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Myhermes Reviews

1.2 Rating 7,025 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

1.2

Based on 7,025 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 10th October 2022

Musto Mahmutovic

Myhermes 1 star review on 30th September 2022

Myhermes 1 star review on 30th September 2022

Myhermes 1 star review on 7th July 2022

I DONT BELIEVE IT

Myhermes 1 star review on 25th May 2022

Myhermes 1 star review on 13th May 2022

Myhermes 1 star review on 2nd May 2022

315

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't believe I'm leaving a positive review but I've had a conscientious and friendly local courier for the past few months and no problems with deliveries. What a contrast to the several months last year when, having driven away the previous conscientious and friendly local courier I'd had for eight years by requiring her to work an extra day which her domestic circumstances wouldn't allow, Hermes often couldn't find anyone to deliver for a week or more, 12 days on one occasion. And, of course, it was almost impossible getting past "gatekeeper" 'Horrible Holly' when things had gone wrong. I have greater confidence in this REVIEWS.io 1.2 star rating than in the 4.3 star rating for Trustpilot's EVRi profile from which Trustpilot receives income and which is skewed by the (predominantly positive) reviews EVRi invites.”

Posted 2 years ago

“Customer service is a joke , they want to charge me for a oversized parcel that wasn’t, can’t email , the stupid chat line is a absolute joke, won’t be using this company again, all I want is to talk to someone to sort this out.”

Posted 2 years ago

“Having just written a negative review whereby delivery had failed and been put back to Monday, today my parcel was delivered so all due to Hermes, credit where credit is due I have allocated 4*. Whether my review had any influence I'll never know. So well done Hermes, nice to report a positive.”

Posted 3 years ago

“I posted a brake caliper for repair then the company advised me before it was delivered to them, that they couldn't repair it. A phone call to hermes found a very helpful customer service advisor, who rang the courier, stopped it being delivered and arranged for it to be returned to me. Unfortunately, it didn't arrive for 6 days, due to an incorrect address being added. I found there call centre and online help no use then as the tracking number kept saying delivered so it wouldn't let me speak to a human being! Fortunately, the house it was delivered to did some investigation and finally rang me so I could collect it. Without this I would never have got it back.”

Posted 3 years ago

“Have used hermes twice now to send Christmas parcels very happy with service I have received . Courier brilliant , price good , service excellent parcel received quickly and in tacked”

Posted 3 years ago

“My delivery man from Hermes is fabulous ,always reliable ,friendly and courteous,One happy customer”

Posted 3 years ago

“Hermes gets a lot of bad press, but then so do other similar services. I can only speak as I find in that our local Hermes delivery guy is great. Always has a smile, gets things done without rushing about or being curt or impolite and it is a pleasure to have him bring your parcels.”

Posted 3 years ago

“Dilivery service around m33 area Natalie goes far and beyond to ensure I get my parcels on time she’s friendly polite and gives excellent customer service this is why I still use Hermes”

Posted 3 years ago

“I don't like hermes but today my delivery man Warren from Topsham was brilliant why can't you employ more like him”

Posted 3 years ago

“Parcel got to me from the UK to Spain, during the Covid 19 crisis, reasonably quickly. So pretty pleased overall.”

Posted 3 years ago

“The previous review on bad service was not for Hermes. It is for the online retailer 'I saw it first'.”

Posted 4 years ago

“Terrible service. Don't use Hermes. Lost one parcel. No information from the regarding this. Unable to get a response from the company. Now delay in delivering replacement parcel. No information again regarding this. Terrible service. Never use again.”

Posted 4 years ago

“My first experience with delivery was not so good...however they have improved considerably and now I simply leave a sign in the window stating we are home or a sign on the door advising the delivery person to please leave my parcel. I appreciate My Hermes as a great delivery option. Thank you”

Posted 4 years ago

“After reading so many bad reviews I hope I am not tempting fate! I have had Hemes deliver parcels and they have all arrived in excellent condition. I have just used it to return an item. The price goes by weight then you add on certain features you find important. I paid a bit more as I wanted to cover the parcel for £50 content and to have it signed for on delivery. It was picked up from my home. I took a star off as there is no indication on the day even a rough time so you have to be available 8am-8pm unless you can leave it in a safe place. I guess the couriers are far too busy to be able to do this though and for their wages they are pressurised enough so I do not offer a solution.”

Posted 4 years ago

“Had poor experience previously (a few years ago) but this 30kg item arrived on time and in good condition. The confirmation location and signature on the tracker page are good innovation, but I would like to have an estimated delivery time as some others do.”

Posted 5 years ago

“I did not had good service from the company in the past until today.This driver of my Bolton area called tony who collected my pacels and was very pleased with his kindness,politeness and was very efficient person who made me so pleased to leave this review,wish there were more like tony in the company to deliver such an excellent service.Well done Tony and Thanks.”

Posted 5 years ago

“Website easy to use and clear instructions on pricing followed by prompt collection”

Posted 5 years ago

“Parcel was delivered on the morning”

Posted 6 years ago

“Hermes are a very good service provider with information about your parcels journey & time expected for your delivery.I will certainly recommend Hermes as a good reliable delivery service.”

Posted 6 years ago

“Myhermes have delivered twenty two parcels for me in the past month and all have arrived within two or three days.They were sent to all parts of the UK including Northern Ireland.The couriers also had to battle atrocious weather conditions. Well done. There was a problem with one which had damage to the packagng which had also slightly damaged the contents. Not happy but at least it arrived.”

Posted 6 years ago

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Myhermes is rated 1.2 based on 7,025 reviews