Moonpig.com Reviews

1.5 Rating 1,365 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,365 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Live Chat

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

How does Moonpig.com deliver?

Helpful Report

(1 week ago)

Moonpig.com delivers items by Courier and Postal Service.

Helpful Report

(1 week ago)

54.17%

Industry Average

“ I ordered a gift for my sister from Moonpig for a special occasion, and unfortunately it did not arrive on the promised delivery date. ”

- Anonymous

“ Flowers arrived over 24 hours after the agreed delivery time. Box was ripped open before delivery, card missing and flowers badly wilted. Frankly impossible to log a customer complaint, telephone number quoted has a recorded message from Moonpig saying that the telephone number is now out of commission, links not working on website and email unanswered. Very, very poor customer service. ”

- Susan Robertson

“ Sent a card which did not arrive twice! Given a credit for card and postage due to failure which was then not applied to my account. When I raised this I was told it would have had. 6 month expiry date so they cant help. Really !!! Basically stealing with non delivery of cards t ”

- Anonymous

Moonpig.com Reviews

Phone:

Location:

Delivery - Average