“Your products are second to none. However, I have had times over the past years where your customer service is more than likely to argue and not help when you have an issue with a new plane. Leaves a bad taste in my mouth.”
“No glue in the box. Had a cap for it but no glue. No wire for pulling the wires through the fuselage. Every video and material I've read shows a bottle of glue and a wire for fishing the wires through the fuselage. Other than this I have no complaints. This is the first freewing I've purchased. I have 3 flex Innovations planes but I'm testing the waters on a different, less expensive, brand. We'll see if motion rc is who I'll be dealing with.”
“Usually very prompt and service is great. I placed an order on 3/25. It appears to be lost, but no help from Motion. They insist it will come someday.”
“I scored a five because a lot of the freewing parts are out of stock and it takes a long time to get them back in stock like the F-16 arttic camo that I need a fuselage for and also because the maiden was unsuccessful this is the high performance model and it couldn’t push it self to fly disappointing.”
“The Nexa PA-18 Piper Super Cub model I bought from you guys has poor details in the instruction manual. Even as an ARF,I am having to figure out the proper installation of a lot of the parts! The electric motor didn't come with any installation instructions and there is no room to install the prop,and the spinner is too small for the prop.I need better detailed information!”
“Rc airplanes :with no discount program the Initial barrier to entry Cost of new release jets is very hard barrier to entry and inconsistent landing gear quality. (tower hobby 15%off per month on single purchase for $10/year is perfect) Most of us much rather support motion Rc than other online suppliers. Send us a coupon when we buy a plane 🤷🏻.Your parts supply is usually very good but only after a model is around for a while. initial part availability makes folks pass. Eflight does a better job overall with quality control but, motion has a better variety of jets and planes . Quality is getting better on new releases. Motion could do better with landing gear on existing models or lower the price for a $500 plus ex:(f18 90)plane having poor landing gear design .”
