It does not matter if you want to return it, allergic to it or anything - they do not let you out of the contract unless you buy out. I feel this is deceiving as I thought I was getting a black friday price and decided to try it, then I was allergic to it and they would not take it back or cancel my subscription. You have to purchase one more time before you can cancel your subscription. This is an unacceptable way of doing business!”

Helpful Report

Posted 10 months ago

Dear customer, Thank you for sharing your feedback. We’re sorry to hear about your experience and any inconvenience caused. Our discounted prices are part of the “Subscribe and Save” option, which is clearly stated during checkout. For those who prefer not to subscribe, a one-time purchase option is also available. As outlined in our Terms and Conditions (https://moerie.com/terms-conditions), subscriptions can be canceled after the first renewal. This policy ensures fairness while allowing the products time to deliver results. We take allergies seriously and recommend reviewing our ingredient list and consulting a healthcare professional if there are sensitivities. If you need further assistance, please contact us at info@moerie.com. Best regards, The Moérie Team

Posted 10 months ago

“Horrible experience with this product. Shipping number is incorrect I had to write support team to send me valid shipping number to track the product.Problems with delivery you have to call re inter your address or go and take at some stop location, and charging for delivery. When I tried unsubscribe company requiring additional 30$ for unsubscribe. The product not cheap it is rather expensive and add this kind of additional charges for delivery for unsubscribing it’s beyond ridiculous”

Helpful Report

Posted 11 months ago

Dear Fara, Thank you for your feedback. We’re sorry to hear about your experience and the challenges you faced with delivery and tracking. We strive to ensure that our shipping process is seamless, and we regret any inconvenience caused. We’ll work to improve this process to ensure smoother deliveries. Regarding your subscription, we aim to provide clear information during the purchase process, including the terms of subscribing at a discounted price. These details are also outlined in our Terms and Conditions: https://moerie.com/terms-conditions. If you need further assistance, please reach out to us at info@moerie.com, and we’ll be happy to help. Best regards, The Moérie Team

Posted 10 months ago

“When they say shipping is FREE please note that it is NOT! They hide a statement under Term and Conditions. Mine arrived and I owed almost $7.00 in additional postage. This product is expensive enough but to not be up front on the additional postage changed my mind on ordering from them again. If I have to pay just say that. I didn’t like the surprise when it arrived.”

Helpful Report

Posted 11 months ago

Dear customer, Thank you for sharing your feedback. We’re sorry for the inconvenience caused by the unexpected shipping fees. While we strive to provide transparent information about our policies, we understand how this situation may have been frustrating. Shipping details, including potential charges, are outlined in our Terms and Conditions: https://moerie.com/terms-conditions. However, we value your input and will review how we communicate this information to ensure greater clarity moving forward. We appreciate you bringing this to our attention and hope you’ll consider giving us another chance in the future. If there’s anything more we can assist you with, feel free to reach out to us at info@moerie.com. Best regards, The Moérie Team

Posted 10 months ago

“I just tried moerie for the first time today December 3rd 2024, i do not like it. It made my hair tangly and felt not at all moisturized. I had to use an extra store bought conditioner even after i used the moerie conditioner just to comb through my hair. This product was a waste of money. Hope my fiance gets better results from it. Never buying again!”

Helpful Report

Posted 11 months ago

Dear Customer, Thank you for sharing your experience. We're sorry to hear that Moérie didn't meet your expectations. Everyone’s hair is unique, and while our products are formulated to promote healthy hair, we know that different hair types may respond differently. If you continue to experience any concerns or have questions about our products, please feel free to reach out to us. We’d be happy to help and provide personalized recommendations for your hair care routine. We truly appreciate your feedback and hope your fiancé has a better experience. Best regards, The Moérie Team

Posted 10 months ago

“excelent products, great customer service!”

Helpful Report

Posted 11 months ago

“I really wanted to love the products and will finish those in my one-time order, but they make my fine hair feel rough, look frizzy, and more difficult to style. For the price the quantities are also small, so I generally don't feel the value for money but, in this case, at least I can finish them sooner and try something else.”

Helpful Report

Posted 11 months ago

Dear Customer, Thank you for your feedback! We’re sorry to hear the products didn’t work as expected for your fine hair. We’re constantly improving and will be launching more products in the future, and we hope you’ll give them a try—they may be a better fit for your hair. If you need any assistance or recommendations, we’re always here to help! Best regards, The Moérie Team

Posted 10 months ago

“Just finishing my second bottle of the capsules and have not noticed any new growth, but I have noticed my hair feels thicker. Trying to cancel the subscription, but running into obstacles, not an easy process.”

