“I ordered 2 couches 2 weeks ago and city logistics have been playing run around with my delivery. They send these WhatsApp texts and email to confirm delivery normally for the next day which I do confirm but they never pitch. This happened for over a week. Can you imagine how many times I had to skip work to accommodate the “supposed” scheduled delivery. Mr Price home WhatsApp customer is the worst. They couldn’t help track my order or even reach out to city logistics. They gave me a number which isn’t working when I told them, they said there’s nothing they can do. Imagine the nerve! I am super disappointed with your service and I don’t think I’ll ever be buying from you again. I should stick with @home because they deliver with their own trucks and drivers and they do it efficiently with love and customer acknowledgment.”
“I bought from Mr Price home online and the delivery was supposed to be in the 27th March by 17:00 but to dat the 29th March there is no delivery. I made contact with the call center and sent WhatsApp messages but the service was terrible to say the very least - the customer care agent care very less, complaint resolution is definitely not the goal with them instead they cause more frustration.”
“Ordered online and only some chairs arrived. Im waiting for a refund now on the items that they didnt have in stock for weeks, with no attention whatsoever from customer care. They tell me they will send an email which never arrives. Shop at the store, never again will shop with them online!! The chairs that arrived didnt have their screws, what a disaster of logistics and the delivery was even delayed by couple of weeks”
“Hi just had the worst service at Mr Price home in Carnival mall buy a cashier named Bongane. He called me and my sisters high and drunk for trying to figure out how we were going to go about paying for our items. He proceeds to be rude and threatening when asked to be professional, asking us "what are we gonna do about it?" Most appalling thing I have experienced. Asked for the managers number they gave me a number for Sunashe which goes straight to voicemail!!”
“I am not one to write reviews but with the second experience thought I should. Any mrp home runners that have prints are the worst because they colour bleed so badly no matter how careful you try to clean them. With my first one, took it back to Mrp fourways but I was basically told it’s my fault . Got second runner the same thing has happened. Completely the white parts changed because of the bleeding/running of the other colour on it. The most annoying thing is we are paying so much for rugs/ runners that are not goood at all. I would not recommend buying runners that have prints from Mr Price . The never accept responsibility .”
“If I could give zero stars I would.
On the 21st of November 2022 I placed an order online because there was a nice special on and it would be the First Time using my Milady's Account online, and I thought it would be so lovely and convenient.
Boy, was I wrong.
Once I was done shopping and proceeded to check out my items and used the Promo Code - I noticed that there was no order number given to me and the funds were taken from my Milday's account. I immediately panicked and phoned the Call Centre. Appalling line quality by the way, you can barely hear them speak.
First I was notified that "This is normal mam, our orders always take 24hrs to reflect!" , and I thought that was a bit odd, so I decided to phone again and try taking to a different agent.
They told me "The Fraud department first has to approve this order." (Why on earth would that be necessary? I've authenticated myself through emails and OTP's on which my account is registered)
And I decided to try a Third time, because I thought I'd be lucky to speak to someone who can actually assist me and not just quickly say anything to get me off the phone. The third person said, without me asking, "The amount will be refunded to my Milday's account within 24 hours".
At this point I have given up and just accepted the fact that no one was going to help me and I waited 24 hrs to see what was going to happen.
At this point all the Items that I ordered was sold out. Isn't that nice.
The next day, thank god, the money was back in my account. So I decided to try one last time.
I started from scratch picking new items, EVERYTHING that I ordered especially for my daughter and my grandkids was sold out. I was so disappointed. I continued to shop and could only manage to get very plain items.
Went to check out my items, used the new promo code and I actually received an order number this time! So I thought thank goodness!
Later the evening I received multiple emails, Your order is being Packed! Your Order is on its way! Great! I finally managed to do it! Nope! Still not.
This morning I receive an email, Your Order has been CANCELLED! AND to put a cherry on top of this I try to log in online to see what is going on, I am blocked from using my online account!
And here we go again with the call Centre and the WhatsApp "help" line...
