“Free gift not listed on invoice. Had to contact directly.
Free gift not correctly described. Should have described it as a colored crème. Also it is very dry. Old product???
Dropping the website.”
“I USED TO GIVE YOU 5 SSTARS UNTIL I HAD OPENED AOTHERNEOCUTIS MICRO EYES AND FOUND THAT THE PUMP DOES NOT WORK! IT HAPPENED BEFORE AND THEY IMMEDIATELY REPLACED IT. THAT MAKES FOR GREAT CUSTOMERE SERVICE ESPECIALLY FOR REPEAT CUSTOMERS. BUT I HAVE SENT 2 EMAILS AND CALLED 3 TIMES ONLY TO GET NO RESPONSE. I AM REACING OUT TO THE MANUFACTURERS AND TELLING THEM OF YOUR POOR SERVICE.”
“I never received my Neocutis Journee Firm Riche order, order number 22059. Please refer to my e-mail of 2/29/2024 and my on-line Customer Support request for your assistance in this matter. Kindly have the courtesy to respond and discuss this issue with me.”
“Was sent wrong product. Tried to contact multiple times by phone and email. Even used the website chat. Never was able to get response. Had to finally call credit card to refute the charges. I was a longtime customer, but will look elsewhere to purchase Neocutis.
T in Kentucky”
“Complete lack of customer service. Email bounced back. No response from online contact form or voice mails. Automatic discounts not applied. Pump on one product not working. Have been a customer for years but will not order again due to poor service and many others now offering similar pricing and better service.”
“I need products replaced due to either being sent empty or with pump issue. I cannot reach anyone via the phone or via the email provided on your website. Please contact me for product issue.”
“My product arrived on times in original sealed packaging, but empty! I tried calling the customer service line, I left a voicemail. I tried replying to order emails, it bounced back. I emailed the address on hr site for the contact, it bounced back. I filled out an email through the website, no response. I’m so ANGRY!!!!!”
“The ingredients were not listen on the site. I bought the product thinking that it was natural and healthy for me. The product has 5 different parabens in it which I have a severe allergy. DO not buy this product because they are misleading.”
“I bought the wrong face cream and could not exchange it due to your "on sale" policy. I received a free gift of Neocutis day cream and it is defective and I cannot get it to pump.
I will not order from you again.”
“I have not received my order, although tracking says it was delivered via postal service. I did reach out via email multiple times but no one is responding. Thus far, I am very disappointed.”
“I ordered Eye Cream and didn't get any note from you via email about the shipment. In one week I checked my mailbox and noticed a packet with cream. The temperature was 115F here. I have no idea how long the cream was in the mailbox under the Arizona Sun. I guess the cream was spoiled. Your manager Alex D said "no problem, you can return". I think you, guys, are going to sell these creams somebody else :) Great business idea. We are lucky you don't sell vaccine. LOL”
“Ordered product and was charged on Jan 1st. It is January 14th and I have not received the product nor do I have a date it might be arriving.
Very upset. I feel My Health Market should be able to make good on orders when they have taken their customers’ money.”
Sorry about the delay Linda,but you did get you package after a delay.I apologize for USPS but with the holidays and the pandemic going on their shipping estimates are not as accurate as they used to be.We still ship the same or next working days on all the orders.
