“have been a loyal Monica Vinader customer for many years and own numerous pieces of their jewellery, so I am extremely disappointed to be writing this review.
After wearing my Rose Gold Vermeil Alta Textured Chain Necklace, I began noticing scuff marks on my clothing exactly where the long necklace sits and rubs against the fabric. This has now happened to four or five separate items, including expensive gym wear. I have included a photograph showing an example of the damage and the position in which the necklace sits.
I contacted Monica Vinader and provided photographs clearly showing the damage to several different garments. At their request, I returned the necklace so that their Repairs Team could carry out a thorough inspection.
Following their assessment, I was told that they could find no manufacturing fault or rough edges and that the textured finish of the necklace should not be abrasive enough to cause scuffing or marks on clothing during normal wear.
This finding actually leaves me even more concerned. If my necklace has been thoroughly inspected and is considered to be exactly as it should be, I cannot understand why an identical replacement would give me any reassurance that the same thing would not happen again. I therefore declined their offer of a like-for-like replacement and requested a refund, which they have agreed to.
What has disappointed me most, however, is Monica Vinader’s response to the clothing that has already been damaged. Despite providing photographic evidence and explaining that four or five items have been affected, including expensive gym wear, their goodwill offer was a 20% discount on a future full-priced Monica Vinader purchase.
I specifically asked them to reconsider this in light of the damage to my clothing. Unfortunately, their response was simply to reiterate the same 20% discount offer. This means I would have to spend more money with Monica Vinader in order to receive any benefit from their goodwill gesture, while I am left with several permanently marked garments.
I am not someone who normally leaves this kind of review, and having been a loyal Monica Vinader customer for many years and purchased numerous pieces of their jewellery, I am genuinely very disappointed – not only by the necklace itself, but by the way my complaint has ultimately been handled.
I expected a much higher standard of customer care from an established luxury jewellery brand, particularly when I had provided clear photographic evidence showing the same type of damage to several different garments. While I appreciate that they have agreed to refund the necklace, this does nothing to address the four or five items of clothing that have been left permanently marked.
Sadly, this experience has completely changed how I feel about a brand I have bought from and enjoyed for many years. Based on both my experience with the Alta Textured Chain Necklace and, particularly, the way the resulting damage to my clothing has been dealt with, I would now find it very difficult to recommend Monica Vinader.”
“Brought two necklaces on Harper try before buy wasnt happy with them so returned they said items returned and month later money comes out bank saying I sent wrong items back they are scaming I would never do anything like that avoid would never even look there again”
“I am extremely disappointed and frustrated with the level of service I have received. I purchased three items online as gifts for my close family, which I planned to take with me on an upcoming trip. I selected delivery to my home address—a decision that turned out to be a major mistake.
According to my account, the items were marked as delivered on November 28. In reality, they never arrived. Only after I contacted customer service was I informed that the order had never even been shipped. This is not only unacceptable, but shockingly unprofessional for a brand of your supposed reputation. Marking items as delivered when they were never dispatched demonstrates a serious failure in your internal processes and a complete disregard for the customer experience.
As a result, I was forced to spend additional time and effort searching for replacement gifts—time I should not have had to waste—all while dealing with the disorganized and unprofessional customer service at Monica Vinader.”
“We'd been very happy with previous purchases and my wife wears one particular necklace/pendant almost daily. Recently, I purchased 2 pairs of gold earrings for her birthday. One pair had very weak (i.e., defective) clasps, and within 2 weeks one earring was gone because of it. She tried to make the most of it and wore the other on a necklace. But soon after, it had also fallen because of these terrible clasps. An otherwise nice pair of gold earrings lost within 45 days of her birthday! (I should note that in over 30 years together, these are the first earrings that she's ever lost).
Now she's afraid to wear the other pair because who knows if their clasps are just as bad!
After reaching out to the company, their proposed "resolution" was to upsell me. To buy another pair of the same defective earrings at the same sale price that I already paid!?! Ridiculous! I would strongly advise against giving them the business, especially on earrings. I was originally going to give them 2 stars, but feel obliged to drop it to 1 star.”
