Monzo Reviews

Name: Monzo
Rating: 1.63

1.6 Rating 215 Reviews

15 %

of reviewers recommend Monzo

Company Reviews

Questions

Metrics

1.6

Based on 215 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

Visit Website

Write Your review

Tell us how Monzo made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Harrylucy977 At Gmail . Com

Natalie Hojati And I Don't Care If They Know.

Monzo 1 star review on 28th September 2024

Kyla Harding

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a request to close down my account. I can live with the loss of £2000.00 but what I can not live with is what customer service i have currently received from Monzo fraud specialists team. Who have done nothing but Harass me, Bully me, Freeze my account, which now i have bills to pay so I'm going to get fined for non payment, bad credit score, but you are protecting me from fraud, how apt that sounds. James you are the eighth person who I'm reporting to the Ombudsman for this Harassment i have received & a war veteran at that, very noble of you all. This is protection, yesterday I was so stressed & my blood pressure so high, I had to turn of my phone & computer as I was not very well. But you are protecting me, not much good if I die from all the stress you are doing to me.i have all the conversations that I will send & names of everybody who has Harassed me & who closed my account down for my own protection. You are all so self important, that their must be people who need protecting for a lot more than £2000. I will also add my messages to social media sites, to to let everyone understand how Monzo bank treat their customers when they ask a simple task as recovery of some money I made a mistake over. Sending to my partner who needed the funds to purchase another ticket to fly home having had a really bad car accident. This is not a trouble torn bandit country, it's her dual status with UK. It's Sweden. I hope you give compensation for causing me all this stress & high blood pressure which i went to the doctor about & wants to do a 24hr blood pressure connection today. I hope that you also pay my fines & explain to my suppliers why they didn't get paid today? Thank you all at Monzo for putting me & my partner through he'll this last two weeks. I do hope James you send a copy to the head of your department so it's not a total shock how I'm dragging there department & team through the Ombudsman etc.”

Helpful Report

Posted 6 months ago

“I wish I had a zero star for Monzo. I am trying to buy a ticket and Monzo is holding the money. I have cried on the phone, sent emails and live chat and given them 3 options. The teams are obviously not looking for a solution. This is money I paid into the account not a credit card.”

Helpful Report

Posted 6 months ago

“Monzo gave access to a third party website who charged 80 times more than the pay they wrote in the website so the money was withdrawn WITHOUT MY APPROVAL and then Monzo after a process that took several months refused to reverse the payment or make refund. So in other words my money is not safe and you can get charged with WITHOUT YOUR APPROVAL.”

Helpful Report

Posted 6 months ago

“I invested the sum of $ 208,800 worth of Bitcoin with a cryptocurrency company I met online. After a couple of weeks, my initial investment had increased from $208,800 to $392,650. This felt so good as the investment grew rapidly in just a few weeks. When it was time to retire, my withdrawal request was denied, all effort to make withdrawal declined, then I realized I had been ripped off. Thanks to the mrs bruce nora for coming to my rescue, she helped recover my lost crypto currencies back to my wallet. You can also reach out to them via email- ( bruce.nora 254 @ gmail . Com ) Call them on Whatsapp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0.”

Helpful Report

Posted 6 months ago

“I lost over $297,560 in an investment trading company in the last 6 months; I was down because the company refused to let me make withdrawals and kept asking for more money... My friend in the military introduced me to a private investigator;called Rose Hoover with the email address r o s e h o o v e r 9 0 @ g m a i l . c o m She's really helpful, she made a successful recovery of 80% of my investment in one month. I am so happy and grateful you can also contact them on Whats-App +1 ( 3 0 1 )__ 4 0 9 __2 7 5 3.”

Helpful Report

Posted 6 months ago

“When I read about people complaining about investments with no way to get their money back, it breaks my heart. Similar circumstances had happened to me, where i have lost all hope of recovering my funds and getting back my investment , but thanks to COVSECLTD.COM and their incredible assistance, I was able to find a route out through a tunnel.”

Helpful Report

Posted 6 months ago

“I invested a total of $743k on a binary option platform after several weeks i tried to make some withdrawals to my bank but the withdrawal wasn’t successful, i quickly contact the platform costumer care via email and phone number they provided in their contact info but didn’t get a response from them that was when everything started looking weird. A few weeks later I got a mail from them requesting that i should invest more money if I want to withdraw my money which i rejected, and I never heard from them again that was when I knew I’m about being screwed. i was really devastated at those moment and felt so bad that my hard earned money was gone. After some months I came across a lot of testimonies on the web on how Lisa Elizabeth had helped many people recovered their stolen, scammed or duped money on bitcoin or any other form in digital currency. I contacted them and they promised to help me get my money back asked me some info about the company i invested with which I provided. The result was amazing I recovered all my Lost funds back within a space of 73 hours I was so happy as I never believe I could get my money back. Thanks to Lisa Elizabeth , There are on WhatsApp::: +1 310 658 0921 or Email: ( lisaellzabet 662 @ gm ail . com ) HER MAIL.”

