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mypolicy Reviews

1.4 Rating 100 Reviews

9 %

of reviewers recommend mypolicy

Company Reviews

1.4

Based on 100 reviews


Customer Service
Communication Channels	Telephone, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took out insurance for my daughter with My policy. 6 months down the line she has changed her car to a smaller and cheaper model to insure but my policy have told her it is uninsurable!! Ridiculous as its a group one VW move up 1 litre compared to the group 9 she had previously that was a 1.4. Told us we need to pay 329.00 to cancel it. I found multiple companies to insure it on compare the market.com and at almost half the cost and no telematic installation needed. Went with Admiral in the end great service. My policy are thieves. Stay clear.”

Posted 3 years ago

“Took out my first insurance policy, provided the right details, got everything sorted. I was told to call mypolicy to verify my details, they said a random date as to how long I’ve held my license for, which I didn’t actually put down - I told them the right details, they proceeded to cancel my policy and said they’ll be charging a £75 fee!!! EVEN THOUGH I DIDN’T CANCEL THE POLICY, they did. I hadn’t even had the insurance policy for 24 hours, and it was already cancelled and I was charged £75 for something that wasn’t my fault! WOULD NOT RECOMMEND THIS COMPANY, they are most definitely a scam, and will rip you off big time. Periodt”

Posted 3 years ago

“Took out my first insurance policy, provided the right details, got everything sorted. I was told to call mypolicy to verify my details, they said a random date as to how long I’ve held my license for, which I didn’t actually put down - I told them the right details, they proceeded to cancel my policy and said they’ll be charging a £75 fee!!! EVEN THOUGH I DIDN’T CANCEL THE POLICY, they did. I hadn’t even had the insurance policy for 24 hours, and it was already cancelled and I was charged £75 for something that wasn’t my fault! WOULD NOT RECOMMEND THIS COMPANY, they are most definitely a scam, and will rip you off big time. Periodt”

Posted 3 years ago

“Terrible insurance company, I’ve had a policy since February and the last month - 6week I’ve been self isolating with my parents as they’re elderly and they require essentials, they’re cancelling my policy Because I haven’t been parked at my insured address, and my experiences with them when on the phone is horrible, I was glad I didn’t have to deal with them again but they are charging me £600 cancellation. Horrible!”

Posted 3 years ago

“Complete robbers and thiefs run this company. Been agreed 3000 miles a year after 700 miles cancelled my policy. Now everyday text and phone calls for paying extra over £300. for cancellation and miles that didnt even used. Avoid at all costs. Please do not even go near to them. They will bite you like a snake.”

Posted 4 years ago

“They use multiple insurance companies so when you have an issue about your policy they can't actually answer any of your questions nor can they refer you to your actual insurance provider. Overall not very helpful on the phone. Paid £350 to fit a box, now that I've moved house 5 minutes down the road they have cancelled my cover but I can still get a quote on comparison websites. Even though I already have the box fitted I'm not able to still use this box because they have so many different insurance companies they use, as they are just the brokers. All in all you're better off going directly to the insurers. £75 to cancel my insurance also, when I didn't want to cancel in the first place. I'm definitely not the person to right bad reviews for companies nor am I the person to pay attention to most reviews. But this is genuinely ridiculous and I feel like I have not received a proper explanation nor have they really tried to keep my business, even though I tried to stick with them.”

Posted 4 years ago

“Absolutely terrible company!!!!!! DO NOT GO TO THEM. I paid £1,072 for insurance. Because it wasn't parked at my address which I explained why to them (my car had faults etc.) They are sending threats multiple times to cancel my insurance. I dropped my car back at my address and they cancel my insurance and only refunded me £600.00 I literally took out my insurance in January is hasn't even been two months and they have stolen my money!!!! This was my first time getting insurance I would not recommend them. Also don't even bother having a black box. All of there employees are rude and need to be trained on how to talk to people, especially with sensitive topics. Dumb people.”

