Sebastian
Mr Clutch refused to resolve issue introduced during their Clutch Replacement even though I had a warranty and attended inspections as per their schedule. Use Kwik Fit, Halfords or a local garage as you won't be making any savings with Mr Clutch - it is just not worth it. I had a clutch replaced in my Mazda and afterwards attended only a single inspection as the car was barely driven. After about 4 - 5 months since the repair I have noticed oil leaks on my driveway - it was impossible to see immediately after repair as the leak was slow but only became obvious after a period of time. I took the car to Mr Clutch on Saturday and was told that the oil seal is leaking but they won't be fixing it as it has been too long since the repair. They were to provide me with pricing on Monday. Noone called me on Monday and Tuesday so on Wednesday I took my car to an independent local garage. They have look at it and told me that the oil seal is damaged and the damage must have been introduced during clutch replacement. I called Mr Clutch and told them what the other garage told me. I have also argued that I have got their 2 year warranty and the car was barely driven as the mileage has shown. They have refused to fix it. In the end had it fixed in that local independent garage and it was confirmed to me on job completion that the damage was physical not wear and tear and that it must have been introduced during clutch replacement. I also was given the old oil seal. I have complained to Mr Clutch telling them that the part costed only 20 pounds and that they could have repaired it at no cost to themselves offerring variety of solutions. Unfortunately their regional manager refused to address the issue so please listen to my advise and avoid this company even if it costs you slightly more initially you will be better of fixing your car elsewhere. Also, have a look on variety of review sites as some of them have really bad reviews of this company and some really good ones. I believe this is due to negative posts beng removed as I saw this happening.
6 years ago
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Mr Clutch has a 4.7 average rating from 2,634 reviews

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