Helpful Report

Posted 6 months ago

“Do not bank with MONZO if you want access to your funds when needed. They will hold your money for '2-4 weeks' over simple transactions in and out if your account. I am a business customer and still the service I've received is diabolical. They can't connect you to the relevant team so you can't speak with anyone and when a call back is requested they lie and say they couldn't get through. I'm still waiting for that call. The complaints department is no help since it's all via email and they respond with total lack of urgency, if at all. You'll be wasting your time and effort trying to conduct day to day banking with this online platform. Zero stars”

Helpful Report

Posted 6 months ago

“Please, with all due attention, be careful with this bank, one day, for no reason, they may tell you, we are closing your personal account and closing your business account”

Helpful Report

Posted 6 months ago

“Regret cancelling starling for Monzo.Bad customer service”

Helpful Report

Posted 6 months ago

“I am blocked out of my bank account,lasting three days. I have not been notified, or alerted to the problem and I have been given no explanation or reason for the issue. I have not been given a reason and they don't actually know why. I am unable to use my car, stopping me from attending work. And a young child to keep fed and cared for. I have no other financial options and I am told that I just have to wait. I cannot transfer either. This is not good enough. If it's a valid security issue or privacy issue. Why don't they tell me. They don't know. This is a very concerning thought regarding the bank that has my money.”

Helpful Report

Posted 6 months ago

“Tried to appeal a charge twice now want additional info I’ve already submitted…awful for this”

Helpful Report

Posted 7 months ago

“Are you a victim of an online investment or has been scammed?Kindly narrate how your Money or Btc was Stole. I guarantee you hundred percent your bitcoin/money can be recovered in total reach out to Email:b__r__u__c__e__n__o__r__a__2__5__4__(A__T)__g__m__a__i__l__.__c__o__m Call them on Whatsapp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0.”

Helpful Report

Posted 7 months ago

“Closed my monzo account. They sent me an annual statement. Requested on Wednesday 13th November for statements to be sent in a monthly format to me via email. Specially for last 4 months. I know it can take up to 2 working days. But I have sent so many emails and made calls since Wednesday 13th November as it is an emergency and they are just not responding. The agents on the phone cannot do anything to escalate it. This is bad considering it's a simple task to carry out. I am disappointed. My relatives have accounts with Monzo and will advise them better to close it. Very robotic experience and no personal touch or care towards my needs.”

Helpful Report

Posted 7 months ago

“They closed my account with no notice whatsoever “for commercial reasons” while I was on holiday with my family. Completely left me in the lurch. They can’t (won’t) give me any further reason and I can’t figure it out unless it was because I was out of the country - the whole reason for using Monzo in the first place - in which case they could have just asked. An appalling way to treat a customer.”

Helpful Report

Posted 7 months ago

“The customer service I received was appalling, leaving much to be desired. I was forced to make numerous calls to my insurance company due to a lack of adequate information. I highly recommend avoiding this platform, as I encountered significant difficulties in withdrawing the $55,700 I had deposited, which I hoped would be productive. After reaching out for assistance, I discovered various online accounts linked to A - C - T - I - N - V - S - T - L - T - D. The insights from these testimonials were invaluable in helping me reclaim my entire investment.”

Helpful Report

Posted 7 months ago

“I had a great experience with Mrs. Doris Ashley Team Recovery. After struggling to get my money back from a fraudulent investment broker, they stepped in and guided me through the recovery process. Their professionalism and expertise made all the difference. I was amazed at how efficiently they managed my case and successfully recovered my lost funds. I highly recommend them to anyone in a similar situation! Contact them for help Email dorisashley71 (@) gmail. Com. WhatsApp+1---(404)--721--56--08”

Helpful Report

Posted 7 months ago

“SCAM, AFTER ADVISING ME TO MAKE A HUGE DEPOSIT, NOW NO ANSWER TO MY CALLS OR EMAILS ANYMORE, 88,200$ GONE.. I SAW A REVIEW OF HOW TO GET HELP WITH OLIVIATRADER44 @ GMAIL. COM ON GOOGLE AND I GOT IN CONTACT WITH AND MY MONEY WAS RETRIEVED BACK TO ME. CONTACT THEM THROUGH THEIR WHATSAPP +1 (423) 248-2140 IF YOU NEED HELP TOO”

Helpful Report

Posted 7 months ago

“This company is a scam, please don't invest with them and stay away from their agents, after they declined my withdrawal I decided to report to the authorities, and I was referred to Mrs. Rose who I contacted her through mail, rose...hoover...90...(at)...Gmail...com, she guided me through the process and within few days, I was able to make my withdrawal and I got it then I transferred the money to my bank account. If you're a victim of scam, trying to get your money back kindly contact her on mail. Email:: r o s e h o o v e r 9 0 (a t) g m a i l . c o m. WhatsApp:: +1 ( 6 6 0 ) 2 3 3 3 1 6 5.”

Helpful Report

Posted 7 months ago

“Losing a staggering $544,777. Initially, the experience was incredibly distressing as I felt hopeless and overwhelmed. However, I decided to take action and filed a complaint with TheresachinRecovery Inc I was pleasantly surprised by how quickly they responded to my concerns. In less than 96hours, the dedicated team at TheresachinRecovery Inc worked tirelessly to investigate my case and helped recover my lost funds. Their professionalism, expertise, and commitment to customer service made a world of difference during this difficult time. I genuinely appreciate the support and guidance they provided throughout the entire process. Here is their details incase you're having related issues Email: t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m Call/whatsapp: + 1 4 3 5 5 0 0 8 3 0 4”

Helpful Report

Posted 8 months ago

Monzo is rated 1.6 based on 215 reviews