musicMagpie Reviews

Name: musicMagpie
Address: -, - United Kingdom,, Macclesfield
Rating: 4.63

4.6 Rating 9,507 Reviews

92 %

of reviewers recommend musicMagpie

4.6

Based on 9,507 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About musicMagpie:

GET CASH FOR OLD CDs, DVDs and Games - www.musicMapgpie.co.uk is the only online site that allows users to turn all their old and unwanted CDs, DVDs and Games into cash in one free and simple process.

Every year millions of CDs, DVDs and Games are thrown away and they can be worth anything from 30p up to £15.

Visit Website

Email:

enquiries@musicmagpie.co.uk

Location:

-, - United Kingdom,
Macclesfield

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musicMagpie 5 star review on 23rd October 2020

Kellyanne Lawrie

musicMagpie 5 star review on 16th October 2020

Vivian Miller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sold cd's to Music Magpie Very pleased with the prices offered, service and speed of payment. Highly recommended.”

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Posted 7 years ago

“Great value products and great prices. The service is exceptional from the speed of delivery to the aftercare. A company that thinks about their customers and delivers on promises!”

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Posted 7 years ago

“I used the app to scan the barcodes on my unwanted games and dvds, which made it very easy to do. Sending my parcel was very easy, as I could drop it of at my local co-op. Payment came through the day after they received my items.”

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Posted 7 years ago

“When buying, prices are cheap and delivery is quick. When selling, its an easy process, quick transactions. I love musicmagpie.”

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Posted 7 years ago

“Very easy too use app and prompt and efficient service.”

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Posted 7 years ago

“Great communication, service and fantastic delivery times. Phone was exactly as described. Well chuffed!”

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Posted 7 years ago

“Very quick and easy service.”

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Posted 7 years ago

“Good for selling tech to however not worth selling DVDs or anything like that as they will offer you pennies for them.”

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Posted 7 years ago

“The website registration and scanning software for the dvds made it very practical to use. There was a slight mix up with courier, but was dealt with very effectively.”

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Posted 7 years ago

“Happy with price, fast service fast payment... no complaints at all”

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Posted 7 years ago

“Easy to follow instructions, with excellent prompt service”

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Posted 7 years ago

“Good prices, excellent service and immediate payment. Highly recommend.”

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Posted 7 years ago

“Excellent service, far better than any of it's competitors within the market. Transparent throughout, easy to use and quick turnaround. Thoroughly happy with the transaction. However, i was disappointed when i came to sell my Amazon Echo Dot and realised you didn't accept this item. In this case I had to use CEX, which i wasn't best pleased with, as the transaction time is so much longer.”

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Posted 7 years ago

“Really good. Easy to use, used many times before. Will use again.”

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Posted 7 years ago

“Avoid. Bought a refurbished iphone 6 for my son. When it arrived the screen was slightly raised and it wasn't an iPhone screen. The company should inform you of this in description of the item but they don't. The screen froze within a week and the phone cut out. Returned the phone to music magpie who then informed me the phone had a damaged screen and casing despite me sending it back to them undamaged. Despite numerous e mails asking for a refund because the phone was not fit for purpose they are refusing a refund stating I have damaged the phone. Music Magpie have pocketed 250 pounds of my money..sold me a faulty phone then are refusing a refund on the basis it was damaged. The hairline crack in the screen would not cause the screen to freeze. The refurbished phones do not have original parts,they told me this but it is not in their description of the phone. This has breached my consumer rights Their customer service and response to complaints is shocking..wouldn't use again.”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn your experience was not positive. For clarity, we do not state that the items on our store come with original parts as we cannot guarantee that. We're also unable to create bespoke listings for our items due to the high volume we have. As we state on our website, our warranty does not cover accidental damage. A crack in the screen would be accidental damage so we're unable to repair the item and the warranty is void. The item was returned to you as is standard procedure, as listed on our site: if the warranty has been voided (for example if the item has been accidentally damaged) we will return the item to you free of charge. We can see that the complaints information has been provided, but we're unable to locate a complaint regarding this order. When one has been raised, our dedicated team will investigate further. Kind regards, mM CS

Posted 7 years ago

“Amazing service - have been recommending to my friends!”

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Posted 7 years ago

“Don't trust them. I sent in a perfectly working iphone and they claim it doesnt work and try to offer half the original trade in value. Sharp practice. Go elsewhere.”

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Posted 7 years ago

Hello, We're sorry to learn your experience was not positive. When your item was received and tested, it was found that the earpiece was faulty and that the front microphone was inoperative. These issues meant the device was faulty rather than being in good condition as originally listed. Because of this, the item was regraded and a revised offer was made to reflect the faulty condition. As the revised offer was declined, the item was returned to you free of charge as per our price promise. We're sorry it hasn't worked out on this occasion. Kind regards, mM CS

Posted 7 years ago

“MusicMagpie are so easy to use. I've only ever sold items to them, but they make the whole process a breeze. The barcode feature on the app is my favourite. They also pay really quickly. Will continue to use them.”

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Posted 7 years ago

“A very easy and smooth process and a great price offered for my old phone. Would definitely recommend!”

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Posted 7 years ago

“Sold some old broken tech, reasonable prices offered despite none of it being usable, and fast payment to PayPal. Can’t complain at all and would definitely recommend.”

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Posted 7 years ago

musicMagpie is rated 4.6 based on 9,507 reviews