Monzo Reviews

Name: Monzo
Rating: 1.59

1.6 Rating 227 Reviews

15 %

of reviewers recommend Monzo

Company Reviews

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Metrics

1.6

Based on 227 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Harrylucy977 At Gmail . Com

Natalie Hojati And I Don't Care If They Know.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company they refusing to pay my money which l earned legitimately . I have been pleading with them to pay my balance from a business account which they closed. They said they made a mistake on the sort code . They said they returned the money to the originally sender all untrue as the sender is my uncle and we have confirmed with his bank that this is not true. When l tell Monzo they change and say they have began the the process of sending my money to me. Another day they say the matter is closed as they have paid me. Then another time they say l have put a complaint about why they closed my account none of it true . I only asked for my money which was in the account . I have sent over twenty emails . I am now engaging financial ombudsman and also enquiring on the legal law suits so that if this matter continues l will be claiming for all the inconvenience the extra cost incurred which was unnecessary. They continue to ignore all my pleas to just pay my balance . I feel unfairly treated by Monzo. To all the customers of Monzo be very careful of their conduct as l am in shock and in loss from this experience”

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Posted 2 years ago

“Beta tester here! A current account is actually a deposit account, but you can’t deposit money into the bank if it’s more than £700 in a role in 180 day period which is useless. Also they are now take me to 3 weeks to process cheques!! I’m also a shareholder but I hope they go bust I don’t mind lose in a couple of hundred quid in shares!”

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Posted 3 years ago

“Worst company ever - if you have to deal with their customer service. It's ok until it works. When something breaks - god help you. Horrible company to deal with. Hope their banking licence is taken away from them.”

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Posted 3 years ago

“Put charges on my account without notifying me. Froze my account so I couldn’t access my money. Untrustworthy company - avoid.”

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Posted 5 years ago

“The worst and MOST USELESS bank I have ever had the displeasure of using. My troubles have been going o for over 2 months. Someone gained access to my account and set up direct debits. I believe 8 payments have left my account without authorisation by me. For last 2 months I have contacted Monzo via the in app chat, telephone conversations and email over 20 times in total. I have spent over 8 hours in these conversations. I have been trying to regain access to my account in order to access my funds and to check in detail what money has left my account without my approval To access my account I have had to verify my identity. So far I have sent over 15 photos and numerous videos. these have been with me and my drivers licence and my passport. I have been contacted by the technical team, 2 managers - 1 rang me at 11.25 at night. Initially my smart phone seemed not to be working with monzo. I have actually tried with 4 separate devices. On the 4th borrowed device the app accepted my photos and video and the member of staff on the phone at the time accepted everything. This took 40 minutes. Anyway after this my app asked me to resubmit my photos and videos. I have had to put up with emails from staff asking me to repeat stuff obviously due to not reading my notes. Monzo must be giving me inaccurate information. This is so so stressful. Today alone I have got emails which clearly show they are not reading what I am saying and over 2.5 hours of my time. Yesterday more time/ It is constant. This is such a rubbish bank when dealing with issues. This company is not equipped to deal with issues. They are saying I cannot do anything without the app. They are telling me to send even more photos and videos of me holding my ID. Monzo CAN I HAVE MY MONEY BACK PLEASE??? THIS IS MY MONEY. THIS IS NOT MONZOS MONEY. Give me back my money. You ahve many many proofs that it is me. My intention is to continue to write bad reviews and to spend as much time that I have wasted on your uselessness on writing reviews allowing people to know. People have written very good reviews about you. I myself gave your company praise in the past. However the real test for your company is not always when things are going smoothly. the test is more how you behave and your abilities when things are going wrong. When things have gone wrong for me (through no fault of my own) you have been a horrible company. You are un able to silve the most simplest of issues. For people who use this bank - yes they can be good, BUT if ever you have a problem similar to me you will see you lose your money and waste hours and hours and even more hours of repeating yourself to them and getting nowhere as well as losing your money. BE VERY CAUTIOUS WHEN USING THIS RUBBISH MONEY HOLDING COMPANY. mONZO PLEASE GIVE ME BACK MY MONEY ...”

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Posted 5 years ago

Monzo is rated 1.6 based on 227 reviews