“I am extremely dissatisfied with the service I have received from Mr Price (MrP) following a fraudulent transaction on my account.
In December, my account was used fraudulently for in-store purchases amounting to approximately R11,000. What is most concerning is that, despite MrP’s usual practice of requesting proof of identity for in-store purchases, this was clearly not followed in this instance. As a result, the fraudster was able to make multiple purchases without any identity verification.
I only became aware of the fraud when I visited a store to make a purchase and was informed of the outstanding amount. I immediately followed the required process by opening a case at the nearest SAPS station and reporting the matter in store. I submitted all requested documentation and was assured that the MrP Fraud Department would contact me within 48 hours after receipt of my documents.
It has now been almost two months, and I have received no communication whatsoever from MrP. I am the one constantly making follow-ups, with no feedback, progress updates, or resolution. This lack of communication and urgency has been frustrating and disappointing, especially given the seriousness of fraud.
At this point, I am simply waiting for the matter to be resolved so that I can settle any legitimate outstanding balance and end my relationship with MrP. This experience has highlighted significant gaps in both in-store controls and customer support processes.”
“I had an account with Mr Price. When making a payment in Clearwatermall, I was given a sim card with no explanation and joked about it being an inventive. Still no explanation. I paid to close off the account last year early November 2025, confirmed in-store if it was okay because the balance was zero. They couldn't get through to their customer care. Next day went Randridge mall and got the same confirmation that the account is on zero and it was fine. This year 2026, I got an email that the account is in arrears. Apparently that sim card was a contract number. I'm trying to get this written off as I was never advised that. I would never have accepted it. They are giving me a run around. I took it coz I assumed it was prepaid as they used to do that previously. Give all the information to everyone and they will decide on their own. You can't decide for a customer.”
“I ordered clothes and the initial delivery date was the 7th January and now it has changed to the 20 January 2026 everything was dispatched on the 30 December same day as I place the order what madness is this I have never seen an order that takes more than 29 days to be delivered. This is not write even there turn around times says 4 to 7 working days why can’t they honor and deliver there promises to clients I am so disappointed.”
“The cashier at mrp baby in Eastgate was so rude. When I told her that she was rude, she was defensive and when I told around she said: how shame and rolled her eyes (without realizing I was looking at her). Worst service I ever had. Will not return to the store again.”
“Vanmiddag 31 Des 2025 het ek met die instap by Mr Price Sport Lichtenburg gevoel my voet brand en met die optel dadelik lang yster pennetjie uit my skoen en voet getrek.Ek het dit heeltemal plat in my voet in getrap. Die soort duimspuiker waarmee hul tags ens aan klere mee vassit. Dit was net bloed op vloer en my skoen. Na ek eers personeel wat by toonbank staan bewus gemaak het dat daar iets op hul vloer gele het waarin ek getrap het, het hul vir my n stoel gebring om op te sit en wipes dat ek my voet kon skoonmaak en my skoen. Voel werklik ongelukkig dat so item op die vloer le. Dit is geweldig seer. Vee asb jul vloere gereeld! Dink net as n arme kind daarin getrap het.”
“I bought poor quality flip flops which peeled off after few hours of wearing. The experience is tarnishing your brand please revisit your products of your supplier to protect your image.”
“Dissatisfied customer service, I went to Mr Price at V&A to fetch my laybye at 14:40 and the polite gentleman Wonder advised me he will let me know as soon as he found it, I waited up until 17:02 by the time I final got my clothes offwhich is not the same clothes as in laybay and I had to exchange the items because of the size. To my surprised when I ask for the manager the lady who did not even greeted me unprofessional manager Carmeron who was finger pointing while she was talking to me and she said you can stand there as much as you want we don't have your laybye in our storeroom and it's not my fault so clearly it was mine. And she left me there I have ask her name she refuse to give her name she was very rude I don't even know how come she is the manager and she said the supervisor is not on duty and she does not deal with laybye it's not her job”
“Good Evening,
I hope you are well.
I phoned your customer care line and was advised to send my feedback to this email address (mrpservice.com). But it didn’t work?
I would like to commend three staff members in particular for their *outstanding* service:
JENETH from Mr Price Brooklyn (Pretoria), and WHITNEY and CHRIS from Mr Price Menlyn (Pretoria).
Their service was fantastic.
They were helpful, kind, and incredibly efficient. They were all very hands-on and attentive. I truly appreciated their assistance!
Thank you for the great service, and I wanted to highlight these three team members for representing the brand so well.
Kind regards,
Chané Moraites”
“Bad customer service. Take forever to answer their customer care line. If they answer they will say they are transferring you to someone to help you with your problem, then play a song until you drop the call. If you don’t drop, they will just say they can’t hear you, the hung up.”
“First of all, I have absolutely no complaints about the store itself — the staff were friendly, the service was great, everything was fine. But please, for your own sanity, do not even think about getting your own mr Price account. I only signed up because the lady at the counter was so lovely and convincing, and honestly, that’s the only reason I agreed. Biggest mistake ever. The whole process after that has been a nightmare — the fees, the endless messages, the confusing statements — it’s just not worth it. I wish someone had warned me before I signed that form. So yes, the store is fine… but that account? Never again”
“Mr Price items= 100% / Preferred courier being City Logistics= 0% I really hope Mr Price reconsider the preferred courier City Logistics. My order was placed 28th August, it's 15th September and I being the customer am the 1 phoning courier regarding delivery yet to be received. Giving bad name to Mr Price.”
“Im very disappointed with Mr price online. They say my order is delivered but I didn't get it. I sent an email but they replied with proof of delivery. Delivered to who? Mxm”
“Mr price I'd an excellent store. All staff are very helpful. Kyle Butler in tipperary town is very friendly and always has a smile for everyone. It is a pleasure to shop there”
“Firstly the website is trash always have glitches, and my online purchase takes forever to come they don't even send you an email as proof of purchase and you can't even retrieve any proof on your online profile. 🤦🏽♀️”
