Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

Questions

Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

Write Your review

Tell us how Myhermes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i have never had a problem with hermes but i sent a parcel 12 days ago which has not arrived no one has contacted meand i am fed up of trying to find out where it is i will not use again”

Helpful Report

Posted 4 years ago

“Totally unreliable, got notified two days in a row that delivery has been attmpted and I was not in even though I was. Very dissatisfied.”

Helpful Report

Posted 4 years ago

“Myhermes. Seems to be a totally unreliable delivery service. I have ordered from M&S but no sign of delivery as yet two day's late no contact except notice of it's been dispatched, I will have to give up on M&S clothes unless they can change to a better service, I'm a very unhappy customer.”

Helpful Report

Posted 4 years ago

“Hermes is spamming me with emails demanding I review them on Trustpilot. I don’t want to review them. I can’t mark their emails as spam as I do actually want to receive emails relating to deliveries, just not their incessant spam emails demanding a review. So, ironically, their insistence on reviewing them has made this a one star experience. I don’t have a Trustpilot account, and don’t want one. So I have no way to get out of this spam loop because the delivery was three weeks ago and I still get an email every few days. When I phoned I don’t actually have an account with them, the seller I bought from does, so there’s no account preferences to update. Their staff are useless, there’s no escalation process and I’m beyond irritated by this entire experience. If I had Hermes terrible reputation I would be trying to avoid reviews. They’re generally not good.”

Helpful Report

Posted 4 years ago

“Second delivery in a week through two separate companies that is late. Marks and Spencer package supposed to be delivered yesterday but says delayed and will be with me in 24 hours. Yeah right, that message was put on 24 hours ago and no sign of my parcel?? Can't get through to anyone. M&S have been really good but not a lot they can really do. Paid for next day delivery but according to the hermes website, in their world next day means 1-2 business days! Okay!! Very unhappy with the service received on both occasions, especially as I complained to hermes about the first one and they were 'investigating'. Still not heard from them.....never ending with them. Would never willingly use they're a complete joke.”

Helpful Report

Posted 4 years ago

“Got sms to collect between 12-14.00 but parcel not there. Hermes driver came and left without leaving a parcel. No.communication from Hermes no human behind telephone number as tracking number failed to proceed call. Day 3 still no communication from Hermes is a joke.Provide costumer with human telephone number no computer. Give people option to collect from local depo. 72 hours for email response from you is appalling service, but standard email response for Hermes UK. Useless you are.”

Helpful Report

Posted 4 years ago

“Rubbish company three times on different occasions they said they tried to deliver my parcel and I was not in when I was there every time load of morons”

Helpful Report

Posted 4 years ago

“Appalling customer service. Lie about trying to collect parcels and do nothing to help you. Utterly useless. Trying following DPD's model and you might get better reviews. As you are, I dread it when I hear Hermes are the collectors or deliverers of my parcels”

Helpful Report

Posted 4 years ago

“Waited so long for my delivery Was meant to come in 2-3 days Ended up coming 3 weeks later Never again with Hermes .”

Helpful Report

Posted 4 years ago

“10 gone deliverys”

Helpful Report

Posted 4 years ago

“Another day and another scumbag Hermes courier who never attempted delivery again despite saying he did. My security camera shows they have not attended the property in the last three days they say they have. Bunch of thieves and scumbags.”

Helpful Report

Posted 4 years ago

“Would leave zero stars if I could. Allegedly ‘delivered’ eBay paclink item at 20.38 (hmmmmm), then ‘unable to deliver’ on tracking and hour later. So as far as eBay is concerned it has been delivered, so it is my problem as the receiver. Does anyone else think this is a deliberate ploy for eBay items? Still showing as going to be delivered next working day, as it has been for 8 days now. Can’t speak to anyone, ‘Holly, the auto bot’ is a complete waste of time. Surely this is fraudulent operating?????”

Helpful Report

Posted 4 years ago

“Dread being told that hermes are the couriers”

Helpful Report

Posted 4 years ago

“Recieved text at 9 21 saying parcel would be delivered between 9 and 11 was there at 9 53 not Recieved was no time to get back for it”

Helpful Report

Posted 4 years ago

“Terrible company. The dread when you receive the email telling you that Hermes has your parcel, followed by the unevitable "delivery attempt" that never even happened, then no updates and a parcel that just disappears into thin air. Absolute farce of a company that buys fake reviews to look like a reputable company on Trustpilot. These people need to be in jail.”

Helpful Report

Posted 4 years ago

“Always late , and I got my parcel today it was open do you think it’s normal to open other people’s stuff ?? It’s disgusting you people do that very unhappy”

Helpful Report

Posted 4 years ago

“Never tried to deliver and couldn’t speak to anyone, automated online and phone service absolute waste of time!”

Helpful Report

Posted 4 years ago

“Parcel not delivered Hermes were reluctant to believe me. David Cray”

Helpful Report

Posted 4 years ago

“Further to my earlier posting finally got to speak to a Customer Sevices agent. Dropped off my well packaged item to a client with Fragile Tape plastered all over it (there should be a clue in that one would think) Dropped Off at their holding station 14/10 no info on the Tracking site after 7 days Today 26/10 finally after I called them I was informed package damaged ~ It was a framed velvet picture that I have had for 40+ yrs They have it 7 days and destroy it. I asked when was the info logged on to your system that it was damaged, I was told 21st/10 So they were in receipt of that information 5 days ago and said nothing. Appalling service I shall never use again and will inform all and sundry. I have had to reimburse the client that bought, I am out of pocket and have no item as they have destroyed it.”

Helpful Report

Posted 4 years ago

“Deliveries are almost always late, packaging is often damaged. You can't get to speak to a real person as their phone system is automated. Please avoid having anything to do with this company there are far better options out there.”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,030 reviews