Posted 4 years ago

“Absolute terrible company to go for would truly advise everyone to stay away.(money scammers)”

Posted 4 years ago

“Horrific 1st year driving experience with them, they charged me an extra £160 a month!! for going over miles by about 100 to 200 miles over! extortionate amount of money with appalling service care”

Posted 4 years ago

“DO NOT USE My Policy!!! Disgusting treatment of my daughter, a newly qualified driver. After signing up and paying £300 deposit they come up with a million and 1 limitations and countless threats of cancelling the policy (which they have now done) the same day they took £120 payment, they conveniently sent a message at 18:00hrs, their closing time and cancelled the policy without any explanation why!! They have said today it’s because she will go over her miles in the course of a year (a restriction she knew nothing about until after policy was taken out) she has not gone over her miles already, she also has a partner they know uses the car, no discussion, no heads up just cancelled. Just for clarification her black box score is 10/10. Do not be fooled by this company, completely immoral and more than likely illegal, we are now getting legal advice but that doesn’t help in that we now cannot get insurance”

Posted 4 years ago

“Wlasnie zaplacilem 642 funty za to ze nie mam prawojazdy ale moge jezdzic autem idioci(prawo jazdy mam ale wyslalem do dwl zmienic adres zamieszkania)”

Posted 4 years ago

“Avoid avoid avoid!!!!! Ain't even used half of my mileage but had a phone call to say unless I purchase more within the next 7 days and pay upfront for those extra miles, my policy will be cancelled!! Absolute joke of a company”

Posted 4 years ago

“Terrible company for young drivers! DO NOT use.”

Posted 4 years ago

“i read their review online and decided to cancel a car insurance i paid in the morning. i called them that same afternoon on the same day and they charged me 79pounds for not doing anything at all. the car wasn't even insured yet when i checked online but they still charged me. i would advise everyone stay away from my policy insurance. i should have read their reviews before i sent my deposit. cunny bunch of people. do your proper research on mypolicy insurance before you regret it.”

Posted 4 years ago

“Changed my car and tried to cancel the insurance they then tried to charge me over £700 to do this although when I initially bought the insurance it should've only been £150 to cancel, so to change the vehicle I am now paying over double. Then today I have received texts from then saying they need to fit a box into my car although it already have a box fitted within half an hour they have booked it in for tomorrow so after getting in contact and telling them I don't need this box I have been sent a text saying I will be charged £50 for not attending this appointment, this was sent around 8:30 PM but the phone lines closed at 5pm so I cant even contact this scam of a company to make sure I am not charged for this, all I can do is wait at home for 10 hours for someone to come and fit a box that is already installed”

Posted 4 years ago

“WORST COMPANY EVER. AVOID AT ALL COST. THEY CANCELLED MY POLICY AFTER TWO DAYS, YET THEY VALIDATED ALL THE DOCUMENTS BY CALLING ME. There staff needs training. Looks like they’ve not had proper training. Nobody seems to know what they’re doing. The manager is just as bad. All they want is your money. They won’t listen to what yo have to say. They don’t care about their customers. AVOIDDDDDDDDD”

Posted 4 years ago

“Awful company Was waiting for a black box t be fitted in my sons car They cancelled 4 appointments to do this at short notice,then cancelled his insurance with no notice Took £275 deposit for payment Awful company for young drivers Keep well away”

Posted 4 years ago

“After taking a £250 first payment, they informed my son that his policy was being cancelled after just two days at a cost of £82.00. When my son questioned why, he was informed that he was not allowed to have a Saturday job as well as being a full time student!!! Does this mean all youngsters with Saturdays jobs are driving without cover?? RIDICULOUS!!!!! AVOID AT ALL COSTS........”

Posted 4 years ago

“After 1p months they canceling apparently for speeding but i where i was ment to be speeding there is always police so i dont get it and wont be paying them for the cancellation as it was their fault”

Posted 4 years ago

“Also, rude customer service! They have no patience or willingness to help. Useless company”

Posted 4 years ago

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mypolicy is rated 1.4 based on 100 reviews