Name: Mothercare
Rating: 3.17

“Hi. I’ve had by far the worst experience with the e-commerce service. I have waited for an item to arrive and after it being late and calling for the 3rd time to check the status of my order I’m now informed there’s an issue and it’s still not dispatched. Worst experience ever. I would love someone to give me a real solution and to receive my item my child needs. If you can help please do reply.”

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Posted 4 years ago

“Hi. I’ve had by far the worst experience with the e-commerce service. I have waited for an item to arrive and after it being late and calling for the 3rd time to check the status of my order I’m now informed there’s an issue and it’s still not dispatched. Worst experience ever. I would love someone to give me a real solution and to receive my item my child needs. If you can help please do reply.”

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Posted 4 years ago

“The online store for mothercare has the worst delivery service ever. They deliver each item out of 10 things i ordered on different weeks and on top of that the clothes i ordered were delivered wrongly with half the items missing in the sets. Donot order here and waste your time.”

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Posted 4 years ago

“Had the worst experience with mothercare online . They have charged me the full amount and not delivered or let me track my order . Customer service is pathetic - no reply to multiple emails or phone calls . Please do not order from them”

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Posted 4 years ago

“Your payment system doesn't work on sales item. Why put on sales then? Lucky I give you one star, you deserve zero.”

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Posted 4 years ago

“Very bad customer service and rude When I went to swap a shoes for a bigger size the nex day the staff tolked rudely and aggressively to me even though they didn't tell me that I could not return and change when I was paying for.”

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Posted 5 years ago

“I went today to your shop to replace pair of trousers that I bought two days ago for a smaller size. I had my receipt with me, unfortunately I have been told, by very rude lady that you don't do redounds and change to a smaller size is also impossible. It is very disappointing , I'm not surprised that your shop is collapsing .... And to the rude lady "enjoy your trips to job centre... You deserve that"”

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Posted 5 years ago

“I bought an expensive pram/pushchair for my grandson and after 13 months I had a problem with it, the pushchair. developed a fault, The customer service was very bad they did nothing to help me. I will never use them again.”

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Posted 5 years ago

“I bought an expensive pram/pushchair for my grandson and after 13 months I had a problem with it, the pushchair. developed a fault, The customer service was very bad they did nothing to help me. I will never use them again.”

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Posted 5 years ago

“Terrible customer service Bought a expensive fur coat for my daughter after she gave birth to her first child, after taking the present to hospital I realised the security tag was still on coat. I had to take this all the way back to the store which was over 40 minutes each way, after taking this in to store and explaining to the cashier they were so rude and didn’t even apologise. I understand mistakes happen, however this was ridiculous to not even apologise and be quite blunt about it. This was an error on Mothercares part and no apology was even given! Terrible customer service!!!”

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Posted 5 years ago

“WORST customer service I have ever experienced!!! My order was lost, I tried the live chat twice, being disconnected by the agent in both occasions. When tried to call, was informed that the items had been lost and they could not be replaced because they were out of stock. Was told to wait 5 more days for someone to help me. When I insisted in sorting it out on the same day, a VERY RUDE attendant was denying helping me for more than one hour, after 1 hour and a half, I managed to have the items replaced, but not before being bullied and victim of a very rude and unhelpful attendant who kept saying that she was "spending more than one hour helping me", like it was my fault that the items were lost.”

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Posted 5 years ago

“Got a pair of nutmeg dungarees my 5 month old son has just choked on one of the buttons of the strap warning people watch ur child if bought these”

