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Customer Service
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Communication Channels
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Email, Live Chat
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It’s important to us that our customers feel welcome in our stores.
More than just a shop, they should be a meeting-place. As the vaping industry has grown, so too has the community surrounding vaping. Our customers are able to go into any one of our stores and have a great experience, not only with our staff, but with other vape fans.
When you walk into your local Cigara vape store, you can rest assured that you’ll be given personalised advice that’s right for you and your vaping journey. Whether you’re just starting out, or a seasoned veteran, you can rely on our staff to identify your individual needs and wants. We’ll help you make the right choices and ensure that your experience with us is a memorable, positive one.
Whether online or in-store, we strive to adhere to four key principles to ensure an optimal experience for you, our customer.
Transparency: You will receive clear, impartial, and honest advice.
Expertise: By giving you the information you need, we help you make informed decisions that are right for you.
Convenience: We make sure you get what you need, when you need it.
Experience: We strive to give you a positive experience and to be a trustworthy source for all things vaping-related.
We exist to make the UK smoke-free. That means supporting our customers to make the decisions that suit them, to help them quit smoking—and stay quit.
1302 320871
info@mycigara.com
EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way,
EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way
Blackburn
BB1 2EH
English