Helpful Report

Posted 11 months ago

Dear Customer, Thank you for sharing your experience! We're glad to hear that you've noticed your hair feeling thicker, though we understand your frustration with the subscription cancellation process. We strive to make our services as seamless as possible and appreciate your feedback. If you're having trouble with canceling your subscription, please feel free to reach out to us directly at info@moerie.com, and we'll assist you promptly. We hope to have the opportunity to serve you better in the future! Best regards, The Moérie Team

Posted 10 months ago

“Other friends were using it and having great success”

Helpful Report

Posted 11 months ago

“After suffering thinning, fine hair and trying all kinds of hair growth products with no success. Thinking there was no help for me and my self esteem I found Moerie thank god. I have had great success with their products, shampoo, conditioner and ultimate hair growth spray. After about 6wks of faithfully using the growth spray nightly, shampoo & conditioning twice a week it was like a miracle. I have had an amazing amount of new growth, I couldn't believe it. My hair finally has volume and great style. I am so thankful for Moerie products.”

Helpful Report

Posted 11 months ago

“I’ve been using Moerie Shampoo/Condition for over a year on/off (rotating products) and the beginning of 2024, I used the Moerie scalp spray… All I got to say is I started with collarbone length hair beginning of the year (with trims from home) & now my hair is at the bottom of my shoulder blades. The product actually helped me grow out all the hair dye I had in 2023, where today, I have natural and healthy hair again. I am 34, fine hair & it actually feels and looks healthy again.”

Helpful Report

Posted 11 months ago

“I purchased the shampoo, conditioner, hair mask, hair growth spray, and hair growth serum, and I noticed a difference in my hair almost immediately. The texture and fullness improved right away, but the hair mask stood out the most. It made a huge difference to the ends of my hair, which were always frizzy—not exactly split ends, but they’d frizz up and make my hair look stringy within a few hours. Now, my hair stays smooth and shiny from root to tip all day long! Another major improvement was how well my hair held up after curling it with a hot iron. Normally, I’d need to use a strong hairspray to keep my curls in place, but after just one use of the shampoo, conditioner, and hair mask, my curls stayed intact until the next day without any hairspray at all! I wasn’t expecting that at all, and it’s been such a pleasant surprise. I’m absolutely thrilled with the results so far!”

Helpful Report

Posted 11 months ago

“Got the serum and spray bottle from my sister as a birthday gift. Already see a lot of new baby hair after 3 months”

Helpful Report

Posted 11 months ago

“I ordered a month ago and I already see the first results. Products description is very informative and the products are very easy to use. I see new baby hair and hairs looks much better. I would definitely recommend it for everyone to try.”

Helpful Report

Posted 11 months ago

“I recently tried Moerie’s hair care line, and I’m absolutely thrilled with the results! After researching options for healthier, fuller hair. I decided to give their products a go, and I couldn’t be happier with the transformation.”

Helpful Report

Posted 11 months ago

“I am on my second month with this product. So far love the spray product and the mask. Will add some pictures after the promised 3 months period.”

Helpful Report

Posted 11 months ago

“I placed my order it came in today, it took two days to get here but I bought it from Amazon Prime no issues on delivery I didn’t feel like ordering from actual company I trust Amazon Prime for their delivery though it said the product would arrive next day it took an extra day for delivery. I just took the two vitamin supplements pills I will see how it works for me I also ordered one for my mom, we want to try it. I know it might not work for me because like any medicine or supplement it depends on the individual health. Thank you”

Helpful Report

Posted 1 year ago

“I’ve used the product for 2 years. My experience showed no results. I’ve tried contacting the company to cancel my subscription but to no avail. The company wouldn’t reply to my emails or even calling the company. I’ll never use the product again and if I have to cancel my card on file, I will”

Helpful Report

Posted 1 year ago

Dear Customer, We’re truly sorry to hear about your experience and understand your frustration. We always strive to provide timely support and resolve any issues, and it’s concerning that we missed the mark here. Please reach out to us again at info@moerie.com, and we’ll make sure to assist you with canceling your subscription promptly. Your feedback is valuable, and we’ll work to improve our customer service to ensure smoother experiences for all our customers. Best regards, The Moérie Team

Posted 10 months ago

“The products were amazing, and I noticed a difference in my hair by the second week of use. The customer service is excellent—they promptly assisted me with any issues I encountered.”

Helpful Report

Posted 1 year ago

“Refuse to refund lost order of $135 for a product that doesn't work. The company failed to properly update the address in my subscription. Second order went to my old house and have no way of getting to it. Contacted Moerie and they have refused to refund me for my lost package. It has been 2 months and still no results. Their customer service team is rude and dismissive.”

Helpful Report

Posted 1 year ago

Dear Customer, We’re truly sorry that your address wasn’t updated correctly, and we completely understand how frustrating this situation must be. If your concerns still haven’t been resolved, please don’t hesitate to reach out to our support team at info@moerie.com, and we’ll do our best to assist you further. We aim to avoid such issues in the future and appreciate your feedback on our customer service. Rest assured, we are taking steps internally to improve your experience moving forward. Best regards, The Moérie Team

Posted 10 months ago

“My delicate, thin hair became silky, lustrous, and tangle-free as a result. Anyone with problematic hair should definitely try this product, in my opinion.”

Helpful Report

Posted 2 years ago

Moérie is rated 4.5 based on 521 reviews