“I would like to give a review of my experience.I report my lost phone 3weeks ago,I can't remember the lady's name but she never come back to me....Last week i phone again and a guy named Bryan Watkins I speak to him he ask me questions and i didn't have all the info he ask me on me but he really go out of his way to assist me he even give me his email address that i can send all the info for him.im so happy with his service that is a true Customer care Assistant i got from him not even a week i got my new phone and im happy with it.I would like to thank you Bryan Watkins and always keep it up 100%.we need people like you Bryan Watkins to give service for us as customers.”
“I am still waiting after more than 2 weeks for my delivery. Nobody can tell me exactly where it is. Website says expected delivery on 9 Oct. It is now the 15th.”
“Mr Price is a scam!, they will trick you in joining the insurance which is expensive and when you want yo cancel they will not even respond to your calls and emails. Im a broke student who was scammed in signing for insurance, ive been trying to cancel for months now but still no response and now im swimming in debts.”
“If I could I would rate Mr Price Vosloorus a 0 star because of its absolutely horrible customer service that the staff offers to us customers. I bought a skirt at Mr Price in East Rand Mall yesterday and I didnt get a chance to fit the skirt in store so when I got home to fit my size I noticed that it wasnt sitting right, the next day (Today 03/10 /24) I went to my nearest Mr Price branch which is the one in Vosloorus to exchange as online showed that they had plenty of stock available. When I arrived I gave the lady at the door my exchange item and then i roamed the store for about 10 mins, I couldnt locate what I was looking for so I then approached a lady standing by the fitting room (her name is Samo) for assistance. I showed her the item online and she straight up told me that this item was not available in their store in black its only available in grey. I corrected her by showing her that online was showing that the item was in the store and that they had plenty of stock available. She roamed around the store for a bit before calling for assistance from her coworker to locate the item, (Athi the assistant manager) told me that if I can't find the item on the sales floor it means that it's still in boxes not displayed as yet. I should rather order online I told her that I can't do that because firstly I'm here to exchange and it's not my problem that they haven't displayed the item when it showing online because I needed it. Another coworker intervened (Joyce) saying that they had received a lot of stock that is still in boxes and if I don't mind she would take me to where the boxes were in the back so I can understand that they still have to sort out the stock and scan it into the system I told that co-worker that's still that's not my problem I'm just here to exchange. (Joyce) asked me to follow her to the back and she showed me the plenty of boxes that they still have to sort out through that's still didn't phase me I still stuck to what I wanted. (Athi the assistant manager) finally offered a solution by asking me to go on the Mr price website and get this code for them so they can locate the skirt for me. I waited another 10 minutes for them to sort out their boxes and they finally found the skirt for me. (Athi the assistant manager) drop the skirt in my hands with an attitude and walked off”
“I ordered online on the 10 September 2024 it is now 1 October 2024, I still have not received my order. All Mr price says is they will expidite my order. They don't say when I will get my order. There is no communication from them. I have to keep calling to find out. Bad service. Never buying from them again.”
“I purchased online order on 20 August 2024, order number: 202720144023 up till today I haven't received anything.
I've sent several (10+) mails and every time it is the same response, it will be followed up, but they never get back to me. I was at the local store where it should've been delivered, it's been delivered to a store 60 km from where I am situated. The waybill stated my local store, but it was delivered to different store. At the store they told me weekly, next week, but next week never comes. I phone the 0800... complain number, they kept me on hold for almost 60 minutes and then just hang up. I request that the order be cancelled, and I be refunded, they cannot do that???? This is terrible experience and after service is not there, only thing I can say is never ever do a purchase online. Ridiculous, unacceptable!!!!!”
“I'm am very disappointed that app we download doesnt have nice clothes and all clothes are expensive why is that? Ok the other day I decided to check mr price online via Google I got items that were beautiful and affordable when I tried to checkout using my mr price account it says I have a negative balance meanwhile my credit it's visible on the app I downloaded like what the hell is that. Itis not reliable at all .why can't we access all cheap priced to go on app coz via Google my card its not working has been 3days now I tried calling customer care still I don't get the respond I want tried whatsapp selfhelp nothing. I am really disappointed my last option is going to the store just to ask coz they are also so so rude.”
“I purchased my order on the 2 months ago haven't received anything yet nor my status order was supposed to receive it on the 5th of September but I haven't I tried calling the customer service and also the whatsapp chat but no answer”
“I placed my order on the 30th August and status said shipped on the same day and delivery date 9th September. To date I still don't know where my order is your customer care nor city courier can't give me a valid answer. I am even tired calling. Yesterday I was told they will send the email when my order arrives at east gate mall,when only God knows...I will never order online again..”
“Terrible service that we experience with the delivery off our order purchase from Mr Price Home Menlyn Mall, they are using City Logistics.. Phoned many times no answer when we phoned the on website a lady sarcastically tell us to wait... Week and a half later... no positive outcome and NO feedback of furniture.. HELP we cant wait for the order... we want to go away for the long weekend.....Order no 202720146330”
“I am extremely frustrated with the service I’ve received. I placed an order on September 1, 2024, and I am still waiting for my items. The lack of communication and follow-up from your company is unacceptable. Each time I contact customer service, I get a different story about the status of my order. This kind of disorganization and poor customer service is completely unprofessional. I am fed up with the inconsistencies and lack of accountability. I will not be purchasing from Mr Price again and will make sure to share my experience with others.”
“My item was shipped on the 2 September already. To date I have not received any correspondence regarding my item being delivered in store. I called the centre and was told there’s a slight delay. It’s the 15th today and I’m still waiting for my order.”
“Excellent friendly staff in Castleisland store, Patryck helped me with a product. He was approachable & knew about the product I was looking for. Martina on the checkout pleasant & professional. Best Mr price in Kerry.”
“MRP online shopping is the pits!!! I ordered on the 1st of this month and received an email confirming the purchase and that it will arrive before or on the 9th but it did not arrive and there's no update whatsoever.
WhatsApp-ed "customer care" and did not receive any assistance instead the consultant closed the chat as soon as I stated I want to cancel the order if it does not arrive by tomorrow and she had the audacity to tell me to contact them on Saturday.”
“I'm still waiting, customer service is trash, they help you with absolutely NOTHING at all. If I could I'd give them 0 stars, I'm wondering when I'll receive my parcel because now it all seems like a scam, I regret ordering online and I'll never do it again. I suggest you don't too and in my opinion there should be no online shopping for mrp at all!! I am fuming!!”
“I went to Mr price Mams Mall on 9 September 2024 and not be able to help me with my docket on account history and I'm a account customer,a lady that helped me she said I must called customer care for myself,she will not be able to help,I did to call customer care for myself to find the docket number and again she refuses to help me to credited my shoes back to my account.she gave me excuses and she was rude.”
“I have an account with a few products that I wanted to cancel. The cancellation process is very unpleasant. You get taken from department to department, and wait on the line for 30 minutes between each department.
If you're considering opening an account, be sure, because cancelling anything later is almost impossible.
It's almost as if they want you to wait so long that you give up and end up not cancelling.
If i could, I'd 0-star it.”
