Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

Questions

Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We've not had any crazy experiences with Hermes, I guess from reading the reviews on here it depends on your local deliveryman. Ours always come around 9-10am and leaves our parcel in the reception.”

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Posted 7 years ago

“They delivered first time and left the parcel in a safe place”

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Posted 7 years ago

“My parcel was delivered intact and as promised”

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Posted 7 years ago

“Deliveries always on time”

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Posted 7 years ago

“Informed of delivery, and it arrived earlier than expected”

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Posted 7 years ago

“I waited for a parcel to be picked up it never was so after great difficulty I was able to speak liv chat who sorted out my pick up I was told to drop it off st a pick up point , I was angry because I paid for a pick up service and waited 2 days, but once I dropped it off my parcel was fully tracked and is now in Australia waiting to be delivered so I am happy and after a slow start my parcel went quite quick to Australia all the bad reviews I have read was quite scary but I am very happy with the service I got from my Hermes”

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Posted 7 years ago

“I have used myhermes for pickups for quite a while and the same person calls when expected, no problems.”

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Posted 7 years ago

“I've sent 100's of parcels via Myhermes and ever only had 1 problem!”

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Posted 7 years ago

Myhermes is rated 1.2 based on 7,029 reviews