Nastygal Reviews

Name: Nastygal
Rating: 1.45

1.5 Rating 450 Reviews

9 %

of reviewers recommend Nastygal

Company Reviews

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Metrics

1.5

Based on 450 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

855-627-8942

Email:

hello@nastygal.com

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Nastygal 1 star review on 24th April 2022

Suzi

Nastygal 1 star review on 30th March 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got the wrong item of clothing for a one-piece, the fabric on my skirt is paper thin, the sizing of jeans was inaccurate, and the sweater has a chemical smell, overall the literal worst thing I've ever purchased from an online store.”

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Posted 2 years ago

“Paid 10.99 for next day delivery which arrived after 5 days. Company is refusing to refund my hard-earned money. Shame on you cheats for fleecing me. You should have refunded my money for not fulfilling your commitment and this bad review wouldn't have been here.”

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Posted 2 years ago

“I ordered an item and never received it . When I reported the problem the company just kept responding be patient even though it was not delivered as ordered . I was told in order to return the item whenever o receive it I must pay shipping charges”

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Posted 2 years ago

“Item didn’t arrive! I was refunded but was charged with shipping fees!!!”

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Posted 2 years ago

“Terrible customer service, I was sent a faulty item and emailed them multiple times about it with not response, will definitely never shop here again. Don't waste your money!”

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Posted 2 years ago

“Not sure even where to start. First they sent me a jacket that looked NOTHING like the one on their website. The jacket had one sizing shown on it and a completely different one on the label attached. Interesting, This has not been sorted out and their customer service are indeed, what so many people said here, 'useless', 'rubbish', 'unprofessional', 'rude' - this is all true... Probably the most disgusting thing about that brand is that they LIE ABOUT NEXT DAY DELIVERY (in my case, I hold their VIP membership so I should be getting that service for free). Now, this is bad. If a business lies about what they communicate to their customers, right in their faces, in CAPITALS on their front page - this is a total disgrace. I head a marketing department in a City-based law firm and know exactly what I am talking about so it is not just some hard done by customer. Their customer care is an absolute joke. Today, on their chat, someone called Sanya could not take the pressure and what did she do? She stopped the chat and cowardly abandoned our conversation. I mean, what good would anyone expect from that brand. Nastygal, you are the nastiest brand I have ever dealt with. In fact, I have not had such a sad experience with any other clothing brand. Sophia Amoruso, you are the Founder of NG, well done, you should be proud of yourself but be not proud of your brand's customer service. Shame.”

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Posted 2 years ago

“Really bad customer service, returned some boots to them and they never refunded me. Now I’ve no boots and no money, please never buy from them . I will Never buy from them again”

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Posted 2 years ago

“Horrible customer service. Returned my item for a shipping fee of $15 and they didn’t even refund me my money back. I asked them multiple times to refund my money back and all they can say is “this is the shipping fee for the courier, at this time we will not be refunding your money back” FIRST AND LAST TIME THAT I WILL ORDER ANYTHING FROM THEM. All they care about is the money, I should have just kept the top I bought and resold it. Why are they getting to keep my money when I rightfully returned the item and paid their shipping fee. Disgusting company.”

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Posted 2 years ago

“Horrible customer service, poor quality items, incorrect sizing. All around BAD.”

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Posted 2 years ago

“NASTYGAL? More like NASTY-CRAP! This website really honors their "NASTY" name. I ordered twice for them and I was appalled by the awful quality of the items, probably the worst quality clothes in my 10+ years of online shopping experience--I ordered a silver jacket and it looked like I wrapped myself with cheap aluminum foil when I tried it on and the two t-shirts I ordered lasted only three washes (their print and color came off soon afterwards). The sizes are totally off as well and the fitting is really weird. Their clothes look like a child has made them, and apparenty that's the case. Waste of time and money. I cut my losses and didn't even bother to send them an email cause I didn't want to pay another $15 to send them back. Obviously, DON'T BUY FROM THEM!”

Helpful Report

Posted 2 years ago

“I've ordered from the company 3 times - and shame on me. Sizing is inaccurate, my 9 year old niece could wear the dresses I ordered in my usual size the first time, but not an adult. Second time, the dress was too large, and same with this third and last time. Shipping is spotty, takes way too long and costs too much. Have a return? Pay to ship it back, if you have a return - just resell it. A skirt for $15 that's as long as I am tall made from cheap Halloween dime store costume material, shouldn't cost as much to return. The company plays at being high end shein but with cheaper materials, terrible sizing and lousy customer service. I have yet to have an issue with shein, and their customer service is helpful. I placed an order through nasty girls app glitch app, and was never sent a confirmation, finding customer service contact info is not fun, and when you do it's several people responding at once, all asking for the same info over and over but their solution is to shrug, and tell you you're welcome to go buy it all again and hope you get it this time. Garbage company. If a company doesn't have any reviews, move along. It's a sign they know they're awful and probably should have folded when they filed for bankruptcy in 2016. Don't support this problematic company.”