“Absolute joke. Monica Vinader claim to be an outstanding company and provide a 5 year guarantee which draws a lot of people in. What they don’t tell you is if within those 5 years your product is discontinued then what you get is a useless voucher for £27.50 regardless of the price of the item. Of course nothing is for sale for £27.50 so of course they win and get more of your money.
My sister bought me a bracelet for my wedding, I had it less than a year and it snapped and now because they no longer stock it we get a voucher for less then half price and nothing more. Does that seem fair to anyone else?
Would never recommend this company to anymore. Absolutely disgraceful customer service and basically liars”
“Thanks for your review!
Monica Vinader
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Gila Sanchez
0 reviews
US
Rated 1 out of 5 stars
Súper decepcionada
Súper decepcionada, yo tuve un anillo hermoso que mi esposo me regaló y un buen día me di cuenta que estaba cambiando de color y recordé que podías enviarlo a reparación porque tiene garantía de 5 años. Total que hice el proceso para que repararan mi artículo y lo envié a reparación. Desde el primer contacto con customer service muy amables por cierto me dieron la opción de darme una gift card por el precio que yo había pagado por mi anillo o esperar más de 12 semanas por que me lo repararan. Opté por la opción de reparación y expliqué a la persona que fue un regalo de mi esposo y que lo quería conservar. Y se mandó a reparación. Esperé 12 largas semanas para recibir de regreso mi anillo y cuál fue mi sorpresa que después de 12 semanas me contactan para decirme que mi anillo se les perdió, que no saben dónde quedó si fue que en el taller lo perdieron o no saben que fue lo que pasó. Total que me ofrecieron un gift card con la misma cantidad que yo pagué de mi anillo. Me dio mucho coraje porque no creo la verdad que eso pasó. El dije al personal que no se me hacía justo lo que había pasado que porque esperaron 12 semanas para decirme que no lo tienen. Claro que no les creo pero en fin. Para catarme la boca me mandaron un gift card por 50 dlls más. Y me sugerían que me comprara otro porque el que yo compré ya no existe en su catálogo. Que escogiera de esos que ellos me sugerían a lo que les dije que NO que yo quería el mío que ya no había y que era mucho más lindo que los que tienen ahora. El mío tenía un topacio blanco y el que hay ahora no tiene la puedra solo es liso. Total, quedé súper SÚPER DECEPCIONADA mi Anillo era lo máximo. Me siento robada, claro que mi anillo ya no cuesta lo que hace 5 años pero ellos se lavan las manos diciendo que no pueden hacer más. ME SIENTO ROBADA.”
“Worst experience ever. They allowed me to order online with PO Box address even though they aren’t supposed to because shipper is FedEx. So FedEx just slapped a label over my correct address and sent it to an address I had 8 years ago! A friend shipped it to me and Monica Vinader won’t reimburse! The item was too big so I initiated a return and after two hours on live chat with promises that they’d send a RA slip…crickets. They won’t answer my emails. I’ve had a total anxiety attack over this horrid experience. I wish someone with power would take these scammers to court”
“In late 2021 I purchased something that went on sale and reached out for a price adjustment, in the amount of $8.21. MV refused a credit card refund (form of payment I used) but instead insisted on issuing a gift voucher for the adjustment. A gift voucher for $8.21 which I will never be able to use as their items range in price from $150 and up. And although I have spend thousands on their jewelry, they still refused a refund. Today I reached out to ask again only to be told I was refunded for that adjustment, which is erroneous. I have the records proving otherwise and now they have offered to have accounting look over it. In California I believe under $10 must refund in cash. My credit card was used yet they still forced a credit voucher on me. I will never buy from this company again! MV you list my business over $8.21”
“I bought a necklace in New York. It was the adjustable chain rose gold and P pendant. It has broken now 3 times. My P has tarnished and the clasp is falling apart. I messaged their customer service and they made me ship my necklace, pay for shipping, and it took weeks for a replacement. Every time they make me do the same thing and they refused to issue me a better one. This time they want to take off the necklace, get a box, print a label, take it to fedex, wait for it to get accepted by customs and received then they will place an order for a new one after 10-14 days. I would suggest if you live in the US to find somewhere else. The quality is not with the price. The customer service and the company do not care how much you spent. They only care about themselves.”
