“Awful, just Awful.
Took over two months and no communication to deliver my tyres and they came in two separate deliveries. Then they were tge wrong size. Then they arranged a collection, twice. Both times no one showed up! Customer service is a joke. If or when they actually respond, expect up to 4 hrs waiting and over a week for an email.. they are rude, dismissive and as it turns out now, happy to lie to you,repeatedly! Now I'm stuck with the wrong tyres and no way to send them back and be refunded. But after reading other reviews I'm guessing I wouldn't get one! This company is a nightmare.
Avoid like the plague!”
“Customer service is a bad joke. On the line for 3 hours trying to speak to an advisor. Been 3 weeks since i ordered my tyres, i havent been able to track them at all, no confirmation email or anything. No invoice, no confirmation of the order, no name of the company who will deliver it and no contact with the company. For a company this size is just madness, that the tracking system is not working, customer service is awful. People on the phone couldnt care less about the problems you have. No replies to emails or anything for days, yet they were very quick to take your money and dissapear.”
“Your customer service department is useless, nobody answers the f***ng phone. Never ordering from your mytyres scam website again. Ordered a pair of tyres, after 3 weeks of calling them they finally answered and said the tyres are stuck at customs and that they will send replacements. After another 2 weeks, the tyres were left on the fire escape stairs and nobody answering the phone again!! You can't get a hold of them even to cancel the order. Don't try to same 5-10 quid by using these guys”
“sent wrong Tyre size and brand they tried to fix it but failed. taken 2 months to delivery at the time i was on holiday.I recommend paypal on all paying orders .
i ordered Tyres on 28/3/2024”
“I ordered a set of four Goodyear tyres from mytyres.co.uk for two reasons. First, they showed the tyres to be in stock, and secondly all indications showed them to be a UK company which would mean no issues with delivery due to Brexit. It turns out that neither statement was entirely true.
They are a German based company with a mailing box listed in the UK, and a small shipping unit "warehouse" located in Birmingham. Their main warehouses where the items are mostly "in stock", are located on mainland europe (mine came from the facility in France) and the result is that it took almost two full months for the tyres to get through customs and be finally delivered to me.
During this time, their customer service teams were entirely unhelpful with the result that I finally found an email address for one of the company's VP's in Germany and contacted him directly. His assistant finally offered me a discount on the order (not what I was after) but could not help at all with getting the tires to me any sooner (what I needed). When I went to claim the refund, I had to provide them with proof that they had offered it to me in the first place, and it took six weeks for them to process it.
Overall, not impressed. I appreciate that the customs delays are not their fault, but if the information on their website had not been misleading, I would have definitely ordered elsewhere rather than deal with the outfall of the Brexit nonsense. Coupled with their lack of customer service and support at every level and I would give them a negative star rating if that were offered here.”
“Do not use MyTyres I specifically ordered 'N0' safety rated Hankooks and they sent me lower rate tyres which = No Insurance and No Makers Approval which is dangerous. Lucky for me the tyre fitters noticed the failure from MyTyres. I contacted MyTyres and haven't heard back! They are not professional. It is easy to see the 'N0' marking but MyTyres simply didn't care! A week later I am still being refused a refund."”
“Very good website, easy to order what I needed, had a credit card issue, as they made two payments but spoke to someone who reassured me and they retook the payment, tyres arrived a week later (shipped from Germany, *BMW) to my local fitter. Fitted in less than an hour and on my way. £885 rather than £1,400 what’s not to like 👍”
