“Staff are always happy to help, we had gone in to ask about a pray for our first baby and they could not have been more helpful. Staff went out of their way.”
“Home delivery service is appalling! Having placed an order for over £150 of toys that were meant to be 3-5 day delivery I am still waiting after 2 weeks for items, they were all in stock when ordered but apparently aren't now! Only after chasing them up and complaining have parcels been sent out in stubs and drabs! Customer service and speed of response via email is disgusting! I will not be using them again and will go directly to ELC store rather than trust them to deliver anything on time for my children!
Do not trust their home delivery dates or there will be tears!”
“Really helpful staff when we recently purchased a child's car seat for our grandson. They helped us to get it fitted and will re-fit when we purchase a new car next year. Excellent service.”
“Purchased some items for my newborn son, needed some assistince with informsyion on a moses basket,nothing was too much for the assistants working there. Great service@”
“Some of the clothes were lovely bit others were very small sized or very large in size even though they were for the same age. Bit expensive compared with other stores.”
“Just after Christmas I bought some clothes and a toy for my boy on sale at Mothercare. The order went through but I was not changed for the toy. When I enquired, I was told it was out of order. So I requested a full refund for everything else as I was not worthy spending that money on two pair of shirts and paying for delivery. The presents also did not arrived in time which really disappointed me.
Nearly a month later, I was then charged for the toy!! When I enquired, the store said that they didn't have anything for me there.I opened a PayPal case against them. I emailed costume services who said it came back into stock that's why we charged you. They offered to send it to my house free of charge and give me a £10 voucher for the trouble caused. I told Mothercare that I would close the PayPal case as soon as I received the toy!!
I then received a refund and an email saying it was out of stock!!!!!
I think the staff were either taking it for themselves or mothercare is just useless and incompetent! Very bad, careless staff who forgets that they need costumes like me to keep buying from them, so that they keep their job!! I will never buy from this company again!!”