I phone the call center and this lady is actually friendly, I tell her what is going on and give her my order number, she places me on hold to check. And the story this time is: " SORRY MAM, YOUR ORDER WAS CANCELLED BECAUSE THERE WAS AN ERROR WITH THE PROMO CODE ON OUR SIDE"
You have got to be kidding me! So once again because of an error on your side I am one step forward and 9 steps back.
I decide for interest sake, let me try the WhatsApp line again. And the agent tells me :This order is cancelled as per your request." I am fuming.
My Milady's account is now OVER the credit limit - how? I HAVE NO IDEA! Does the accounts team not know what they are doing? And the agent's response to this is "The order has been cancelled and the refund takes 24-48 hours to reflect in your account."- Thank you Nivashni, for trying to make it look like this is my fault"
And trying to phone someone to get this fixed is near impossible. I am fed up, and disgusted at this "Customer Service"
It's a shame that Milady's is a part of the Mr Price Group. I have never had issues like this before.
And trying to get an email address of someone higher up in management, you have a better chance jumping off a mountain and living.
All I want is my account back to normal.”
“Mr Price Home Mosselbay Langeberg. Walked out and left my shopping there. Lots of "managers' at till but one help. Stood for how long waiting to be helped at the till. Looks like employees do not want to work.”
“Very disappoint with the service overall. purchased a Queen comforter and received double bed comforter. when i called them, we agreed to exchange the comforter but the arranged courier still not arrived to me, its been 2 full weeks now. what frustrates me is that am not in China, but Limpopo.”
“I bought studio corner unit couch with wooden legs,one leg is broken I’m so disappointed with the quality.I really don’t know what to with the couch .”
“Very poor online service. I was delivered an item that had water damage. Requested for a refund and I have been told stories upon stories about since then about my money. Till today still waiting. Would not recommend purchasing from them to anyone.”
“Staff very abrupt and unfriendly, not hrlpful at all. When requiring assistance the floor lady just said I cant help , you ask that guy, went ask that guy, just no we dont have.
Very mombastic, no customer service.
Only gets one star from me.Pull your act together Mr Price Home.”
“I ordered a table and a chair at Mr Price home online, they delivered a broken table and the delivery guys took it back on the same and now it’s been almost a month I haven’t received the table that I was supposed to receive and I’m about to pay my instalments for something I haven’t even received yet. So disappointing ayi if I could I would just cancel this whole thing!!!!!”
“The worst online experience I have ever had! Do yourself a favour and go in store. Which is unfortunate if you’re honestly unable to physically go and purchase your order. They are quick to take your money but the products take DAYS to be delivered!! I had to cancel orders multiple times because of their delays. You call a specific store, and their EFT takes 2-3 days to reflect, even with immediate payment. Completely unacceptable. Not happy at all!”
“The reason is that I bought a beautiful mat and looks amazing I my place, but the product is bad...it messes everyday and regret buying it from Mr Price Home in Canal Walk...I have to clean my place daily...”
“I ordered two Retro Cruz Office chairs (order number 107110557894). They were delivered today in an open vehicle and poorly packaged. The boxes were not properly sealed.
The Black Retro Cruz Office chair is missing the base that screws into the seat of the chair (labelled part B on the instructions). I have circled this on the instructions.
Either the part was not included in the packaging at the warehouse or between the shoddy packaging and your courier company this part has been lost.
I require urgent delivery of either: the replacement base (part B) or a new chair. This was bought as a gift for my son. I am disappointed that I was charged R450 for delivery of an incomplete item.”
“They are refusing to process my return on a damaged product on delivery. the delivery man even logged the damage on his end. I keep calling and the consultant cannot give me answers! I have sent them all required documents, followed up 4 times and still nothing. terrible service”
“Seriously the crappest online company we have EVER dealt with! 3 orders and 3 stuff ups. They have delivered and exchanged damaged goods (delivered damaged!) A month later and we are still waiting for them to collect the last damaged goods and refund us! They really don’t give a sh!t! Rather buy at @home Living Space. Better quality and service!”
