“DISGUSTED with attitude and treatment. Pram ordered for home delivery 3-5 days. 7 days later had not arrived, contacted customer care. Informed they had tried to deliver 3 times leaving a card - no card left. Gave contact phone number to ensure correct address, still no delivery. Cancelled order and repurchased with shop delivery/collection 3-5 days. Another 7 days passed but no contact from shop to inform it's ready for collection. On enquiry informed it had been there waiting for 5 days. No apologies no explanations. Moral of story is.... If you can't buy in store and take with you, buy from another company!”
“Ordered a pram from mother care which was supposed to be arriving Wednesday the 14 October ad my daughter was due for her baby the following Monday the baby arrived the day before her pram was due i I panicked and was emotional worried I wouldn't be able to get a car seat to take her home in I arrived at mothercare today only to explain my situation to the manager in charge Katherine Elliot she was so kind and understanding she reassured me that I could borrow one untill the pram arrived. I was so relieved its lovely to be able to speak to some one that is willing to help thank you so much. Very appreciated. Glad mother care has helpfull kind management”
“As a new Mum I was hoping to be able to stay home without having to the baby out in the cold when we needed something. However, the online customer service is that bad, that I can't rely on ordering online. I've had to drive to nearby store in order to get my baby essentials. It's not convenient and it's a real shame that the process with Mothercare isn't better. They either send wrong items or are "out of stock" on everything.”