Helpful Report

Posted 2 years ago

“I ordered a dress on March 31 for a wedding in May. I received a delivery date of April 9, and when the dress wasn't here I received guaranteed delivery date of April 19. The dress was still not delivered. I struggled to get in contact with anyone in their customer service just to find out they only have an online chat to speak to representatives. I told the representative how my dress was late and the delivery date has changed twice now so I'm worried that it will never be delivered and I've been scammed, to which the representative closed the chat on me. A couple days later I got in contact with another representative who said if I don't have the dress by May 3 I will get a refund. I took a screenshot of this because I know they will just change the delivery date again and try not to refund me. Now after contacting yet another representative, the tracking information has updated and they tell me I have to wait until May 10 to get my refund if the dress still isn't here. Whether I get this dress or not, this has been an unnecessary hassle, and I would like to recommend anyone reading this to not buy a single thing from this scam of a company.”

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Posted 2 years ago

“This company is absolutely terrible. Their clothes are cheaply made and customer service is the worst I have ever dealt with. It took a month to receive an order that was supposed to be a gift. When I tried to return a few items that did not fit and were incredibly poor quality, they would not allow the return because it had been too long from ordering. Never again, and stay away”

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Posted 2 years ago

“Perfect name for this horrible company don’t order from them I received my order and the cloths are terrible!!!!!!!! I have been trying to reach out to this company no luck. There phone number is disconnected. The service is horrible and so is the clothing. If there were zero stars or minus 5 stars I would rate this NASTY company that . DO NOT WASTE YOUR TIME AND MONEY.”

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Posted 2 years ago

“I ordered some boots from nasty gal. I paid 20 something and when i went back on the site they were marked down to $12. After i received the shoes i saw why they were marked down to $12. I could have bought these boots from the beauty supply store tbh. They are not heavy and feel cheap, like costume boots. Im upset.”

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Posted 2 years ago

“i paid €6 for two day delivery. contacted them today as a week later my parcel hasn’t even had its scan into the depo. i contacted customer service whom stated i’d have to wait another 14 days for my products or a potential refund. i brought up that legally i’m entitled to be issued a refund today due to false advertising. Once i brought up legal matters they ended the conversation instantly. absolutely appalling behavior out of a company.”

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Posted 3 years ago

“I purchased some clothes from Nastygal some days ago, and contacted them about some items that wasn’t correct in size or color. 1. After writing them an email I got a reply that they needed pictures, I tried sending these back to the same agent I was talking to, but I got an autoreply telling me that the inbox was full so that I couldn’t continue the correspondance by mail. I therefore had to message them again on facebook. 2. The sizing of a papir of pants i bought in Large would barely fit my sister who is a small/medium in size. She uses a size 36 in pants european sizing and the large pants in the one papir I bought was barely big enough for her to squeeze in. The size guide told me that the large would be between a size 40-42 in European sizing. In other words the sizing wasn’t just a little bit off, But completely wrong. 3. I bought another papir of pants that looked completely grey on the pictures they have on their site, in reality these are Green. Really not What I was expecting. They didn’t slightly differ in color, they weren’t the same color as the picture at all. The color name was sage, but I honestly didn’t think much of it since I obviously buy clothes online after considering the picture of the item. 4. When I tried contacting them on Facebook and asking if they had any other solution than to return them, they couldn’t help me. I sent them a lot of pictures of both the items and also sent them a detailed description of what went wrong. I sent them a picture of the green pants and a picture of their grey picture compared. I also sent them pictures of the small pair of pants with measuring next to it so they could see the size for them selves. I told them that I live in Norway and that the cost for shipping from Norway back to the US would cost me more than what the refund would be if I returned the items, so I asked if they could compensate in any other way. No they could not. The customer service I was talking to didn’t show any understanding of the matter and just quoted the terms and conditions that “pictures and sizes could vary from item to item, and might not match the picture or sizing completely”. I tried saying that this wasn’t just a little bit off. That on the one hand I had two completely different colors - grey on the picture vs green in real life, and the picture didn’t show the slightest hint of green. Also the sizing wasn’t just a little bit off, an item that was supposed to be large was barely a small medium at best. My experience is that the customer service really can’t/won’t help you with anything. You have to return the items if you want anything done, and pay for the return yourself, even if their advertising is not correct at all. You basically have to fix everything yourself and if you aren’t happy with the purchase, the solution of returning the items might also be more expensive than just throwing away the clothes instead.”

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Posted 3 years ago

“If I could award 0 stars then I would. On ordering as I paid I received a message saying error and returned to main page with basket empty. Tried to purchase same items agsin but told one out of stock. Selected another item instead and when paying got the same error. 20 mins later got 2 emails saying successful purchase. Tried to cancel but no phone number, email not working. By thee time they responded 24 hrs later it was to late to cancel. Items didn't fit so returned. The automated help is also useless. Now have been refunded on only 3 of the 4 purchases. Without doubt the WORST company I have ever had the misfortune to have had to deal with.”

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Posted 3 years ago

“This is the worst company.”

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Posted 3 years ago

“I had a very hard time contacting the customer service, they did not help me with my returns and a different person kept on replying in a single chat.The worst customer service I've ever seen.”

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Posted 3 years ago

Nastygal is rated 1.5 based on 450 reviews