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mytheresa.com Reviews

2.1 Rating 120 Reviews

28 %

of reviewers recommend mytheresa.com

Company Reviews

2.1

Based on 120 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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mytheresa.com 1 star review on 25th March 2024

mytheresa.com 1 star review on 16th March 2024

mytheresa.com 1 star review on 15th February 2024

mytheresa.com 1 star review on 29th October 2022

mytheresa.com 1 star review on 29th October 2022

mytheresa.com 1 star review on 3rd June 2022

mytheresa.com 1 star review on 19th February 2022

8

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was the second time I purchased from mytheresa.com. It was amazingly fast! I was tracking my purchase from Munich to Hong Kong. All within a matter of 3 days my purchase arrived at my doorstep! The two pair of shoes came in a big carton box. When I opened it, two boxes of shoes were well cushioned with soft paper. It also came with a cute plastic folder holding the return instruction document. Most important of all, the shoes were perfect. A truly luxurious experience!”

Posted 6 years ago

“Smooth delivery, perfect package and excellent brand new season goods!!”

Posted 6 years ago

“Because I could finde my size of sneakers that I could not see it in any another webs”

Posted 6 years ago

“Well packaged, good communication, wish list item notified. Great offers A*”

Posted 6 years ago

“Delivery service is quite fast. It takes only 3days eventhough it`s quite far a way from korea. and there is a korean to translate for korean customers. so it`s easy to communicate if there is a problem.”

Posted 6 years ago

“A nice website with the latest brand"s collection. Professional service.”

Posted 4 months ago

“So far so good!! I have purchased a few Golden goose sneakers with no problem. I have returned a pair because it was slightly damaged and I returned a pair because it didn't like the style. The Return process was easy and my credit card was credited.”

Posted 2 years ago

“Bought a Elleme Bag from them during the sales period. No movement on my order for about 10 days until I contacted them. They explained that it was due to the high amount of order and refunded the shipping cost (cannot believe they still charge for shipping whereas all similar eCom sites provide free shipping). The item was fine, but if the shipment is your concern then maybe think twice.”

Posted 3 years ago

“Product was the price I expected and delivery was quite fast.”

Posted 5 years ago

“Pretty happy !”

Posted 6 years ago

“the refund process is easy and convinient and the description of the item, especially for the size, was very helpful.”

Posted 6 years ago

“the refund process is easy and convinient and the description of the item, especially for the size, was very helpful.”

Posted 6 years ago

“the refund process is easy and convinient and the description of the item, especially for the size, was very helpful.”

Posted 6 years ago

“I ordered several expensive things during 1,5 months. 1) clothes seem to be used. 2) packaging was awful, no protection of clothes/ bags whatsoever. Just put directly in an old, destroyed box. It looked like somebody plaid football with the package. That is not how purchase of luxury things should look like, or any purchase for that sake. Unacceptable.”

mytheresa.com 2 star review on 25th January 2022

Posted 2 years ago

“So many overpriced items. I am a savvy shopper. I compare similar websites and I am not talking about few dollars more but hundreds on a lot of item. For example Saint Laurent split leggings. Listed as new on this website and price drops on multiple others. One of many examples. Not a great time to be overcharging people.”

Posted 3 years ago

“Mytheresa sent me a completely different item from a different brand. They messed with my $3000, my whole savings. Even after I followed all their instructions, they still didn't take the item (THE WRONG ITEM) back. They played with my hard-earned money. Now I'm not only stuck with the wrong item, but I also have a $3000 hole in my bank account. They sent me a $1000 item that I didn't even need or want. It's a total scam, scam, scam! I would never recommend ordering from this website.”

Posted 4 days ago

“Please please don't buy it's a scam , I bought authentic Dior they sent me a fake one made in China and don't answer their employee”

Posted 1 week ago

“This shop is scam !I’m buy three pairs of shoes and have returned all of them next day in one box but them turned back money only for 2 items! After my calls ,letters ,long waiting for explaining them mailed me that them didn’t find my third returned pair of shoes . I’m in shock! what to do in this situation?!! I'm robbed!!!”

mytheresa.com 1 star review on 25th March 2024

Posted 1 month ago

“I purchased a bunch of dresses from them bc of the free returns. I was planning on picking the one I wanted and sending the rest back. I didn’t get an order confirmation via email, like I do with any other legit company. I reached out to customer service, and they wrote back saying they couldn’t find my order. I eventually did receive an order confirmation, but by that point I had read your reviews!! Thank you!! I immediately requested my money back and I waited with the agent until I received her email confirming that my order had been cancelled. If you do buy from this company, make sure you use a credit card with fraud protection! That’s the only reason I didn’t completely freak after reading the reviews.”

Posted 1 month ago

“The shop consistently lies to its clients, doesn’t stick to given promises. Was my first time experience with this platform and it was a total waste of time, money and effort. I made 2 orders within 2 days. First one - a dress for my daughter. Delivery from Italy to Greece said 5-7 working days. Makes sense. How long can it take? I had a few more days for it to arrive on time. The dress was supposed to be for her birthday party. However in reality it became 2 full weeks! Which means no dress for the party. I placed another order dress for myself 36 hours later. This time I chose express delivery, promised timeline 1-3 working days. 2,5 days later the dress wasn’t even sent and it’s already weekend so no one would send it till Monday now despite customer support ensured me they prioritized my order for logistics department! Yeah right. I had to cancel the order now on day 3 cause it’s already clear it wouldn’t arrive on time as well. I will never purchase anything from them again and don’t recommend anyone do it unless you have a month to wait. Ridiculous, unacceptable service and no respect for customers. I now read reviews that company doesn’t always refund and am worried if I even gonna get a refund. Awful.”

mytheresa.com 1 star review on 16th March 2024

Posted 1 month ago

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mytheresa.com is rated 2.1 based on 120 reviews