Mothercare Reviews

Name: Mothercare
Rating: 3.19

3.2 Rating 192 Reviews

54 %

of reviewers recommend Mothercare

Company Reviews

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Metrics

3.2

Based on 192 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Mothercare 2 star review on 31st May 2021

Karishma

Mothercare 1 star review on 16th November 2020

Mohammed

Anonymous

Anonymous // 01/01/2019

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“Ordered item in pre friday sale. Was notified 3 days earlier than expected to say item ready for pickup I”

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Posted 6 years ago

“My order was not due for 5 working days which would have meant my daughters birthday present would be late however it arrived in 2 days - on her birthday. Very happy mummy and daughter :-)”

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Posted 6 years ago

“Very good service.”

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Posted 6 years ago

“Great deals”

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Posted 6 years ago

“Lovely clothes for newborns - good quality”

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Posted 6 years ago

“Fantastic choice of clothing for daughter (not all in pink), great value, excellent service always return to Mothercare”

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Posted 6 years ago

“Found good bargains. From ordering to delivery everything went smooth”

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Posted 6 years ago

“Recently purchased the joie nitro pushchair from here. Very happy with the pushchair. And very happy with the helpful staff. I went to Mothercare on a very busy day, they had some kind of avent on. I thought I would be waiting around for ages. But the staff were so helpful, telling me they wouldn't be long while talking to other customers. I didn't have to wait very long at all. The salesman was very helpful in giving me pros and cons while picking my little ones first pushchair. And showed us a few good deals. Ended up saving around £70. He also made sure we were served promptly after getting the pushchair for the warehouse. There were many people waiting around the till that were doing things with the avent, so he stood with me until the person on till took my payment so I wasn't waiting around. Very happy”

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Posted 6 years ago

“Easy on line ordering on my app. Delivery was quick and I was kept notified if delivery time, so even though I was at work, I could make sure someone was here to take the delivery.”

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Posted 6 years ago

“Very easy site, delivery very quick.”

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Posted 6 years ago

“Excellent customer service”

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Posted 6 years ago

“Great variety of products and choices. Great quality of products too”

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Posted 6 years ago

“competitive prices. Good expectant parent discount and events evenings. Staff well trained on all items e.g. car seats, cots etc.”

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Posted 6 years ago

“Really handy click and collect option. Handy texts to let me know it had arrived - quick and easy!”

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Posted 6 years ago

“Easy and fast checkout”

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Posted 6 years ago

“All baby clothing is really good quality”

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Posted 6 years ago

“Adan the man that was serving me was amazing”

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Posted 6 years ago

“Staff went out of their way to find the perfect car seat that fitted my car. Being delivered tomorrow and I am so excited”

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Posted 6 years ago

“Fast delivery. I purchased dresses for my new born for the summer month the fit was perfect and looked the same as presented online. Super happy.”

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Posted 6 years ago

“Really helpful staff when we recently purchased a child's car seat for our grandson. They helped us to get it fitted and will re-fit when we purchase a new car next year. Excellent service.”

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Posted 6 years ago

Mothercare is rated 3.2 based on 192 reviews