Motorpoint Reviews

"Would not recommend motorpiont. Sold me a car with a bodge repair on the bodywork, even though I was told the car had no bodywork repairs. You can see from the photo the bad colour match. Arthur Daley would be proud."

"Got sold a car with a massive chunk of the front tyre missing (husband estimate 6mm). Realised the wkend after and contacted them sending pictures.\r\n\r\nI'm currently arguing with them as I understandably want it changed for another Michelin tyre to match rest of the car.\r\n\r\nA nearby garage, when asked, said it would definitely an Advisory at an MOT assessment.\r\n\r\n(If you google wheel with sidewall damage you will see warnings about the wheel being more likely to blow out with damage to it.)\r\n\r\nFor an over 13k purchase I really don\u2019t think this is an acceptable standard.\r\n\r\nApparently, according to Motorpoint, being sold a car, which in my eyes is \"not fit for purpose\" as I potentially need to spend \u00a3150 on a new tyre, is apparently acceptable in their eyes!!\r\n\r\nMotorpoint have said I need to take the car to one of their approved garages to be inspected and for them to send a report before reverting back to me with a decision.\r\nIve also been told that apparently I can't return the car for a refund, if the tyre is confirmed as Advisory only. They have said if Advisory they wont replace it!!\r\n\r\nTrust me. If this is not resolved to my satisfaction, I will be arguing the toss and trying the ADR (Alternative Dispute Resolution) (They are not affiliated with the Motor Ombudsmen). In my communication with the ADR I will be stating that Motorpoint are \u201cnot treating customers fairly\u201d and \u201cputting too many barriers in place\u201d \u2013 which are key phrases for the FCA which they are regulated by. The potential fee for them to defend this will be in excess of the cost of the tyre!! \r\n\r\nIf I do have to escalate matters to the ADR, then at this point I will also add additional costs for consequential loss incurred, stress and inconvenience. \r\n\r\nIn addition, as I purchased on Credit Card x2 believe I can also launch Section 75s.\r\n\r\nAll the above, in their staffing costs alone to respond, I suspect would be grossly more than \u00a3150, which is what the tyre I want is to cost!!\r\n\r\nA woman scored is definitely a dangerous thing!! \r\n\r\nSo, finally, on that note, I am also currently opening accounts with every platform I can think of (Twitter, Insta etc) to say what happened and how treated asking all my contacts to share.\r\n\r\nI REALLY EXPECTED MORE MOTORPOINT. THE FIRST PURCHASE FROM THEM, MANY YEARS AGO WENT SO WELL TOO!!\r\n\r\nI did warn Motorpoint that I have personally dealt with the FCA and various Ombudsmen before and always won my case. I had hoped that this would make them see sense and offer recompense, its been two days and Im still waiting on a response."

"hockingly poor. sold us a car that does not not centre steering properly and feels unsafe to drive.\r\n\r\nadvised to take car to halfords to get tracking done (on advice of customer care); issue still exists. took it to another garage I know well and trust who found additional issues.\r\n\r\nwent on site to swap to another vehicle, told short staffed (not my problem) and unable to do this today, despite this being the last day of the 7 day motorpoint changeover guarantee and the other replacement car having been reserved for almost a week.\r\n\r\nlets see if they honour it next week when I go to collect a replacement car via a booked appointment which is hopefully in a better condition than this one.\r\n\r\nonce motorpoint have your money, expect poor customer service.\r\n\r\ncurrent list of issues\r\n\r\n* sold as having service history in the handover pack, handover pack contains no service history. turns out its digital, and speaking to merc it had no service in the past 3 years (other than the one motorpoint carried out). real service history attached.\r\n* car steering does not centre after turning corner, it wants to continue veering left, or continue veering right. dangerous to drive.\r\n* the service that motorpoint did carry out did not fully top up the engine fluids\r\n\r\nthe checks that are carried out by motorpoint do not seem adequate in my opinion, for example -\r\n\r\n* the car has a worn engine belt that has a crack and is perishing and needs replaced\r\n* the car has an error message for start\/stop that is intermittent when turning the car off\r\n* the ball joint on the suspension LH side has play\r\n* the stalk for the washer sticks on and does not spring back to the off position\r\n* some cracks in the centre of the tyre tread\r\n* exhaust has a hole starting to form (upper area)\r\n* fault conditions stored in the ECU\r\n\r\nwhile i was at the front desk another unhappy customer came up demanding a refund of his deposit."

"hockingly poor. sold us a car that does not not centre steering properly and feels unsafe to drive.\r\n\r\nadvised to take car to halfords to get tracking done (on advice of customer care); issue still exists. took it to another garage I know well and trust who found additional issues.\r\n\r\nwent on site to swap to another vehicle, told short staffed (not my problem) and unable to do this today, despite this being the last day of the 7 day motorpoint changeover guarantee and the other replacement car having been reserved for almost a week.\r\n\r\nlets see if they honour it next week when I go to collect a replacement car via a booked appointment which is hopefully in a better condition than this one.\r\n\r\nonce motorpoint have your money, expect poor customer service.\r\n\r\ncurrent list of issues\r\n\r\n* sold as having service history in the handover pack, handover pack contains no service history. turns out its digital, and speaking to merc it had no service in the past 3 years (other than the one motorpoint carried out). real service history attached.\r\n* car steering does not centre after turning corner, it wants to continue veering left, or continue veering right. dangerous to drive.\r\n* the service that motorpoint did carry out did not fully top up the engine fluids\r\n\r\nthe checks that are carried out by motorpoint do not seem adequate in my opinion, for example -\r\n\r\n* the car has a worn engine belt that has a crack and is perishing and needs replaced\r\n* the car has an error message for start\/stop that is intermittent when turning the car off\r\n* the ball joint on the suspension LH side has play\r\n* the stalk for the washer sticks on and does not spring back to the off position\r\n* some cracks in the centre of the tyre tread\r\n* exhaust has a hole starting to form (upper area)\r\n* fault conditions stored in the ECU\r\n\r\nwhile i was at the front desk another unhappy customer came up demanding a refund of his deposit."

