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Morrison Utility Services Reviews

1.7 Rating 57 Reviews

18 %

of reviewers recommend Morrison Utility Services

Company Reviews

1.7

Based on 57 reviews


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Delivery Methods	Own Driver
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Communication Channels	Email, Telephone

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Morrison Utility Services 1 star review on 3rd May 2023

Anonymous

Anonymous // 01/01/2019

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“Absolute joke. Bloke from Morrison just looked at me through my lounge window and instead of ringing the door bell proceeded to walk around my house , lift the chain of my back gate and just walk in. After I confronted him and he told me that he actually had the wrong house he had the audacity to grin at me and tell me " no harm darn. It's not like you were naked ". I am completely stunned by this. Have reported for trespass to police with cctv evidence.”

Posted 2 years ago

“Liars who try to gain access to properties to check on the Tv License Status of people without Tv.s !”

Posted 2 years ago

“TIME WASTERS.. They should lose their contracts most definitely. 5 appointments in as many months. NOT ONCE have they turned up while we are sitting in for 4 hours at a time. EDF !! Just look at the reviews ! WHY OH WHY are you using this company ?”

Posted 2 years ago

“Had smart meter installed by Morrisons 2 years ago, but this has never given gas readings, only a blank screen on meter. Am unable to make contact with Morrisons as cannot find a phone number”

Posted 2 years ago

“Meter reader came and as I was in bathroom saw him late and opened door to him. He then said he couldn't read the meter as he sent a message via his device "as no access" - even though we spent about 5 minutes on doorstop, he couldn't come in and check. How ridiculous is this system that it cannot be overridden. Imagine an elderly person trying to get to the door. Sort this out British Gas/Morrisons. This is the third time someone has visited my property in as many weeks, and only once I was out. Not sure why meter reading wasn't taken on first visit.”

Posted 2 years ago

“This company keep sending people round to read my metre, SSE are fine with me giving readings! I am not vaccinated and these chaps want access to my home dirty looking vis waistcoat and no PPE. Not a chance. Get your act together and talk to SSE.”

Posted 2 years ago

“The firm is soshodley run appointments being missed turning up with appointment when none knows they are coming”

Posted 2 years ago

“Worst company I've ever dealt with”

Posted 2 years ago

“Horrible company. They came to read our meter during covid without an appointment. The guy came into our house without PPE let alone a face mask. Why aren't these people put in jail for breaking the law? We have a smart meter anyway. I thought the purpose of a smart meter was to eliminate manual readings. Totally irritated by this.”

Posted 2 years ago

“No PPE worn or attempt at social distancing by engineer who came to fit my smart meters on behalf of Eon. Very sketchy demonstration of IHD once electricity meter was up and running. Then paired the gas meter to the electricity meter before fitting it in its cabinet outside but didn't subsequently check IHD to ensure the meter was still within HAN communication range (which it isn't). Left the gas meter flashing the message "Commissioning complete?" - evidently not. I have raised a complaint with Eon and requested a visit from an engineer to make sure the installation and commissioning is done properly.”

Posted 2 years ago

“Two disastrous appointments for fitting of a smart meter. First visit engineer took one look at the kitchen cupboard housing the gas meter and said he didn’t have enough space to get to the meter - despite the fact I had sent photos prior to booking the appointment. Second appointment- booked when new kitchen being fitted and therefore completely stripped. They cancelled at 4.45pm (appt between 2 and 6pm) - phoned me, put me on hold, cut me off then didn’t phone back or leave a number. There won’t be a third appointment.”

Posted 2 years ago

“Appointment made to fit smart meter, about 5 reminders received then they didn’t turn up. I’m waiting for compensation and until they pay they not gaining access.”

Posted 2 years ago

“Aggressive idiot bashing violently on my door terrifying occupants on a dark evening. Sending my dogs wild. No identification, could not produce any , just a hi viz. banging my door despite there being a working door bell. They obviously employ fools. Told him not to return.”

Posted 3 years ago

“Only managed to keep four out of five appointments. The one the kept, they fitted the smart meter wrong and havent kept an apt since to correct this error. It has been nearly a year. When you speak to their contact team, they are full of sass and attitude. Terrible company, terrible attitude and terrible service.”

Posted 3 years ago

“Feels like harassment! Since 4, yes 4 appointments that they didn’t turn up for during 4 consecutive months in 2019, I’ve told Morrison Utility no thanks to a smart meter. Their obvious incompetence, and my research into the pros and cons of smart meters, made the decision for me. Despite this, they won’t take no for an answer, and I’ve had about 10 letters telling me they ‘need’ to replace my electricity meter with a smart meter, and at least half a dozen phone calls. I know that legally, I don’t have to have a smart meter, so leave me alone! Today’s latest harassment, was a phone call telling me my meter ‘has’ to be changed due to ‘health and safety’. Rubbish! The caller also had the brass neck to tell me the meter is Morrison Utility’s property. Liar! It actually belongs to UK Power networks. So, harassment AND lies. Nice!”

Posted 3 years ago

“All of Mainland Scotland is Level 4 Covid restrictions. WHY are you sending meter readers to peoples doors WITHOUT masks asking to come in and read meters????? WHY on Christmas Eve and AGAIN on 30th DEC.NO MEANT NO the first visit!! Reading meters is NOT an essential service. STOP BREAKING THE LAW and spreading covid YOU 🤡’s. DO NOT COME BACK!”

Posted 3 years ago

“These people are monstrous. Just had the most persistent lunatic bashing on my door (Four times), I guess to read a meter. No way is he coming in to my home in a tier 3 covid area. Mad.”

Posted 3 years ago

“One of your meter readers today knocked on our door an demanded entry to read the meter. My 15 year old Daughter was home alone and denied him entry. He demanded to know why this was the case and why he couldn't come in. Quite frankly I would think the reason was clear. We're in the middle of a pandemic and our region is currently in a tier 3 category so no one is allowed in. Why are you sending meter readers into people's homes at this time? Secondly, he was told no. It's not acceptable for him to challenge that answer and be aggressive towards a young girl. Not once did he ask if an adult was at home. Why not? Absolutely disgusted with this whole scenario. I think you seriously need to retrain your staff.”

Posted 3 years ago

“I arranged for a new meter install through Eon over 2 months ago. The engineer shows up on friday at correct time and comes to look at his job. he was so anxious about parking and says he cannot carry out the work because there is no parking close enough although the meter was literally at the front (main )door of the house and he could literally touch his van his outside from the meter and the street was totally empty. I offered to pay any parking ticket as I really needed meter changed but was told it was a 2 man job as someone has to watch van. I explained I had waited 2 months for this to be carried out. He couldn’t have cared less and just drove off!! I called the office to complain and they told me I would have to wait another 6 weeks for an appointment they also were not understanding at all and offered no reasonable explanation as to why they had not arranged 2 people for the job. They offered another appointment in 7 weeks nothing else!! I am so unhappy with the way the staff of this company have treated me. I am now looking for another company to help it has been so incredibly stressful. Beware Be prepared to be let down with zero customer care. I’m so disappointed I am leaving Eon as they obviously only use this company and never using them again.”

Posted 3 years ago

“Appalling service left me without electricity and gas after installing a smart meter for EON and horrible customer service afterwards. Beware of these guys!”

Posted 3 years ago

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Morrison Utility Services is rated 1.7 based on 57 reviews