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Posted 5 years ago

“Horrible service with online nursery furniture delivery 1) Item arrived broken Ordered a 3 piece Tutti Bambini nursery set with changing table, cot and wardrobe. The changing table had a huge crack down one side so I contacted customer service to arrange a replacement. 2) Booked wrong date for collection After speaking with customer service they confirmed the date the item would be collected and replaced. However, then I got a text from the delivery company stating a completely different date, and one which I would be out of the country! I, annoyingly, had to call the delivery company to rearrange myself. 3) Delivered completely WRONG ITEM After waiting around the flat for the delivery/collection the deliverymen inexplicably tried to deliver another cot! Even though it was the changing table which was broken and needed replacing. They also told me they couldn't collect the table, which I had been told they would do. 4) Never booked collection for broken item! I had to call and tell Mothercare that they tried to send me a cot instead of the changing table. They told me that a collection for the broken changing table was never even booked and that the collection of the broken table and the delivery of the replacement table would be on 2 separate occasions because of 2 different delivery companies. What a waste of my time! 5) Never got notification for delivery Was told that the delivery would be sometime between Wed/Thurs/Fri/Mon/Tues (what a ridiculous range!) and that I would have to wait to receive a notification (couldn't even tell me if it would be an email or a text etc) of the shipment that would arrive the next day. Well I never received any notification of any kind and then the doorbell rang on Friday and there was my new changing table! Luckily I just happened to be home! 6) Tried to collect the wrong item! Mothercare then started calling me trying to collect the cot they had tried to deliver which I never took receipt of! This was about 3 separate phone calls. 7) Collection came on wrong day! TWICE! Customer service told me that they couldn't tell if a collection for the broken changing table had been booked or not (how can you not tell?) so they advised me to wait around the flat on Tuesday and then if no one came on Tuesday then to wait around again on Friday!! As if I don't have anything better to do than to just wait around the flat to see if a deliveryman comes or not! I got a text claiming that someone would be by on Tuesday between 11:30 - 13:30 so I waited. No one came! Then at 18:00 they called and said they were almost at the flat! Sigh. When they arrived they thought they were collecting the entire 3 piece furniture set, not just the changing table. After they collected the broken changing table I called Mothercare and told them to cancel the collection for Friday which they confirmed they would do. Well, of course I received a text on Thursday evening saying they would come on Friday. I emailed Mothercare yet again but the deliverymen called me on Friday and said they were almost at the flat. I told them it had already been collected.”

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Posted 5 years ago

“Went to mother care about buying a car seat that for my mums car. The lady was not helpful at all and told me no seat would fit my mums car and that the seat I was using was not safe. My best friend used to fit car seats and said my seat was correct and fitted perfectly. I was left feeling like an awful mother with my only 8 week old at the time, will not be buying from their store again! We have since been to Halfords and couldn’t fault them and left happy with a new car seat.”

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Posted 5 years ago

“Mothercare UK is literally the worst place for maternity clothes. We went there thinking they would be the best place to go to, but all the clothes I have bought have just fallen apart, the can't even do the one thing they are meant to be good at apparently? I have had to return 2 things already, I have others that have literally fallen apart and I am just gonna avoid them now. And I suggest everyone does the same for clothes.”

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Posted 6 years ago

“Very very unhelpful Please be aware if ordering abroad you may be hit with large charges for your goods. Mothercare advise you to contact customs or the delivery agent who then tell you to contact mothercare NEVER ORDER AGAIN Wish I could give minus stars for customer service Products are excellent but not worth extra charges which happen on some orders but not others !!!!!!!”

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Posted 6 years ago

“Don't buy online We ordered a pram with a delivery date of early March. When we checked the order the delivery was showing as the end of March. Mothercare didn't contact us to advise us of this delay. We cancelled the order however Mothercare had split the order into many parts and started to deliver them separately. Why do this! The pram is not usable without all the parts. They started taking money from our account and are still taking payments from our account despite the order being cancelled 3 weeks ago. Absolutely shambolic. Do not buy from Mothercare.”

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Posted 6 years ago

“Very poor staff at Norwich shop, not registering all the items I wanted to buy , giving the wrong recipes after sale, really not impressed for the service I have received.”

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Posted 6 years ago

“Partially received my click and collect order last Christmas and query the one I did not received and the customer service said the item was out of stock and will not charge you. And now, my statement came and they still charged me the item. Can't even get the proper email address to contact them nor customer service website not working. Very bad.”

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Posted 6 years ago

“We have bought a Pram in October 2018 and returned same week because it was wrong Pram. We have an autistic child and one new born baby so we ordered twin pram but recieved single child pram. I have taken this pram on finance, mothercare refunded us first payment but did not cancel the financing agreement and I am paying installments from last 5 months. I have informed mothercare and financing company both but nothing has done. both blame each other and ask to contact other but not luck yet, its been really bad that i am paying for the product that has been returned 5 months ago. these are fraudster and do not want to help customers. I dont have pram from last 5 monnths because once this sorted then i can buy pram for my kids.”

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Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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