Hi I have already done a review way back in December due to parcel being accepted at their depot and never been seen again had hoped that I could update to say it had been sorted by now but hoped in vain parcel was picked up on 7th Nov and same day at the depot it was food parcel for my grand daughter spoke to them again today and they have said can't help as I don't have receipt for the items bought no mention of posting cost as if I keep shopping receipts for over 2 month looks like I have lost over 22 pound I know it's not a lot to them but to ordinary working people it matters I have contacted them again but no reply due to their HELP not I will now always insist wherever I buy from that they do not use hermes or will shop elsewhere would advise everyone to boycott this company who do not care what the public think