Mothercare Reviews

Name: Mothercare
Rating: 3.17

3.2 Rating 199 Reviews

53 %

of reviewers recommend Mothercare

Company Reviews

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Metrics

3.2

Based on 199 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Mothercare 2 star review on 31st May 2021

Karishma

Mothercare 1 star review on 16th November 2020

Mohammed

Anonymous

Anonymous // 01/01/2019

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“Very easy site, delivery very quick.”

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Posted 7 years ago

“Excellent customer service”

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Posted 7 years ago

“Good customer service in the shop”

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Posted 7 years ago

“The delivery date was a couple of weeks off but then I got an email to state it would come sooner which was perfect.”

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Posted 7 years ago

“I wish i could give them zero star. they are lier thief baster. they canceled all my online order while i paid 33.95eu for international shipping coast and they are playing about how not to pay it back to me. one time they online banking is down the other time they could call to my cellphone then they couldnt find my order and so on, its been a month that they are ling to not return my money back. they even rudly said if you want your money so call us and pay for international call to loose some more money too. i still cant beleive it. they are THIEF. DONT BUY any thing from them”

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Posted 7 years ago

“Great variety of products and choices. Great quality of products too”

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Posted 7 years ago

“competitive prices. Good expectant parent discount and events evenings. Staff well trained on all items e.g. car seats, cots etc.”

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Posted 7 years ago

“Really handy click and collect option. Handy texts to let me know it had arrived - quick and easy!”

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Posted 7 years ago

“I am soon to be a Grandmother and although it has been a long time in coming, it is such a wonderful and exciting thing to happen to me. Mothercare was there for me when I was expecting my daughter 34 years ago, and it is still there for me when my daughter is expecting her first child and my first Grandchild. Thank-you Mothercare”

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Posted 7 years ago

“Placed an order on line. hadn't arrived 11 days later so rang customer service only to be told out of stock so i cancelled the order. Said refund had been done. Then item arrived and payment was taken from my bank. Unfortunately i no longer needed the item as i had ordered elsewhere and received next day. Eventually after many emails and phone calls i got a partial refund as they deducted postage. If I ring them I am placed in a queue which cost me more money. Emailed them and asked them to ring me after 3pm providing both mobile and home number and they couldn't even get that right. Still waiting for my refund. This is not the first time i have had problems with Mothercare.”

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Posted 7 years ago

“A nightmare company.”

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Posted 7 years ago

“I worked for Mothercare for 2 years and I left because it was not the same company I joined. Management treat staff poorly, there is little to no training and you have to teach yourself. Customer service is a joke and customers' orders are never delivered on time and most of the time the orders are magically cancelled. Area managers do not care about their teams and never speak to them and everything is extremely over priced and of poor quality, especially ELC. This company has become monetized and does not care about their customers at all.”

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Posted 7 years ago

“Improve the delivery tracking service.”

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Posted 7 years ago

“I've never had such bad customer service on the phone. Such a shame to have that experience from such an established company that should know better. Really unhelpful when they messed up delivery of my order. I'm not surprised they get terrible reviews everywhere - wish I'd looked before I ordered through them!”

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Posted 7 years ago

“Easy and fast checkout”

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Posted 7 years ago

“All baby clothing is really good quality”

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Posted 7 years ago

“Staff are always happy to help, we had gone in to ask about a pray for our first baby and they could not have been more helpful. Staff went out of their way.”

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Posted 7 years ago

“Adan the man that was serving me was amazing”

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Posted 7 years ago

“Good offers and prices”

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Posted 7 years ago

“Staff went out of their way to find the perfect car seat that fitted my car. Being delivered tomorrow and I am so excited”

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Posted 7 years ago

Mothercare is rated 3.2 based on 199 reviews