Name: Mon Purse
Rating: 1.97

“DO NOT BUY: the company has gone into liquidation but are still taking orders, nor will the respond to any form of contact.”

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Posted 3 years ago

“Literally no customer service”

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Posted 3 years ago

“Help me please know one will contact me from mon Ouse about my order”

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Posted 3 years ago

“They took my money, no product, no reply email and disconnected phone. Do not buy from them. They are thieves”

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Posted 3 years ago

“Took my money, no product delivered. Email and phones disconnected. No response. No money back. All of my money is gone! ORDER #500103879 HAVE EMAILED OVER 17 TIMES. PHONE DISCONNECTED. ZORO EMAIL DISCONNECT. PR EMAIL DOESN'T RESPOND. CONTACT EMAIL DOESN'T RESPOND.”

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Posted 3 years ago

“SCAM ARTISTS! Never delivered my products, never respond, NO REFUND! NO PRODUCTS! SCAM !!!!! ORDER #500103879 DO NOT PURCHASE!!!!!”

Mon Purse 1 star review on 21st August 2020

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Posted 3 years ago

“They took my money and never gave me my product! Never responded to any of my emails or messages!! Where is my money you scam artists”

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Posted 3 years ago

“Avoid! They charged me twice and charged me twice for shipping! They sent my order in one shipping! No customer service no way of contacting them. I sent several emails, left comments on Facebook posts, sent messenger messages, sent insta messages. Now putting a complaint on with the ACCC”

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Posted 3 years ago

“$100+ product, engraving not centred and no response Purchased a laptop case and was not happy with it due to the my initials being completely OFF the middle. Its very clear its not centred and more to the left and everyone i showed could see it and it wasnt just me over reacting. Wrote an email saying ive kept all the boxes and i was happy to exchange (not expecting a new one to be delivered) or something. Over 6 business days no and no response. Messaged on facebook and their ig and got a msg back saying 'Please allow up to 48 business hours to receive a response.'but it has been? Still no reply to what can be done. Absolutely waste of a $100+ product. If it was cheap ebay $10 product then i wouldn't complain. This is suppose to be high, leather good??? Don't think so. Now i'll be telling and showing people that DONT get monpurse, poor quality, bad customer service as well.”

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Posted 3 years ago

“This company is the worst company do not ever buy from them you will never get your product and they have THE WORST customer service I have ever experienced in my life.”

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Posted 3 years ago

“This company cannot even pay their employees let alone ever delivery anything on time or of quality.”

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Posted 3 years ago

“Please do yourself a favour and never purchase from this company!!! They have poor company ethics and do not deliver the professional standard of customer service which you deserve. The instore staff are so so rude and their attitudes are appalling. One of them scratched up my mum's airpods that got stuck in one of their airpod cases and then tried to give it back to me pretending she had no idea what was going on even though it was very obvious she put deep scratches into it. The quality of their products are not worth the price tag, the back of the case came peeling off after a day of use and underneath you see cheap plastic used.”

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Posted 3 years ago

“Skip Mon Purse - I have ordered several items from them over the years but their service and quality seems to have declined a lot recently. My most recent order came with the monogram incorrect - I contacted them and did receive a response - but was basically told that it was my fault. They didn't offer to do anything to fix the item. Their products have always been nice but there are plenty of other companies that monogram leather goods - so look elsewhere.”

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Posted 3 years ago

“Appalling customer service. Made my purchase over 5 months ago and they are incapable of telling me why it hasn’t been delivered yet. I got some vague answers about an “unavoidable supplier issue” (???) and a promise of a new delivery date, which is never kept. The customer service takes about two weeks to answer each email and sometimes it’s just a copy paste of the previous email as if they don’t even bother to read the previous interactions. I initially bought this as a Christmas gift, we’re now in April... Do not purchase, I can’t even tell you what the product is like because at this rate I’ll never see it. Honestly, just awful. If I could rate the customer service -1 stars I would.”

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Posted 4 years ago

“Awful customer service. I had to call and email number of times for them to send me my order. And after waiting for over 2 months they sent the wrong item out. After finally getting thru to the customer service they advised order will be replaced, and I have never heard back from them. Had to report to consumer protection. Do not buy from them.”

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Posted 4 years ago

“I ordered a passport holder and when i received it the gold print monogram has part rubbed off, it arrived in the mail this way. As soon as it was delivered I sent and email with photos asking them to please repair or fix as it is not up to standard. I received a very rude email telling me they are happy with the way it looks and it is just the way they come. This is not correct as I have received products before and none of the others have been this poorly done. Now they are not returning emails and the phone number that is available to call only rings out! They say they guarantee the quality of their products, which in this case is a lie and i will never shop from them again.”

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Posted 4 years ago

“I ordered a passport holder and when i received it the gold print monogram has part rubbed off, it arrived in the mail this way. As soon as it was delivered I sent and email with photos asking them to please repair or fix as it is not up to standard. I received a very rude email telling me they are happy with the way it looks and it is just the way they come. This is not correct as I have received products before and none of the others have been this poorly done. Now they are not returning emails and the phone number that is available to call only rings out! They say they guarantee the quality of their products, which in this case is a lie and i will never shop from them again.”

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Posted 4 years ago

“I purchased a Mon Purse bag in February 2019 with an advertised 4 week wait time. It arrived in July 2019. I checked in a couple of times to confirm the order hadn’t been lost, but was advised production times were delayed due to demand. It was a wedding gift for my best friend organised by the bridal party - so embarrassing 🤦‍♀️ The company never contacted with updates unless prompted, and never offered a discount or anything to apologise for the delay.”

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Posted 4 years ago

“FUTURE CUSTOMERS BE WARNED: I would not recommend purchasing from Mon Purse if you expect to see your product any time in the near future. My dear friends purchased a bag for me at the start of January this year (a very special birthday gift), and still almost four months later I am yet to receive my gift - it appears this is the same story a lot of people online are sharing; no products being sent/received. Mon Purse team had indicated my bag would be delivered in 4 - 6 weeks from purchase. We have since followed up with them almost fortnightly and continue to get the same poor excuses and little explanation as to why the purchase has still not even been sent. Every week i am told a different reason as to the delay, and to continue to wait another 2 - 3 weeks for delivery. THIS SERVICE IS COMPLETELY INEXCUSABLE. DO NOT PURCHASE FROM THEM IF YOU WANT YOUR PRODUCTS. When you are spending the amount of money and time designing a personalised bag with such a company as this, you expect to receive customer service of equal value. This is not the case. I fear Mon Purse are in receivership or similar??... They are clearly having dire production and distribution issues which is NOT EXPLAINED TO CUSTOMERS ON PURCHASING.”

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Posted 4 years ago

“'ve been waiting 14 weeks for my order (website says 4-6 weeks) with minimal feedback on progress of order I had been advised over 2 weeks ago it was about to be shipped I am still waiting ..”

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Posted 5 years ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone

Mon Purse Reviews