Mr Clutch Reviews

"I drove my car to Mr clutch Kingston for a new clutch at the quoted cost of \u00a3320. The next day I receive a call stating my car needs a new gear box, thermostat etc with a cost of \u00a31492. My car has always been serviced, low mileage etc so how did my car go from needing a new clutch to all of these things. I asked for my car back and was told it's completely undriveable. I used a recovery truck to pick up my car and yes in 24 hours my car is a completely undriveable wreck. How did this happen? What did they do? I drove my car there, the gearbox was fine.\r\nI feel conned and exploited and can't help but wonder if I'd be male would this have happened. So I've paid Mr Clutch for the pleasure of putting my car back so I can take it home as an undrivable car and a recovery vehicle and I'm left with no car. I wish I'd never gone near them. AVOID"

"Tried to rip my elderly mother off. Told her it needed new brakes discs, windscreen wiper does not clear the windscreen, so they failed the mot.. Went elsewhere no flew through the mot no advisory.. DON'T NOT GO THERE IF YOU HAVE NO MOTOR EXPERIENCE... THEY WILL TRY TO PULL YOUR PANTS DOWN.... "

"Absolutely awful, first up quoted me \u00a397, then I didn\u2019t hear anything for a week. Suddenly the bill went up to \u00a3600 and when I asked why i was given the response \u201cjust because that\u2019s what it cost\u201d have been ignored for days on end and have now been without my van for a month because of these rip off merchants. Avoid at all costs!\r\nJust an update to the above, I went to get access to my van to get some essential\r\nTools and was not allowed access and given no reason by the half witted receptionist, after wasting 45 minutes of my time,, the manager (who is the only one who has any sense of customer service) spoke calmly and sensibly and attempted to sort the matter. When I left I thought they were going to carry out the work and the manager told me I would have my van by Monday and that my ECU unit would be sent off for appraisal. I also received an email from, the area manager who bribed me to take this review down (imagine how many people have opted for this and imagine how many reviews there should be for this shocking company) she offered no apology and was quite frankly rude. I replied that I would pay for the work if it was done and would keep the review on line only to be texted by the manager, saying that he had been told that he now couldn\u2019t work on my van. My Van was sent to this \u201cgarage\u201d on 2nd Nov, it is now 30th November and I have incurred massive costs and stress due to using these cowboys. Please do not make the mistake I did, the company are the worst I have ever dealt with! Just another update Mr Clutch have tried every trick in the book to get me to remove this review, they have said it contains personal information, accused me of lying and made an \u201cinformation request\u201d despite already knowing the information in order to suspend the review. They plainly know how to exploit this system and they would only do that by consistently getting less than favourable reviews taken down. Do not trust the overall rating as it is plainly manipulated by this company, it\u2019s a shame they don\u2019t put as much effort into fixing my van (which is still not sorted as of 5\/12\/17) as they plainly do on giving false representation on-line!\r\nAn extra update, probably because I wouldn\u2019t remove my review, these total idiots have removed my ECU unit with an ANGLE GRINDER!!!! The reputable garage that I did take the van to are absolutely gob smacked at the incompetence of this terrible terrible garage! Please please don\u2019t make the mistake that I did they are not only incompetent but dangerous! Just for clarity this is the Chelmsford Branch in Rainsford Road, the company have now threatened me again in order to get this review taken down, I won\u2019t be backing down but they have tried 4 times with different methods now so imagine how many people have backed down in the face of these bullying tactics! Also not one word of apology so this is plainly commonplace with this company, I reiterate AVOID AVOID AVOID"