“Im neutral. I like your product but your shipping costs to Alaska is abhorrent. Horizon and Tower have figured how to offer very cost effective shipping. Do better!!”
“Look, your products are nice and plentiful, and I like them . However, there are others that don't. I respect their opinions and the respect mine.
Most people buy products based on what it offers and what it does. I'm not a month piece or a paid advertisement.
If you want 100% recommendation or expect 100%, free products and or product discounts would be a good start.
Expecting free advertising is a no go...”
“It’s not the company or products, but exchange rate from US to Australia is very expensive. Until that changes I may not purchase again.
The products I purchased was spot on and delivered in record time. I have no complaints at all about Motion RC it’s the exchange rate that is the problem.”
“it is a very good quality website with a lot of amazing rc products and the only reason i gave it a 6 is because i dont have a lot of friends that are interested in rc planes”
“Well, I base things on today the fiscal costs Are most important. Your costs are higher than most others. Then I look at customer service in the service area of customer service. You’re at 50-50 certainly could use improvement. And equating the fiscal costs. I always consider quality of the product and in that area you’re at 50-50.”
“Sent me a df95 crane that was marked for “a, b and c” rigs when it was too short for “a”rigs. I hoped for a replacement. Previously wrote email and no answer, maybe because it was a small order????”
“It would have been higher. I had a problem with a purchase and talked with your support team. They gave me a test to try to verify if there was a problem and let them know the result so they could determine if it was a warranty issue. I sent the result of the test back and never heard from your staff. (One reason I quit dealing with Horizon). I like your product but would like to see a bit more customer help.”
“Je suis déçu après la commande d'un Eurofighter 90mm freewing la finition des ailes sont mal faites granulés du polystyrène bien trop apparent j'ai refait une peinture”
“An item was missing from my order. A ticket was raised and the agent said a replacement would be sent. However, the item wasn't sent for many days and I had to follow up and wait several additional days. I am happy with the product and I understand that mistakes happen, but I think the issue could have been handled better.”
