Mothercare Reviews

Name: Mothercare
Rating: 3.19

3.2 Rating 192 Reviews

54 %

of reviewers recommend Mothercare

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Metrics

3.2

Based on 192 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Mothercare 2 star review on 31st May 2021

Karishma

Mothercare 1 star review on 16th November 2020

Mohammed

Anonymous

Anonymous // 01/01/2019

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“Really handy click and collect option. Handy texts to let me know it had arrived - quick and easy!”

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Posted 6 years ago

“I am soon to be a Grandmother and although it has been a long time in coming, it is such a wonderful and exciting thing to happen to me. Mothercare was there for me when I was expecting my daughter 34 years ago, and it is still there for me when my daughter is expecting her first child and my first Grandchild. Thank-you Mothercare”

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Posted 6 years ago

“Placed an order on line. hadn't arrived 11 days later so rang customer service only to be told out of stock so i cancelled the order. Said refund had been done. Then item arrived and payment was taken from my bank. Unfortunately i no longer needed the item as i had ordered elsewhere and received next day. Eventually after many emails and phone calls i got a partial refund as they deducted postage. If I ring them I am placed in a queue which cost me more money. Emailed them and asked them to ring me after 3pm providing both mobile and home number and they couldn't even get that right. Still waiting for my refund. This is not the first time i have had problems with Mothercare.”

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Posted 6 years ago

“A nightmare company.”

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Posted 6 years ago

“I worked for Mothercare for 2 years and I left because it was not the same company I joined. Management treat staff poorly, there is little to no training and you have to teach yourself. Customer service is a joke and customers' orders are never delivered on time and most of the time the orders are magically cancelled. Area managers do not care about their teams and never speak to them and everything is extremely over priced and of poor quality, especially ELC. This company has become monetized and does not care about their customers at all.”

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Posted 6 years ago

“Improve the delivery tracking service.”

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Posted 6 years ago

“I've never had such bad customer service on the phone. Such a shame to have that experience from such an established company that should know better. Really unhelpful when they messed up delivery of my order. I'm not surprised they get terrible reviews everywhere - wish I'd looked before I ordered through them!”

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Posted 6 years ago

“Easy and fast checkout”

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Posted 6 years ago

“All baby clothing is really good quality”

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Posted 6 years ago

“Staff are always happy to help, we had gone in to ask about a pray for our first baby and they could not have been more helpful. Staff went out of their way.”

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Posted 6 years ago

“Adan the man that was serving me was amazing”

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Posted 6 years ago

“Good offers and prices”

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Posted 6 years ago

“Staff went out of their way to find the perfect car seat that fitted my car. Being delivered tomorrow and I am so excited”

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Posted 6 years ago

“Was very pleased with my purchase and the service they were efficient and polite”

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Posted 6 years ago

“Home delivery service is appalling! Having placed an order for over £150 of toys that were meant to be 3-5 day delivery I am still waiting after 2 weeks for items, they were all in stock when ordered but apparently aren't now! Only after chasing them up and complaining have parcels been sent out in stubs and drabs! Customer service and speed of response via email is disgusting! I will not be using them again and will go directly to ELC store rather than trust them to deliver anything on time for my children! Do not trust their home delivery dates or there will be tears!”

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Posted 6 years ago

“Fast delivery. I purchased dresses for my new born for the summer month the fit was perfect and looked the same as presented online. Super happy.”

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Posted 6 years ago

“Really helpful staff when we recently purchased a child's car seat for our grandson. They helped us to get it fitted and will re-fit when we purchase a new car next year. Excellent service.”

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Posted 6 years ago

“The store manager was able to understand that I was genuine and she went above and beyond to help me”

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Posted 6 years ago

“Purchased some items for my newborn son, needed some assistince with informsyion on a moses basket,nothing was too much for the assistants working there. Great service@”

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Posted 6 years ago

“Friendly staff, great facilities instore”

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Posted 6 years ago

Mothercare is rated 3.2 based on 192 reviews