"hockingly poor. sold us a car that does not not centre steering properly and feels unsafe to drive.\r\n\r\nadvised to take car to halfords to get tracking done (on advice of customer care); issue still exists. took it to another garage I know well and trust who found additional issues.\r\n\r\nwent on site to swap to another vehicle, told short staffed (not my problem) and unable to do this today, despite this being the last day of the 7 day motorpoint changeover guarantee and the other replacement car having been reserved for almost a week.\r\n\r\nlets see if they honour it next week when I go to collect a replacement car via a booked appointment which is hopefully in a better condition than this one.\r\n\r\nonce motorpoint have your money, expect poor customer service.\r\n\r\ncurrent list of issues\r\n\r\n* sold as having service history in the handover pack, handover pack contains no service history. turns out its digital, and speaking to merc it had no service in the past 3 years (other than the one motorpoint carried out). real service history attached.\r\n* car steering does not centre after turning corner, it wants to continue veering left, or continue veering right. dangerous to drive.\r\n* the service that motorpoint did carry out did not fully top up the engine fluids\r\n\r\nthe checks that are carried out by motorpoint do not seem adequate in my opinion, for example -\r\n\r\n* the car has a worn engine belt that has a crack and is perishing and needs replaced\r\n* the car has an error message for start\/stop that is intermittent when turning the car off\r\n* the ball joint on the suspension LH side has play\r\n* the stalk for the washer sticks on and does not spring back to the off position\r\n* some cracks in the centre of the tyre tread\r\n* exhaust has a hole starting to form (upper area)\r\n* fault conditions stored in the ECU\r\n\r\nwhile i was at the front desk another unhappy customer came up demanding a refund of his deposit."

"hockingly poor. sold us a car that does not not centre steering properly and feels unsafe to drive.\r\n\r\nadvised to take car to halfords to get tracking done (on advice of customer care); issue still exists. took it to another garage I know well and trust who found additional issues.\r\n\r\nwent on site to swap to another vehicle, told short staffed (not my problem) and unable to do this today, despite this being the last day of the 7 day motorpoint changeover guarantee and the other replacement car having been reserved for almost a week.\r\n\r\nlets see if they honour it next week when I go to collect a replacement car via a booked appointment which is hopefully in a better condition than this one.\r\n\r\nonce motorpoint have your money, expect poor customer service.\r\n\r\ncurrent list of issues\r\n\r\n* sold as having service history in the handover pack, handover pack contains no service history. turns out its digital, and speaking to merc it had no service in the past 3 years (other than the one motorpoint carried out). real service history attached.\r\n* car steering does not centre after turning corner, it wants to continue veering left, or continue veering right. dangerous to drive.\r\n* the service that motorpoint did carry out did not fully top up the engine fluids\r\n\r\nthe checks that are carried out by motorpoint do not seem adequate in my opinion, for example -\r\n\r\n* the car has a worn engine belt that has a crack and is perishing and needs replaced\r\n* the car has an error message for start\/stop that is intermittent when turning the car off\r\n* the ball joint on the suspension LH side has play\r\n* the stalk for the washer sticks on and does not spring back to the off position\r\n* some cracks in the centre of the tyre tread\r\n* exhaust has a hole starting to form (upper area)\r\n* fault conditions stored in the ECU\r\n\r\nwhile i was at the front desk another unhappy customer came up demanding a refund of his deposit."

"hockingly poor. sold us a car that does not not centre steering properly and feels unsafe to drive.\r\n\r\nadvised to take car to halfords to get tracking done (on advice of customer care); issue still exists. took it to another garage I know well and trust who found additional issues.\r\n\r\nwent on site to swap to another vehicle, told short staffed (not my problem) and unable to do this today, despite this being the last day of the 7 day motorpoint changeover guarantee and the other replacement car having been reserved for almost a week.\r\n\r\nlets see if they honour it next week when I go to collect a replacement car via a booked appointment which is hopefully in a better condition than this one.\r\n\r\nonce motorpoint have your money, expect poor customer service.\r\n\r\ncurrent list of issues\r\n\r\n* sold as having service history in the handover pack, handover pack contains no service history. turns out its digital, and speaking to merc it had no service in the past 3 years (other than the one motorpoint carried out). real service history attached.\r\n* car steering does not centre after turning corner, it wants to continue veering left, or continue veering right. dangerous to drive.\r\n* the service that motorpoint did carry out did not fully top up the engine fluids\r\n\r\nthe checks that are carried out by motorpoint do not seem adequate in my opinion, for example -\r\n\r\n* the car has a worn engine belt that has a crack and is perishing and needs replaced\r\n* the car has an error message for start\/stop that is intermittent when turning the car off\r\n* the ball joint on the suspension LH side has play\r\n* the stalk for the washer sticks on and does not spring back to the off position\r\n* some cracks in the centre of the tyre tread\r\n* exhaust has a hole starting to form (upper area)\r\n* fault conditions stored in the ECU\r\n\r\nwhile i was at the front desk another unhappy customer came up demanding a refund of his deposit."