“Mr Price Bluff Towers, the staff need proper training and manners check.
Rude, arrogant and no customer services whatsoever.
Bring in happy people who want to do, please do a spot check. Pretend to be a customer if needed.”
“Got at mr price sport at greenstone mall 30 minutes before they close on the ladies side there was a lady who was packing am sure getting ready to close wanted so many things there was a gym bag i wanted firstly i greeted her she couldn’t even look at me i then asked if they had the particular bag she just pointed the other side i then came back where she was to choose tights i will never forget how she screamed calling her colleagues telling them that she won’t finish because am in her section that was very bad you could see in her face that she is not happy I don’t know if thus what they do to their costumers and then her colleagues laughed so i was afraid to look for what i wanted i then moved to check for runners there was 2 ladies who were mopping the attitude is bad believe me i asked them if they wanted me there or not because of the way they were behaving not only me but to other customers who were there also so it happened they closed the door while i was paying door was closed no one was at the door when i was going out there was a lady i think from head office she saw and asked them why was there no one by the door i wanted to talk to her and tell her my experience in that shop thus when the staff started running around it was bad experience .”
“Most horrific experience someone spent R9800.00 in store on my account and I now have to prove that it was not me. Affidavit at the police station etc. When I asked the person who assisted me to send me the list of transactions and where they were done, I was told it is not their responsibility. So, i am very confused how on earth can I access Mr Price to see where this purchase was made.
The easy answer for me i will not pay the monies because i did not make the purchases.”
“I am very outraged very angry with Mr price. I have been a very loyal customer. I have never missed a payment on my account. Recently I there has been fraudulent purchases on my account amounting to about R5000.00. I went the Mr Price in Atterbury to report the matter and I was told I must go to the police station and write an affidavit which I did and brought it back to the store as they advised along with my Mr Price statements from June 2023 to date. I indicated/highlighted the fraudulent transactions on the statements and all these documents where sent to their fraud department. I also sent the same copies myself to ensure they look into the matter and get answers this was on 22 May 2024. Today 24 May 2024 they sent me a text message saying my query has been rejected according to Mr Price Teams and Conditions and no further explanation or a call to explain. When I enquired in the store the lady who assisted me picked up a second card which I did not apply for and they say they are unable to see when it was activated and which branch it was issued from and to reject my without proper answers is not right it is unfair on me as a customer. My privacy has been violated and Mr Price can not give me proper answers. Mr Price I am taking this further you have control of my personal details and have issued someone and given them access to my account for abuse. I cannot even get information where or which store the fraudulent items were bought. As far as the text I received there was no investigation done and you simply telling me to read your Teams and Conditions. Just wondering how many more people are victims of your uncaring or concern to protect your customer. I would appreciate a call, report refering to my concerns in the email I sent regarding this matter.
Thank you”
“I was at Mr price Salam center to make purchase for my daughter and they refused me to get in the fitting room with her I mean she is only 5 years how can a five years old get in the fitting room all by her self she needs assistance the lady only look at her because she has a big body and she assumed she is big I always buy at fleurdal mall and they always allow me in the fitting room with her I will never buy at sanlam center again staff there is not frendly and this is not for the first time I get this type of treatment I am not happy at all”
“The delivery courrier refused to deliver my parcel whereas the delivery was due on 16/ 5/ 2024. According to him the delivery address is different from what I was indicated. However it is less than 3km away”
“I'm very disappointed with security service at Mr price middelburg mall I was made to feel like a thief at the store I don't think I will ever visit this store again. I shop at foschini and truworths but this store is terrible they made me feel like a thief because the slip was in my bag and this purchase was done on my credit card also I produce the slip but the store security person is terrible my family,friends and I won't visit this store again this is really pathetic and terrible service and a bad reputation for this store this is the second time this happened at this store its ridiculous”
“Mr Price Hlahasti Mall
I've never experienced such poor customer service, went there to do a lay-by for my daughter and had to wait more the 20 minutes to be assisted. Only to find out that the system is offline imagine. Okay I ended up fighting to get assistance and left. Today I got bck to take out the lay-by, guess what I had to wait and fight to get my lay-by because of the system is on and off. Will never go back to that store.”
