Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,025 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,025 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 10th October 2022

315

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been waiting for a collection since 13 th December. It is now 24th. I am disgusted that their promises to pick up following day do not mean a thing ! What a waste of postage already paid. H Platt”

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Posted 2 years ago

“Never had an issue with delivery times or safe place but once again garden gate left open! Deepite the sign I paid good money for saying to shut gate. As a disabled person I cannot do this myself. So, no dog out and security compromised! Thanks.m”

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Posted 2 years ago

“Unbelievable how poor the service is from Hermes Rude unpleasant person who collected the small....important...parcel One week later untraceable, uncontactable, total disinterest. This company needs publicity and new management”

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Posted 2 years ago

“Hermes was previously quite a reasonable delivery service. However, since the virus hit the UK, and possibly a huge upturn in deliveries from mail orders, the service has become far less reliable and the reimbursment for lost or misdelivered items is not operating correctly. Locally (Bridgwater. Somerset) we had a report of a dishonest depot working stealing parcels. Have now been waiting on their helpline for ten minutes and been cut off. Dreadful. If Hermes cannot cope with the business they should stop trading.”

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Posted 3 years ago

“Stunningly unprofessional, complete ineptitude at every level, dishonest and generally morally bankrupt. Hermes was the messenger of the Gods. Hermes UK should be the patron saint of sharp practise and all things wrong with British business.”

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Posted 3 years ago

“Simply put, Hermes are neither the best nor worst. I have had mixed experiences with them, although more recent service has shown they have improved a great deal. The downside to Hermes is the vague explanations via tracking / lack of customer support when a delivery is missed.”

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Posted 3 years ago

“What a complete bunch of morons. Supposedly being delivered in 24 hours for the last 7 days. Customer service! What service!! The idiots don't deserve to have a business. They certainly don't care about their customers and the fact you are always referred to the retailer says a lot. If I EVER come across a retailer using these clowns I won't use them. This was the only Christmas present I was going to get in a year where I lost my mum. Thanks Hermes for making it the worst Christmas ever!!!!”

Helpful Report

Posted 3 years ago

“For all who have troubles to communicate or get in touch with the Hermes customer service: SEND AN OFFICIAL EMAIL COMPLAINT TO HERMES CEO, this has worked for me. ******************************************************************* Why in your order statement do you indicate your obligation to pick up the parcel from sender’s address on a specific date, when you cannot guarantee a collection on that day? Why, if you cannot guarantee a parcel collection on a specified day, can’t you at least let the sender know about your pick up in the morning of the day of collection? The sender had to sit at home and wait the whole week from the promised pick-up day until the first collection attempt. And it was so ’soon’ just because of the intervention through your CEO (many thanks him for that). Why is it virtually impossible to contact your customer service by email, and the only way to get an email reply from your customer service is to send an email to your CEO first? ******************************************************************* This is my first experience as an order creator and a parcel recipient. Order created on Monday morning 2 November – the parcel to be collected from London, to be delivered to Bridgend, collection date Tuesday 3 November. Ordered, paid, order confirmed – all seem good. However, the sender has waited for your courier all the day, no email to him, no message, no pick up. The parcel has not been collected on following days (4-6 November) either, sender was just sitting in vain at home and waited for your courier from 8am till 8pm on Tuesday, Wednesday, Thursday, Friday – nothing. The tracking number kept saying ’We’re waiting to receive your parcel from the sender.’ I have repeatedly tried to contact Hermes customer service via several emails found on internet, but none of those worked. The only functional email I found was the one to Hermes CEO Mr. Martijn De Lange, to whom I sent my official complaint on Thursday 5 November in the night. After that, I received an email reply from Hermes customer service on Monday 9 November. Probably only thanks to my intervention via an email to CEO, the first attempt when Hermes courier tried to pick up parcel from the sender was as soon as Tuesday 10 November – the whole week after when it was supposed to be collected (3 November). Unfortunately, the collection was not successful because of missing Hermes label for scanning (my mistake). Label fitted to the parcel in the evening 10 November, parcel ready for the next day collection. I received a phone call from Hermes support 11 November that they have to raise a request for a collection again, and that their management team should reply within 24-48 hours. Also received another email from Hermes customer service on 11 November. I appreciate these responses. However, another 7 days (5 working days) from the first collection attempt have passed, but the parcel still has not been collected, no any update either. On Wednesday 18 November morning I am sending an enquiry email to Hermes support team (via a secret email not found directly anywhere publicly on internet) about the progress in my case, but no reply. So on Friday morning 20 November sending an escalation complaint email, again to Hermes CEO. Just a couple of hours after that – the magic has happened – the parcel is being picked up from the sender, and delivered to my address on Wednesday 25 November. What a painful journey! Was it just bad luck I did have with Hermes? I don’t know. But it was a very useful and valuable experience and lesson for me. To be fair, two weeks later I have tested Hermes once more again. One significant difference – parcel has not been collected from the sender’s address, but the sender sent it via Hermes drop off point. He dropped it there on Wednesday morning, and on Friday night the item delivered – the delivery time less than three days – smooth, flawless, perfect service. As if it were a completely different Hermes. So overall – rather mixed experience. Will I try to use Hermes again in the future? To be honest – I don’t know, but if so, then only via a drop off point, never again with the option to pick up the parcel at the sender's address. Three stars for one appalling and one perfect experience.”

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Posted 3 years ago

“delivery excellent but update of tracking returns via Parcelshop for Refund - rubbish. pl”

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Posted 3 years ago

“I’m a worker for hermies in the warehouse I can tell u this now we don’t damage your parcel they come damaged to us n the workers should but it in damageged but they don’t they put it in the cages so it’s not our fault but some workers don’t brother with it”

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Posted 3 years ago

“Had a sewing machine delivered literally bonced it on the floor have you no brain .”

