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Mon Purse Reviews

2.0 Rating 31 Reviews

26 %

of reviewers recommend Mon Purse

Company Reviews

2.0

Based on 31 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone

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Mon Purse 5 star review on 21st March 2022

Mon Purse 5 star review on 21st March 2022

Mon Purse 1 star review on 21st August 2020

Georgie Goodear

Mon Purse 1 star review on 21st August 2020

Georgie Goodear

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The brand is under new ownership and i can't recommend them highly enough. Order arrived next day incredibly but I had an issue with the monogram being the wrong way around. I ordered HTM on a passport holder and received THM. I spoke with Amy (who was lovely) and a replacement was sent and arrived SAME DAY! (I'm in Sydney CBD)”

Posted 6 months ago

“New ownership have completely turned this brand around. I was furious to see the company was trading again after leaving so many of us out of pocket back in 2020 but this new team is amazing. They more than made up for the past owners misdeeds. Impeccable customer service now.”

Posted 1 year ago

“Fantastic product! The customer service ensured that I received the item I before the weekend. Would definitely recommend to my family and friends.”

Posted 1 year ago

“Beautifully made, gorgeous leather, excellent customer service!”

Posted 2 years ago

“Absolutely love my bags I got from MON. I got the weekender and double pouch bag, both in Camel Gold. I got it personalised with silver print. I realised when I got my bags that I should have got gold print as was pre selected when choosing my text. As the bags were for my sisters birthday and I wanted them to be perfect, I thought I would send a message to MON to ask if it was possible to change it to Gold. Thinking it was a wild shot, Rob from MON got back to me straight away and said no problem at all!!! I was so stoked. I took the bags in and they were both redone in gold and they looked fantastic!! Thank you Rob and team for your EXCEPTIONAL service and quality. The bags are absolutely beautiful and the smell of the leather is amazing. Will be a regular for sure.”

Mon Purse 5 star review on 21st March 2022

Mon Purse 5 star review on 21st March 2022

Posted 2 years ago

“I recently purchased an item from MON purse and I was skeptical reading all the reviews so I reached out to customer service to see what was happening. They have recently bought back the brand from previous owners and was so helpful with their advice and service. From this conversation with customer service I was happy to spend the $350 on the bag I was looking at and couldn’t be happier. It arrived on time and was beautifully made with good quality materials. I was extremely happy from beginning to end so I thought I would share this with others!”

Posted 2 years ago

“DO NOT BUY: the company has gone into liquidation but are still taking orders, nor will the respond to any form of contact.”

Posted 3 years ago

“Literally no customer service”

Posted 3 years ago

“Help me please know one will contact me from mon Ouse about my order”

Posted 3 years ago

“They took my money, no product, no reply email and disconnected phone. Do not buy from them. They are thieves”

Posted 3 years ago

“Took my money, no product delivered. Email and phones disconnected. No response. No money back. All of my money is gone! ORDER #500103879 HAVE EMAILED OVER 17 TIMES. PHONE DISCONNECTED. ZORO EMAIL DISCONNECT. PR EMAIL DOESN'T RESPOND. CONTACT EMAIL DOESN'T RESPOND.”

Posted 3 years ago

“SCAM ARTISTS! Never delivered my products, never respond, NO REFUND! NO PRODUCTS! SCAM !!!!! ORDER #500103879 DO NOT PURCHASE!!!!!”

Mon Purse 1 star review on 21st August 2020

Mon Purse 1 star review on 21st August 2020

Posted 3 years ago

“They took my money and never gave me my product! Never responded to any of my emails or messages!! Where is my money you scam artists”

Posted 3 years ago

“Avoid! They charged me twice and charged me twice for shipping! They sent my order in one shipping! No customer service no way of contacting them. I sent several emails, left comments on Facebook posts, sent messenger messages, sent insta messages. Now putting a complaint on with the ACCC”

Posted 3 years ago

“$100+ product, engraving not centred and no response Purchased a laptop case and was not happy with it due to the my initials being completely OFF the middle. Its very clear its not centred and more to the left and everyone i showed could see it and it wasnt just me over reacting. Wrote an email saying ive kept all the boxes and i was happy to exchange (not expecting a new one to be delivered) or something. Over 6 business days no and no response. Messaged on facebook and their ig and got a msg back saying 'Please allow up to 48 business hours to receive a response.'but it has been? Still no reply to what can be done. Absolutely waste of a $100+ product. If it was cheap ebay $10 product then i wouldn't complain. This is suppose to be high, leather good??? Don't think so. Now i'll be telling and showing people that DONT get monpurse, poor quality, bad customer service as well.”

Posted 3 years ago

“This company is the worst company do not ever buy from them you will never get your product and they have THE WORST customer service I have ever experienced in my life.”

Posted 3 years ago

“This company cannot even pay their employees let alone ever delivery anything on time or of quality.”

Posted 3 years ago

“Please do yourself a favour and never purchase from this company!!! They have poor company ethics and do not deliver the professional standard of customer service which you deserve. The instore staff are so so rude and their attitudes are appalling. One of them scratched up my mum's airpods that got stuck in one of their airpod cases and then tried to give it back to me pretending she had no idea what was going on even though it was very obvious she put deep scratches into it. The quality of their products are not worth the price tag, the back of the case came peeling off after a day of use and underneath you see cheap plastic used.”

Posted 3 years ago

“Skip Mon Purse - I have ordered several items from them over the years but their service and quality seems to have declined a lot recently. My most recent order came with the monogram incorrect - I contacted them and did receive a response - but was basically told that it was my fault. They didn't offer to do anything to fix the item. Their products have always been nice but there are plenty of other companies that monogram leather goods - so look elsewhere.”

Posted 3 years ago

“Appalling customer service. Made my purchase over 5 months ago and they are incapable of telling me why it hasn’t been delivered yet. I got some vague answers about an “unavoidable supplier issue” (???) and a promise of a new delivery date, which is never kept. The customer service takes about two weeks to answer each email and sometimes it’s just a copy paste of the previous email as if they don’t even bother to read the previous interactions. I initially bought this as a Christmas gift, we’re now in April... Do not purchase, I can’t even tell you what the product is like because at this rate I’ll never see it. Honestly, just awful. If I could rate the customer service -1 stars I would.”

Posted 4 years ago

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Mon Purse is rated 2.0 based on 31 reviews