Myhermes Reviews

1.2 Rating 7,025 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

Questions

Metrics

1.2

Based on 7,025 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

How is Myhermes returns process?

Customer Service

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How is Myhermes returns process?

Helpful Report

(1 month ago)

Greater than 92% of reviewers feedback is Myhermes returns process could be better.

Helpful Report

(1 month ago)

100.00%

Industry Average

“ delivery excellent but update of tracking returns via Parcelshop for Refund - rubbish. pl ”

- Anonymous

“ The current issue I have is with their new website--problem logging on,locate parcels in transit etc--it has a 'classic' option which works well WHEN you can locate it--even sending a parcel is now a chore and the new labels are very poor (no returns label?). ”

- Martin Raynsford

“ A great service from the regular Hermes driver especially during the Lockdown. Having received regular parcels and sent returns they always arrived without fail when I had arranged. Looking at other reviews its a pity some people haven’t had the same service as I have had. Thank You ”

- K Dunn

Myhermes Reviews

Returns - Easy