“The Neocutis eye cream I got last time, the pump was broke and I had to take the package apart to get the product out. When I got my Micro-eyes Riche this time the product had seperated. Its still seperated even though Ive shaken and shaken the bottle. I am considering purchasing product else where”
“I contacted Neocutis regarding an eye cream I had hoped to have bought but you didn’t show you had it. They said you should be carring it. I bought two of the lumber eye cream but I wanted the Riche extra moisturizing illuminating eye cream. Do you carry this? What I bought is just the lumber illuminating eye cream. Can you help me? Thanks Jan Horne Dallas Texas”
“I thought I was getting this product in the RICHE moisturizer. But when I got it it was the night cream. Could you let me know how much the RICHE moisturizer is?”
“When I ran out of my neck cream (which I had purchased in a med spa), I went to the internet to see how I could get another one quickly. The price was good at your company, reviews were favorable, and it was supposed to arrive on September 4th - perfect since I was leaving on vacation on the 6th. Then when it was too late to order anywhere else, I was notified that it would not arrive until September 7th, which meant I didn't have it for my trip. Aside from this disappointment, I was pleased.”
“Could not use codes to get discount when I ordered 2 products delivery sucked took 2 days to get product from Posf office arrived on Sunday at my house but was at post office Friday early morning wait gif delivery others ok”
“One of the products I purchased appears to be defective in that the pump dispenser does not work. I’ve emailed customer support and not gotten a response yet.”
“Hello. On September 12, 2020 at 12:38 PM I made a big purchase for $420.59. Invoice number is c13963454972006.1
Transaction number 7GH56622S 0609883 A
I paid by PayPal. The post office came by my house I was not at home because I was at work I live by myself they need a signature to leave it. I rescheduled a re-delivery they came again and I was not at home because I was at work. I called the post office they will not reschedule a re-delivery. I email The company . The next day a gentleman called and told him the situation he said to get back to the post office to ask them again and I did and they will not send it to me again. I called the number he called me from and I emailed again. Like I said I live by myself there’s no one here to sign. Now I don’t know where this package is. I don’t know if it’s getting shipped back to me I don’t know if I’m getting my money back I don’t know anything no one‘s gotten a hold of me or called nothing. I wish I knew the man’s name that gave me a call after I emailed him. Like I said I left him a message on the phone that he called from and I have not heard from or any email since . Please please get back to me and let me know what’s going on I would appreciate it thank you”
I am sorry for this Eileen but we did discuss it on the phone. The post office attempted twice to deliver the package and nobody was home.I am waiting for a notification from them that they are sending the package back and I would either refund or resend the items.
“I like products but last 2 eye creams didn’t pump and I’ve requested to send the last one of course unused back for replacement but no reply
Not happy at this time as I have been ordering and not had any problems with other products just problems with the eye rejuvenating not pumping out of container.”
“The container for my Neocutis eye cream was damaged. The package was intact but the metallic rim around the bottle top was crushed. Not unusable but has sharp edges.”
