“As others have said there is no real support. Email replies are irrelevant and don’t take into account and calling them / requesting call back is pointless. Requested closure rather than continue to use them”
“My app got blocked and I can’t use my money more than one week. I tried several times to contact somebody from the customer service, but got no response. Still trying to reach them, but I don’t know when will this happen. More than one week without accessing my money, just because they don’t care.”
“Monese had blocked my account without any reason and warning from last 2 weeks and their customer service is zero I had on different social sites but they have just one reply we are sorry to hear about our team is working on it as soon they have any update they will come back to you,
Please be aware they biggest scamer and no one doing nothing against them”
“Blocked my account for 7 days had no notification . Cannot speak to a live agent it’s automated phone line . Received generic emails that was no use . Take your money and run do not trust Monese”
“I wish I could give a zero but its not possible. I downloaded Monese, tried a £5 deposit then after my satisfaction downloaded it on my new cellphone. After trying to login they blocked me and reassured I would be contacted shortly. Its been almost 10 days and no response even to my countless emails asking for assistance. I thank God I didn't put my salary in this bank, would've been lost forever. Avoid and protect yourself, ZERO respect for their customers.”
“Sent me a link to update the app then couldn’t gain access to all my money. Jumped on line and found so many stories of people having their money withheld from this unscrupulous organisation!!”
“Monese have stolen £2500 from my account !
They blocked my account for i reason then asked for an account from me for them ti send my £2500 to. I sent it to them. And they haven’t sent anything to me and now ignoring all my emails. It’s been 5 weeks Please be warned People”
“I damaged my mobile phone and replaced it 8-10weeks ago.
I'm using a new handset now.
I work on a building site and damages can occur easily.
I have used this app for 5-6 years.
As soon as I download the monese app on my new handset, I was asked basic ID questions had my face pic taken, the account stopped working.
My wages of around £704.00 from my account, which I have been unable to withdraw or transfer. I have a family with kids to provide for.
I quickly changed my banking details to a reliable bank, reported this matter to the fca ombudsman, banking authority and local police fraud service.
I have asked for my account to be closed, a 5 year bank transaction statement to be sent via pdf and my fund transferred.
None of this has been actioned.
I, four years ago, sent my new mobile number/email address which has not been updated.
It's a really sick and disgusting service.
I've sent my ID and all details over but nothing. The account is still blocked. I have calculated the interested that occurred and will be passing this onto Monese ltd along with a compensation request of £9.745.04
I would appreciate if my account can be closed asap. I have provided bank details to transfer onto or send a pic number and I will withdraw the funds.
Please assist”
“Hi.
Disgusting customer service, I have to file a transaction dispute amd its been 2 weeks its not been dealt with it yet. The customer advisor replies back after 9 days again asking the information already provided.
Not happy with it at all.”
“app (android) do not work properly: GPS catches incorrect (just one of the bugs) and absolutely impossible to order any of their cards!!! Now I'm sure that this is done on purpose. Support is slow and powerless (Yusuf Lasisi). If I have so many obstacles at first steps so what could be when I send a real money? So those swindlers just took your personal datas and did nothing you await. Delete and forget!!!”
“SCAM ALERT. Account got closed for no reason. It has been one year and I still haven't got my money back. No use sending emails or calling helpline. DO NOT open an account with them.”
“The essence of a bank is customer service and Monese's customer service is non-existent. I wish it was bad but existent, but it literally is just an email that doesnt work. People dont reply. I have sent tens of emails, phone calls, FB messages to address an urgent matter -- and no reply. Monese is a big embarrassment for the VC community and for UK regulators who have allowed such a company to exist. Monese is the Theranos of the banking world.”
“Hi, My monese account has been closed and I have provided my other account information to get my money back but after around 3 months and several follow up email, I did not hear anything from monese and I don't know when will I receive my own money back which I urgently need.”
