Motel Rocks Reviews

1.4 Rating 207 Reviews
8 %
of reviewers recommend Motel Rocks
1.4
Based on 207 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 48%
Accurate And Undamaged Orders
Greater than 87%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Motel Rocks Reviews

About Motel Rocks:

MotelRocks.com is the official website selling Motel Clothing. The clothes are aimed at fashionable girls and ladies with amazing proven sales in Selfridges, Top Shop, Cult Clothing and House of Fraser, not to mention smaller independent stores...Republic and Bank are desperate to take the products for Winter! ASOS are an online retailer, but no more websites will be opened to compete with the official Motelrocks store. The hype is out there already and people want to be on board. Motel is loved by Lily Allen, Little Boots, Alesha Dixon, Shingai of the Noisettes and Peaches Geldof to name but a few.

Visit Website

Phone:

0800 195 8589

Email:

customerservice@motelrocks.com

Location:

Unit 27 Hunt End Ind Est Dunlop Road
Redditch
B97 5XP

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Motel Rocks 1 star review on 27th April 2023
Anonymous
Motel Rocks 1 star review on 25th October 2022
Anonymous
Motel Rocks 1 star review on 25th October 2022
Anonymous
Motel Rocks 5 star review on 8th May 2022
Gavin Humphrey
Motel Rocks 1 star review on 7th January 2022
Anonymous
Motel Rocks 1 star review on 6th July 2020
Inna
Anonymous
Anonymous  // 01/01/2019
Im grateful to not have bought anything from this company because they love to steal the work and profit off of talented POC women. They should pay her for her work, for stealing her ORIGINAL designs and ideas, for stealing her campaign all together and advertising it as their own/ that they worked together. No yall didn't. Yall said you aint taking on any collaborative projects after IMAJ (the creator of the design you stole) and had the AUDACITY to post a VIDEO online saying that yall were the ones who figured out the 'secret to the dress' she made. You also stated that she shared it, which is partially true. She shared it in hopes for a COLLABORATION so that both would benefit, and now yall are in for it. Yall stole that from her. You're a horrible company. I cant wait to spread the word to thousands of people to never purchase a single item from this company. Lets not get started on the HIGH possibility that you stole from others as well. You're a waste of time and based on the reviews, im definitely not the only one thinking it with your scamming selves. I'd say good luck, but yall aren't gonna make it.
Helpful Report
Posted 3 years ago
I accidentally ordered 2 pairs of the same pants which were on sale for $64. Once trying the to return one, the shipping label cost $24! So I will be getting back less than half the money I paid for the pair of pants. And they have no way for you to make exchanges. Waste of money is you are in the U.S.
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Posted 3 years ago
Trash. Still waiting on my order I purchased over a MONTH ago.
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Posted 3 years ago
I ordered from Motel Rocks in June 16 and i was supposed to get the 2-5 day delivery. It’s already been 8 days and it’s still in the UK. I’ve read the reviews and i’m a little scared because I got a size small and there are people saying that the sizing is very inconsistent and that the quality is bad. Hopefully I get my dress soon and have no issue with it, I bought it for my graduation on July and I would be very upset if there was a fault in it or if I would have to return it because I read they have a lot of issues with refunds. I’ll give updates once my order arrives. :)
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Posted 3 years ago
Clothes are ridiculously undersized. I am a UK size 10 in most stores, occasionally a UK size 8, and I can't even fit into one of their medium dresses (equivalent to a 12 according to their size guide). The problem is the length which is terribly short no matter what size you go for! Who are these designed for? Telling that they don't have any catwalk videos on their website. If you had to walk in these dresses, they'd turn into a top after two steps.
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Posted 4 years ago
if I could put negative 100 stars I would, I sent package back on April 11th and still did not get refund (today is may 27th), not to mention that it was almost $30 to sent their stuff back. Customer service is a joke and just trying to give some excuse instead of answer every time I contact them. Would not recommend and would never buy anything from their website. Quality is so bad and so cheap for such a high price, it’s crazy. items from SHEIN probably have better quality.
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Posted 1 year ago
ass shipping ong
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Posted 2 years ago
The quality of the clothing from this brand is not worth the price and now I have to pay $23 to return two items? I wish I would have listened to the reviews and skipped ordering anything from here.
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Posted 2 years ago
Disgusting Placed my first order and parcel arrived with half the items missing. No paperwork provided or information to advise if missing items are in another parcel. When I check my account tracking number for all the items are the same but over £200 worth of items missing from a £341 order.
Helpful Report
Posted 3 years ago
Out of the bag, the material is cheap. I ordered some snake skin pants and expected the material to be something it is definitely not. AND THE SIZES ARE FREAKING SMALL! I was weary buying an extra small, I am a size 4 and have a toned body and these pants were too tight even though they advertise xs as sizes 4-6 (seriously?)
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Posted 3 years ago
If you are in the U.S, do NOT buy motel rocks, the return fee will increase up to $24. I cannot believe it. The material is not worth with the price. The size is weird, very different from what some has endorsed. :(
Helpful Report
Posted 3 years ago
Worst company ever! Charged me over 100$ in duties on top of my $300 that I spend on items which I refused to pay so I technically never recieved the items and have been waiting 2 months for a refund! Every time I email a new person replies with no clue what is going on so I'm left talking in circles! They have been in touch with Canada post are tracking the items yet refuse to give my money back until they get them lol what a joke! I WANT MY MONEY BACK!
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Posted 3 years ago
Worst company ever. The courier they are using (skynet) is a complete skam. Ordered from them over two months ago, and my package has still not left the uk. Have been in contact with their costumer care plenty of times and every time they blame covid or other things for the delay! Do not buy from them, its is a complete scam and the quality og their clothes is the worst.
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Posted 3 years ago
I live in the US, but from what I am reading it does not matter. This place is the worst! Big bucks for a return when their size chart is totally wrong. I ordered something for my daughter that says it would be 27" waist, they are barely 25". No exchange, only return, but sorry, it will be $23...oh and it's too late because you only have 14 days. Well, Christmas present strike out!
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Posted 3 years ago
In from USA and I ordered a sun dress from this website almost a month ago. It says it takes 8-10 business days to deliver but it has been 14 business days. After all the reviews I’ve read I’m beginning to think I will never receive my item. If you’re from USA, order from ASOS or a reliable website, not this!!
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Posted 4 years ago
I bought a top and it looks completely different In the picture such bad sizing, I feel catfished haha
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Posted 5 years ago
Motelrocks don’t refund you unless you chase them!!
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Posted 2 years ago
I was really scared to order because of these reviews but I promise they were the best! Communication was really good and it delivered in 1/2 weeks. It is kinda overpriced but it’s okay.
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Posted 2 years ago
$30 is way too much to pay for return, especially since I also paid for shipping originally.
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Posted 2 years ago
Really poorly and cheaply made clothing. Returns are extremely pricey and difficult to do. Don't waste your money here.
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Posted 2 years ago
Motel Rocks is rated 1.4 based on 207 reviews