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Motel Rocks Reviews

1.4 Rating 207 Reviews

8 %

of reviewers recommend Motel Rocks

Company Reviews

1.4

Based on 207 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Motel Rocks Reviews

About Motel Rocks:

MotelRocks.com is the official website selling Motel Clothing. The clothes are aimed at fashionable girls and ladies with amazing proven sales in Selfridges, Top Shop, Cult Clothing and House of Fraser, not to mention smaller independent stores...Republic and Bank are desperate to take the products for Winter! ASOS are an online retailer, but no more websites will be opened to compete with the official Motelrocks store. The hype is out there already and people want to be on board. Motel is loved by Lily Allen, Little Boots, Alesha Dixon, Shingai of the Noisettes and Peaches Geldof to name but a few.

Visit Website

Phone:

0800 195 8589

Email:

customerservice@motelrocks.com

Location:

Unit 27 Hunt End Ind Est Dunlop Road
Redditch
B97 5XP

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Motel Rocks 1 star review on 27th April 2023

Motel Rocks 1 star review on 25th October 2022

Motel Rocks 1 star review on 25th October 2022

Motel Rocks 5 star review on 8th May 2022

Motel Rocks 1 star review on 7th January 2022

Motel Rocks 1 star review on 6th July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Motelrocks don’t refund you unless you chase them!!”

Posted 2 years ago

“Super cheap quality, especially given the price. They never confirmed my order until I emailed them.”

Posted 2 years ago

“didn’t get my order, got returned to sender twice and half the stuff i ordered went out of stock so still have never gotten any of it”

Posted 2 years ago

“Warning this company is under investigation by U.S. Customs. Their days are numbered.”

Posted 2 years ago

“This company pushes influencers to buy their cheap clothing and when you try to rerun the cheap clothing they will charge you $27 to return. $27 to return a $55. They are scammers. DONT BUY!”

Posted 2 years ago

“$30 is way too much to pay for return, especially since I also paid for shipping originally.”

Posted 2 years ago

“Really poorly and cheaply made clothing. Returns are extremely pricey and difficult to do. Don't waste your money here.”

Posted 2 years ago

“scammers. You return 4 items and they only refund you 3.”

Posted 2 years ago

“TERRIBLE QUALITY. Bought like 8 items and refund costs 27.88 LOLLLLL”

Posted 2 years ago

“i am a mid sized girl. bought a shirt and pants from their site, arrived several weeks later (no tracking info was provided) insanely small. sizing is entirely inaccurate, the quality of the clothes material is also not worth the price. panders to micro-trends, not much variation available when shopping, mostly all crop tops or shirts with dumb cutouts.”

Posted 2 years ago

“why is it $27.35 to return something??? that’s ridiculous when i bought a $30 dress and need to return. i guess i’ll be keeping it now and will not be ordering from them again”

Posted 2 years ago

“I will never shop from this company ever again. Cheap clothes and the customer service was TERRIBLE. They make you pay to return your clothes, and if they don’t except the return, they will make you pay to get them back or DISPOSE of them.”

Posted 2 years ago

“Awful. I purchased from the US and was waiting almost 2 weeks before I realized I had not gotten a shipping confirmation email from my order. I emailed the company and they told me my parcel was "lost." They offered 25% off my NEXT purchase and gave me no discount to re ship the package or faster shipping at an almost 20 day wait. In addition, if I had not emailed customer service, I would have lost my money and never been contacted about my clothes. Never purchasing from this website again and neither should you.”

Posted 2 years ago

“Horrible refunding system and quality. I’ve ordered on Black Friday and sent everything back. Not only did I have to pay for shipping to return it, I haven’t received a refund till this day. Customer service is telling me that they haven’t received my returned package yet, even though delivery services state the opposite: they have received it 2 MONTHS ago.”

Posted 2 years ago

“I had a horrible experience with this store. I placed an order on a dress and realized immediately the address was incorrect - my bad. I understand that that was my fault. I emailed literally seconds after placing the order and kindly asked if there was a way to cancel the order or change the address (as it was sent to a different city than I live in). They did not get back to me for 3 days and all they said was that there was nothing they could do and the dress was already on it's way. On their website it says cancellations and changing addresses can be options if you communicate with them quickly enough. and if immediately after ordering isn't quick enough, then I do not know what is. I have dealt with similar issues at different online stores and had no issues and always received the help I needed. Not to mention only in the fine print can you find out if you are international you have to pay clearance fees up to 20$. So now i am out 80$ and a random person will be receiving a dress. Will not be purchasing from this site again.”

Posted 2 years ago

“I bought a dress for my daughter for Christmas, and the sizing was very inaccurate. Although I bought her size, it didn’t fit her at all an was lacking quality. When I went to return it, I was told they had a 14- day return policy, at Christmas! And then she said they sometimes allow 30 days (um, which one is it?) but I was ten days beyond that. (I bought it in early Dec and have it to her for Xmas, and was within the 30-day range from Xmas day.) No offer of a credit. No offer of a discount on a future purchase. Nothing. So I am stuck with a dress I don’t want. I will never shop at this outlet again. If they handled the return better, I would not be writing this negative review. When buying online, and at Xmas, a return policy that considers the customer is everything.”

Posted 2 years ago

“i wish i read these reviews before throwing $200 in the trash”

Posted 2 years ago

“Posting here too so people know how appalling this company is. I ordered $300 worth of clothing two days ago off Motel. Immediately I realised I had purchased the wrong size in a pair of pants so I emailed customer service straight away and asked if they could please change it to the other size as it hadn’t been shipped yet and their terms say they can cancel the order before it has been shipped. The girl I spoke to said they couldn’t do it as it had already been shipped however when she sent me the shipment notification it was a separate order I had placed. I told her this and asked if she could still cancel the one that hadn’t yet been shipped. She never responded and that order was shipped off this afternoon with no regard to my simple request after I’d spent a whole lot of money at their store. The customer service team is an absolute joke. I will not be purchasing again from this store. I’ll now have a pair of pants that don’t fit properly because of their bs sizing and no way of returning them as I don’t live in the UK. Update - I complained to the same woman I’ve been talking to this whole time and she tried to gaslight me saying “we recommend stating the correct order number clearly and exactly what you’d like to do”. I stated the correct order number - she just couldn’t be bothered looking it up and instead looked up my name and just assumed it was the other order I had placed. If I could give Motel 0 stars I would. Their customer service is a disgrace.”

Posted 2 years ago

“A rivet immediately fell off the jeans (which were otherwise very cute) and I found that US returns are $27.35! That's a lot to lose due to a manufacturing defect.”

Posted 2 years ago

“Terrible quality and it costs $30 to return”

Posted 2 years ago

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Motel Rocks is rated 1.4 based on 207 reviews