“I don't know how many times I've had to delete and re-download the App because of how slow it is. I have now been trying to check out my items for the past 2 weeks with no luck, app just says "error" 🙄 really frustrating app if you ask me.”
“The worse online app ever, plus their customer line never works! They once gave me the wrong order I just didn't even have the energy to call and exchange! Shopping online with the Mr Price App is such a NIGHTMARE”
“It's better to buy at the Store than on Mr Price Online.
The delivery is taking too long as if it's an import.
The customer care line 0800212535 is always not available to assist with Queries .
The delivery updates are very poor, it's not a good experience at all.”
“Mr price has the utmost disgusting fvckn service ever!
No proper staff and no proper communication in their fvckn department!
I spoke to a BONGEKA in customer service this morning about a services which I have been trying to cancel for months and all she did was send an email and ended the chat! The shittiest most disgusting, unprofessional service you can ever get!”
“My order has been shipped for over 2 weeks and I have no tracking number or communication from the couriers. I have contacted mrp helpline for 5 days already and they just keep saying they escalated the query. For someone that works in customer service, their agents are poorly trained and at this point I feel like they are lying to me. Some just give and answer and leave the chat without me getting a chance to ask a question. I am deeply disappointed. I have never struggled so much with Mrp”
“Poor customer service I just opened an account recently and they have included some insurance on my account without my concern. When I call the Mrp insurance department they keep on putting me on hold after explaining everything to them as if they are transferring me to their agents.
I want to Close these account and I am not encouraging anyone to open account at MRP.”
“They are a scam, I purchased online on the 23rd of October and today is the 8 of November still, I heavent received my parcel and they are not helpful or saying anything about it....their online purchasing should be banned.”
“I've been contacting mrp for a over a month and I still haven't received my order
No one responds to my emails, when I call, your'll just say in transit
Where is my order?
Mrp customer care is absolutely pathetic. I've been trying to find out about this order for exactly a month now, no one can give me proper feedback.
I asked for a refund and received no communication whatsoever !!!
Your'll didn't deliver my order so your'll clearly just stole my money!!!”
“Placed an order almost 10 days ago! Have not received my order! Keep on following up however no one seems to be able to assist me. Waste of time calling because these darn consultants place you on hold for 15 minutes!! This service is so pathetic!”
“If you want to get scammed then this is the store for you.
Haven't received my online order and their consultants have been unable to assist me in getting my order or my refund.”
“I'm so disappointed with Mr price, I ordered and was told my order will arrive on the 11th and it's the 15th today still haven't received anything, no communication from the company. I'm so angry”
“Mr price is the most poes bad company ever its 1week later and I'm still waiting on my delivery, the is now change on this delivery on there app I will never ever make use off this shitwole company
A 1 star you don't even deserve”
“Customer service, I got robbed in MrPrice Boulders and there failed to help me there just said sorry we don't have cameras and there can't help me, the regional manager said there don't have cameras cause Boulders is not high crime rated area , so my phone is gone and I'm getting from them is sorry”
“I ordered clothes from Mr Price on the 14th of December 2023 and it’s the 2nd of January 2024 & I still haven’t received them.
I call,email and dm them they always lie to me saying my stuff will be delivered shortly or they’ll call me back. Mr price is a scam”
“Extremely poor customer service. I ordered online on the 6th of December, by the 13th they sent a delivered message yet I received nothing. I called them and they said the warehouse will call me back. The warehouse called and admitted that it was scanned wrong. They then sent an email stating that the delivery will happen the next day. Then I received a email to track that showed delivered, but I didn't received my parcel. I called back two days later and was given a reference number to call if nothing was delivered by the 19th. I must keep calling. I called again and the agent could not confirm anything. No communication attempts were made. No solutions not even an email. Not even any suggestions. It's Christmas in a few days. Mr Price this is unacceptable and to think I trusted that this company. Never again.”
“I bought shoes in Mr Price Kempton park.I’ve won the shoes to the event and again lastweek ,only to realise the shoes are making a certain sound which is not comfortable at all.I was back home and returned the shoes as damaged to my shock I didn’t get a good response.The store manager at Mayfield square was very rude and didn’t serve me right.what must happen now?”
“Im so disapointed with the service i ordered on the 26october 2023 i still havent received my order but the money is out of my account...no communication or anything i didnt even receive email or sms with regards to my order ....i dont know what to do anymore as the estimated delivery date was on 4november2023”
