Moonpig.com Reviews

1.5 Rating 1,135 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,135 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

How does Moonpig.com deliver?

Helpful Report

(3 weeks ago)

Moonpig.com delivers items by Courier and Postal Service.

Helpful Report

(3 weeks ago)

53.33%

Industry Average

“ My children and I ordered flowers and a card for my wife for Mother’s Day and paid for delivery to be for today. ”

- Surash Surash

“ Delivery left on front step. ”

- Charlie

“ Delayed delivery and designing the card using the iPhone app was not smooth. App is not that great to adjust and crop the photos and the app itself does not seem to have smart auto adjust functionality. On top of that, rude customer service! They just leave the chat once done saying what needed to say. ”

- Sara

Moonpig.com Reviews

Delivery - Average