“Mr Price Atlantis
This is one off the Worst branches , the dirt were literally laying in front off the cash registry , and the shop were full of customers , the so called manager were busy eating his fish and chips at the front. I was collecting a online order the system went offline the cashier called the Manager but he just ignored he I even called I'm no response. I had to throw my toys out of the cot before he came and help
Every single person in Atlantis is complaining about this shop or how it is managed but they do it on Facebook
I really wish that this store can get some attention. I don't even wanna talk about the fitting rooms.
I hope someone sees this and come do beter. And were is the Mr Price bags ??? You must pay for a jeppie bag now I have never ever seen this in other branches
What is going on?
Do better please you are worthless you are failing”
“I went to Mrp Greenstone mall to purchase a phone for my son, we waited for about 10 minutes in the queue and when we finally got attended by the cashier, she said the phone is not available because they locked where they kept the phones, and she called another guy to confirm. I am not happy because there should a sign to alert customers that phones are sold at certain times because of security reasons, now the guy who had the keys offered to give me a phone on display or I must come tomorrow, all this happened at around 17:32 pm and the store closes at 18:00 pm. I decided to go to Edgar’s and was served with a smile and got better service. Mrp Greenstone, the customers service is bad and this is not the first time I have a bad experience.”
“i am not happy with their unprinted plastics that they give out. went to Prominade store in mitchells plain service was great but am not happy with their red unprinted plastic it's really not professional. all they advised was that they ran out of the normal Mr price plastics we know.”
“I am so disappointed with their customer service. I was by the teller to purchase some items. I have never been so embarassed before. I was going to buy on account. I gave her my card she proceeded to ask for my ID for no reason, I gave it to her anyways. She starts insinuating that my account is fraudulent and asking why is my balance zero. I explained why. She proceeded to call Jessica who I assume is her line manager. Jessica was so unkind to me, she didn't even great and how how she can assist. She immediately takes the word of the cashier and they both start talking loudly infont of other customers that my account is fraudulent and how long have I had it. Jessica instructed the cashier, I think her name is Ntombikayise, that she must report my card to customer service. Another staff member came and also joined in. All this happens infront of other customers, I was so embarrassed, they all accused me of fraud. And Jessica didn't even want to hear me explain.
My Mr price account is fully paid that is why my balance is zero. And that is no reason to be judged as committing fraud. Those are serious allegations that they made, not to mention the embarrassment. This happed today 19/04/2024 at Mr Price pier 14, Gqeberha.
I want something done about this or I will have to speak to my attorneys.”
“I have been with mr price since 2020 and i haven't missed a payment and now when i try to cancel my insurance they give me an email where nobody responds and on top of that you call they put you on a long queue of 15 minutes with no response, i have been a good customer to you guys and this is the thanks i get?? I don't know how many times i called and asked to be called back but nothing i hav a right to CANCEL orr CONTINUE with your packages as you are responsible to give me back whats mine. POOR SERVICE WHEN IT COMES TO INSURANCES”
“Customer service/Closing hours. I went to Seshego circle Mrp on Tuesday 16th April. Arrived 17:50 and was told they busy cleaning so they can't assist . Technically they closed.i checked their trading hours and was surprised when it says 18:00. I am very disappointed because I wanted to buy shoes for my graduation the following day.”
“I'm so disappointed with Mr price, I ordered and was told my order will arrive on the 11th and it's the 15th today still haven't received anything, no communication from the company. I'm so angry”
“I went to Mr Price Church for an exchange so I got to the door and had to give the security lady my item.
I got to her and greeted her she didn't even acknowledge my greeting she was talking to an employee with total disregard for me as a customer,that alone put me off and even the Mr Price employee didn't acknowledge me. This behaviour was so unsettling”
