“I bought my daughter a bassinet. It was an unwanted gift. Brand new never used and still had box. Absolutely no idea of customer service just kept going round and round. Lesson learnt will never buy from them again ever!”
“Initially I was confused as the item purchased was listed as "in stock", but when I checked my order, it said "backordered", so I sent an email and got a very prompt response saying it was being dispatched that day, and received the cot I purchased in a very quick timeframe. Definitely exceeded my expectations!! Great price, great service. Would definitely recommend!”
“I'll give it 2 stars because I haven't even received a reply to my message... bought this bassinet and got sent one with blue on it when I'm having a GIRL not a boy.. not happy, tried contacting by message but nothing.. nice bassinet but if it wasn't for that, I would have given it 5 stars.”
“Your communication is atrocious in fact non existent.
I have requested a return due to item being listed with incorrect measurements and can not get a response.
I also had issues with the item being placed on back order and not being notified! Tried to get a response for weeks on end and again nothing.
Get your act together and stop wasting peoples time and money!!!”
“Ordered a munchkin baby swing in December, got sent the wrong product. Tried contacting via admin email, Instagram, Facebook and via the account resolution centre and am still awaiting a response. Did not factor in that the product sent would be the wrong one and a quarter of the price I paid. My baby is due in a week. I am completely dissatisfied and cannot contact anyone to have this resolved. Buyers be aware!”
“Good quality products however it took 3 weeks for my order to be dispatched due to stock’s issues. You should not advertise items in stock whereas you are actually out of stock. Baby items are always in need urgently so 3 weeks waiting time is painful.”
“Product took 8 weeks to get to me, I sent emails to ask where it was, shipment was delayed although the product said available when I ordered it.
Asked for a refund at 7 weeks, reply was “ it was being sent out now”
I am happy with product although will have to wait for grandson to visit again to try it out”
“Ordered Veer cart and accessories. One was shipped via starstruck one with auspost a week after I was going tracking numbers I contacted asking why they hadn't been sent the online team contacted the warehouse and that day they were shipped. I never received any follow-up. I had contacted aus post and Startrack, both told me that the issue was the sender hadn't posted.”
“Ok shipping time (10days from order to arrival), competitive pricing, packaging was not ideal for item and could have resulted in damage in transit, however, did not occur in this case.”
