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Motel Rocks Reviews

1.4 Rating 207 Reviews

8 %

of reviewers recommend Motel Rocks

Company Reviews

1.4

Based on 207 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Motel Rocks Reviews

About Motel Rocks:

MotelRocks.com is the official website selling Motel Clothing. The clothes are aimed at fashionable girls and ladies with amazing proven sales in Selfridges, Top Shop, Cult Clothing and House of Fraser, not to mention smaller independent stores...Republic and Bank are desperate to take the products for Winter! ASOS are an online retailer, but no more websites will be opened to compete with the official Motelrocks store. The hype is out there already and people want to be on board. Motel is loved by Lily Allen, Little Boots, Alesha Dixon, Shingai of the Noisettes and Peaches Geldof to name but a few.

Visit Website

Phone:

0800 195 8589

Email:

customerservice@motelrocks.com

Location:

Unit 27 Hunt End Ind Est Dunlop Road
Redditch
B97 5XP

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Motel Rocks 1 star review on 27th April 2023

Motel Rocks 1 star review on 25th October 2022

Motel Rocks 1 star review on 25th October 2022

Motel Rocks 5 star review on 8th May 2022

Motel Rocks 1 star review on 7th January 2022

Motel Rocks 1 star review on 6th July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First I waited weeks and weeks for my order to arrive, but I put this down to COVID no problem. Now my order has arrived and I’m shocked at the sizing. I’m normally a Medium or UK 16. I ordered a large and can barely get it on, considering this is the largest size available I am very disappointed in the sizing range. Then I tried to return it and they do not offer free returns and are trying to charge me almost as much as the product was in the first place to return it! Ridiculous returns policy!!”

Posted 2 years ago

“I was really looking forward to ordering from Motel Rocks as I have always heard good things and love the look of their clothes. The experience I have ultimately had however has been horrendous and I couldn't bring myself to recommend them to anyone. I ordered from them over two months ago now. After 2 weeks I contacted them for an update on my order only to be told (a week later) that the package was marked as return to sender and that when it was received back into the warehouse they would contact me to see how I would like to proceed. That was over a month ago now. I have not received any further correspondence and my emails following this have been ignored. Ultimately I feel as if I have been scammed out of over £100. I have never left a review on a company before, however I just feel like I need to warn anyone considering to buy off them in the future to steer clear as it is not worth the risk of possibly losing money.”

Posted 2 years ago

“An item was missing from my parcel - Motel Rocks have said that the item was not missing and refuse to give me a refund.”

Posted 2 years ago

“I want to start by saying that I can not fault the quality of their clothes. HOWEVER, the customer service leaves a lot to be desired. I placed an order on September 1st, was not given tracking information for when it entered my country, it was then returned to their warehouse without an “attempt” to deliver it to me. It takes at least 6 days if not more, to get a reply from the customer service team. When they did finally reply at first I was told there was nothing they could do until they received the item in the warehouse, it’s October 4th and I am told they are out of stock of the item I originally ordered so I was offered a refund or I could wait until the product was back in stock… this experience has left a sour taste in my mouth for a brand I previously adored!”

Posted 2 years ago

“shipping takes over a month every single time”

Posted 2 years ago

“Ordered once from here and will never order again. Still haven’t received a refund of £58 a month later…”

Posted 2 years ago

“I bought a suit over a month ago and the parcel got lost on the way. I contacted their extremely lame customer service but I only got automated replies and had to wait over a week to get one. When I reported my order was lost they refused to refund me. I have filed a formal complaint on customer protection”

Posted 2 years ago

“El envio tardo mas de la cuenta, cuando llego a España no tuve aviso alguno y mi paquete fue devuelto a Alemania porque la dirección estaba mal puesta por un error suyo, para contactar con ellos es difícil. Quiero el reembolso del dinero. No lo recomiendo.”

Posted 2 years ago

“If I could give less I would. I've been waiting for my order for over a month now and the customer service is useless all I get is automated emails.”

Posted 2 years ago

“I washed a cotton dress once at 30 degrees. It shrunk and now there is a hole in it.”

Posted 2 years ago

“I ordered clothes at the end of July and still have not received them in the middle of August! received a tracking code where no new information is uploaded. post via deutsche post NOT NORMAL I will NEVER ORDER AGAIN CLOTHES FROM THEM”

Posted 2 years ago

“First time ordering - Ordered £350 of clothes which didn’t automatically come with next day delivery. I therefore paid £4.99 for next day delivery. It has now been 5 days and my clothes have not arrived nor show any sign of arriving in the near future. Very disappointed Order number 1144598”

Posted 2 years ago

“Placed an order almost 1 month ago. My package is not even on the way! Whenever i email customer service they always find strange and dodgy excuses as to why my parcel is not being delivered. This company is a scam! Do not buy from them”

Posted 2 years ago

“I work in fashion and ship clothes all the time. Shipping for the three items I wanted to return would cost $7 MAX with USPS. $24 for shipping??? Ridiculous. Not to mention the clothes are Shein material with a large price tag. Urban Outfitters has better quality and that's saying something. Adding Motel Rocks to the list of places I'm never shopping from again.”

Posted 2 years ago

“If anyone from the USA that has ordered from an affiliate of motel rocks and have not received the item that should have been delivered by the USPS and never received it, contact the northwest post office in Dallas Tx for more info. Motel rocks is aware that your items are not being returned to them due to a lack of postage that is not being paid on their end for such non deliverable items.”

Posted 2 years ago

“The return for two items (less than 1lb) is 24$ I’m in AZ and can’t find where they ship from but that’s insane.”

Posted 2 years ago

“Awful delivery and returns policy, had an item with a broken zip and a dress missing they are unwilling to refund for the missing dress! An absolute joke i doesn’t 276 with them. Do not shop here”

Posted 2 years ago

“Never order from Motel Rocks. The customer service is pretty much non existent or terrible. Issues will occur and you will not receive the help you need.”

Posted 2 years ago

“I am rating this company 2 stars because I did receive sweat pants that I really like but they were not worth $80, could have bought the same quality for $50/60 at Pac Sun. I also I bought 3 tops from them and all of them were around $40 each. Each top felt like it was made at the same shop as Shein clothing. Very cheap, thin fabric. No stretch at all. Didn’t end up wearing these $40 tops because they sucked. Love their aesthetic and the website but quality is TRASH for the price. Wouldn’t recommend.”

Posted 2 years ago

“If I could give zero stars, I would. I received my package over a week later and only one out of ten items I bought arrived. They’re refusing to look into it any further as they are aware they are scamming people. I’m convinced they sent one item just so that they can claim that everything from my order was delivered. I spent a lot of money and am very disappointed. Don’t buy from here.”

Posted 2 years ago

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Motel Rocks is rated 1.4 based on 207 reviews