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Posted 3 years ago

“Have always received our parcels on time & they have been left where we have asked them to be left, but sadly the last three parcels have been opened!”

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Posted 3 years ago

“Dear Hermes Delivery Service. Whilst driving along today listening to Greatest Hits I was inspired to write you a review on your Professional Delivery Service. A LONG LONG TIME AGO, Once upon a time there was a Parcel We will call the Parcel Ernie. It was about a month ago to be precise. Ernie apparently reached Oxfordshire but was promptly sent back on a van RETURN TO SENDER.. Anyhow my client wasn’t very happy and neither was I So I decided to give you a call the state my frustration. Almost a month to the date and having phoned and phoned and phoned and having lost count of the number of times I have called and and being told WE ARE BUSY AT THE MOMENT ANSWERING CALLS YOUR CALL IS IMPORTANT TO US PLEASE HOLD. YOU KEEP ME HANGING ON THE TELEPHONE Each phone call resulted in a minimum of a 20 minute hold, and on the occasions it was answered (twice) it tried to connect I was immediately cut off. As a result of the many hours on hold, I have now devised words to the music (that has no words) I have also been brainwashed by the tune and I can hear it constantly whilst asleep. I CANT GET YOU OUT OF MY HEAD Now your response is not very Professional, would you not agree Hermes? HOWEVER, today was your last chance it was NOW OR NEVER, and FINALLY IT HAPPENED TO ME. I got connected. I WAS SO EXCITED, the phone was answered (following a 30 minute wait) I almost peed my pants, and I completely forgot why I had called. However, Ahmed put me to rights and brought me back to reality, Ahmed had a great sense of humour. You need to put that on your Job Applications, it goes a long way in your business. After discussing with him my lyrics of the tune with no song, I told him that the tune you should use should be from MISSION IMPOSSIBLE as it would be a far more appropriate piece of music. Having explained my frustration, Ahmed filed me in on the situation with ERNIE. Apparently Ernie was the FASTEST PARCEL IN THE WEST (of Yorkshire). He went to Oxfordshire he arrived in the Depot and was there for 15 minutes and then sent back RETURN TO SENDER, the reason given was” unable to get Access”, but ERNIE never left the depot….mmmm. Now Hermes, DON’T LIE TO ME, but don’t your terms and conditions state that you would KNOCK 3 TIMES before returning. I think the” No Access” was a bit of a porkie by your delivery driver. As a courier driver for a Professional Courier Service myself, I understand we can all have bad days, like hitting every RED LIGHT in the district, hitting Floods, Roads closed, RTA,s , AND even on occasion getting lost, but really……….I think this driver was having a really really BAD DAY. He really must have been ON THE ROAD TO HELL. Was it snowing in Oxford that day? Or a Hurricane/Tornado, perhaps a Sunami? However, thank heaven for guys like Ahmed who said he had been working from Home and was extremely busy. Ahmed organised my refund, apologised and even gave me a voucher code. (very happy now) Having used Hermes for a number of years without incident, I sincerely hope I don’t suffer this kind of incident again, and my restless nights of the nightmare tune can be put to bed. ITS NOT ABOUT THE MONEY. After all it was only £2.90 but it was about the principal as a professional company particularly of your size I would of expected a more Professional Response. After finishing my phone call, I turned my radio back on and what was playing……..ITS ALRIGHT NOW ……. Magic. Yours professionally Wendy Brown.”

Helpful Report

Posted 3 years ago

“Some Hermes drivers very conciderate some not”

Helpful Report

Posted 3 years ago

“Great collection service by excellent courier,tracking info is slow but generally accurate BUT not on day of delivery. So far deliveries have been prompt with no reported damage (I do pack well). The current issue I have is with their new website--problem logging on,locate parcels in transit etc--it has a 'classic' option which works well WHEN you can locate it--even sending a parcel is now a chore and the new labels are very poor (no returns label?). Sort these points out and I'll give Hermes 5 stars!!”

Helpful Report

Posted 3 years ago

“My parcel was due yesterday and did not arrive, no reason given except driver had an issue with my address. I Tried to contact someone for an update and got really frustrated by the Holly, terrible system. However, I got an update today regarding delivery between 1 and 3pm. I am happy to say that it arrived safe and with a picture taken at the door. So well done delivery driver. I did try to go online and leave a good review but I was unable to and Holly did not know what I meant. Anyway, Happy my parcel arrived and only one day late. Keep it up!”

Helpful Report

Posted 3 years ago

“My parcel picked up 10 June from Parcelshop and according to tracking hasn’t made the local depot by 26 June.. Have complained and supposedly they have investigated but to no avail. Monetary value very little but great sentimental value. Cannot understand how this can disappear off the face of the earth in such a short journey. Lost all confidence in Hermes”

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Posted 3 years ago

“I find it very frustrating that there is no information on the tracking site that tells me who the sender is.”

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Posted 4 years ago

“Hi I have already done a review way back in December due to parcel being accepted at their depot and never been seen again had hoped that I could update to say it had been sorted by now but hoped in vain parcel was picked up on 7th Nov and same day at the depot it was food parcel for my grand daughter spoke to them again today and they have said can't help as I don't have receipt for the items bought no mention of posting cost as if I keep shopping receipts for over 2 month looks like I have lost over 22 pound I know it's not a lot to them but to ordinary working people it matters I have contacted them again but no reply due to their HELP not I will now always insist wherever I buy from that they do not use hermes or will shop elsewhere would advise everyone to boycott this company who do not care what the public think”

Helpful Report

Posted 4 years ago

“Terrible service with very unreliable delivery drivers!”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,025 reviews