Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

Questions

Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My parcels were delivered, according to email received they were signed for. They had been left on front onto door step in full view of anyone passing, obviously the driver does not know how to use the doorbell and we have an invisible squatter who signs for parcels”

Helpful Report

Posted 6 years ago

“Recently ordered an item from an online site who used Hermes to deliver the item. Delivery was delayed once the item was in Hermes' possession. Delivery from date of order took 9 days rather than the stated 2-3 working days. Lid of the item was damaged on delivery, although this didn't affect the usability of the product.”

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Posted 6 years ago

“Parcel arrived damaged and driver was very rude.”

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Posted 6 years ago

“terrible customer service and they just read off a prepared song sheet will not even try to help you ....please do not use them ...........so unhappy would give them zero if i could”

Helpful Report

Posted 6 years ago

“I've had two parcels delivered by Hermes in the last month. On the first occasion I got an email to say the parcel was with the driver and would be delivered between 2 and 5. I stayed in all day then get an email at 5.10 to say I was not home and the parcel would be delivered another time. My wife, daughter and I were all at home. Driver telling porkies. On the second occasion I got an email at 08.30 to say package was with the driver and would be delivered between 1 and 5 at 16.44 I got another email to say there was a delay and it would be delivered asap. Both parcels arrived the next day.”

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Posted 6 years ago

“Terrible service they lost the parcel we sent and literally their agent said tough, made us look very bad to the people who bought item from us . I would never use them again rather pay more and go with Royal Mail”

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Posted 7 years ago

“I’ve had a few bad experiences but I have to say they are really quick to solve any problems”

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Posted 7 years ago

“Appalling customer service. Found it impossible to get to talk on phone to anyone so tried live chat. Had to wait for 53 minutes to communicate with some foreign idiot who didn't understand the problem. Not the first time I have had problems with them. Will never use them again.”

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Posted 7 years ago

“Sam the delivery driver very helpful and friendly.”

Helpful Report

Posted 7 years ago

Myhermes is rated 1.2 based on 7,030 reviews