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Nastygal Reviews

1.5 Rating 450 Reviews

9 %

of reviewers recommend Nastygal

Company Reviews

1.5

Based on 450 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Nastygal 1 star review on 24th April 2022

Nastygal 1 star review on 24th April 2022

Nastygal 1 star review on 24th April 2022

Nastygal 1 star review on 24th April 2022

Nastygal 1 star review on 24th April 2022

Nastygal 1 star review on 24th April 2022

Nastygal 1 star review on 30th March 2022

53

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My package never ordered. I guess they’re connected to boohoo. BC boohoo emailed me saying I can no longer buy things from them anymore. Both of my apps do not work now. I did not get they’re packages!Horrible customer service, you can never get in touch with a single person and now both of my abs are down and will not work. I don’t even care about the refund at this point point I will take legal action and make a police report because this isn’t fixed”

Posted 3 years ago

“Disappointed that their sizes don’t go past a 10!”

Posted 3 years ago

“I ordered these shoes a 1/2 size larger in preparation for it to be tad bit big with socks would have been comfortable. Had an event to go to and the shoes showed up the day before the event. I ordered a size 9 and the shoe is too snug and too tight. Had to wear the shoe the next day was very uncomfortable and now cant return. This is the worst ever. There is no way in the world this is a USA size 9. The website stated US size 9. This is whole reason I ordered a size up. Wont be ordering this every again. If you are trying to order shoes, stop and think about it first.”

Posted 3 years ago

“I am started to think this company is a scam. I never received anything I ordered and they didn’t refund me my money. They claimed the package got lost. It must be a scam. This never happened before to me.”

Posted 3 years ago

“HORRIBLE horrible horrible experience. Buyers beware! I would 100% think this was a fraudulent company with how they've treated me if it wasn't for friends also purchasing stuff from them in the past somewhat succcessfully. I couldn't receive ANY help from their CS team until I wrote a bad review and then as soon as I did, someone emailed me literally saying "your order is LIKELY lost in the mail but you need to wait until 4/21 to delcare it lost". That is 25 days AFTER the guaranteed delivery date. This has been a terrible inconvenience and to make it worse Nasty Gal has offered NOTHING to make it right other than a meaningless scripted, "sorry". Oh! and they said if I want my items resent (over 5 weeks after they supposedly shipped) then it would be "subject to stock" ie they can't even guarantee I receive my items after they've already been PAID for. Horrible is an understatement. I will take legal action if nothing is resolved in the coming weeks. I can't believe this is the level of customer service (ie basically NO customer service) that they provide to paying customers.”

Posted 3 years ago

“Don’t wast your time or money with this company. Your order takes FOREVER to get to you and it’s often not even correct. And this is based off of three individual ordered from them... I should have learned my lesson the first time but gave them another chance. Don’t order from them.”

Posted 3 years ago

“I never received my order and they acted rude when I asked about a refund and denied it. I feel like I got scammed.”

Posted 3 years ago

“My biggest problem with this company is there is no where to find reviews on their shipping or support. They do not give you an explanation of where your package is coming from so it’s an overall frustrating experience. I don’t know if this applies to all the countries that nasty gal ships to but if you’re in the US do not waste your time. I ordered 3 pairs of shoes on March 21st. By the 30th I was already concerned because the tracking info literally doesn’t show anything. My understanding is that it’s coming through customs but basically it doesn’t show up until fedex gets the package in the US. My package was delayed even though I had already spoken to customer service and they told me to wait the 9 days and then reach out. Finally the package arrived and the second I tried on the first pair of shoes they broke. The boots I had ordered didn’t fit over my calves (this isn’t nasty gals fault but because of how big of a hassle it was to receive I didn’t want to go through the return process and waste more of my time.) and the third pair of shoes never showed up. I reached out again to customer service and they offered me a partial discount on the broken shoe stating it should be an easy fix. I asked about the third pair and at this point I received a second tracking number on April 3rd from the customer service person. This was the first time there was any correspondence or mention of the second package or that they were shipping separately. The website showed no information on this and the agent didn’t mention it until I asked. I have yet to receive my 3rd pair of shoes it is April 10th and the tracking info still shows nothing. There’s no way to tell if it has in fact left their facility.”

Nastygal 1 star review on 11th April 2021

Nastygal 1 star review on 11th April 2021

Nastygal 1 star review on 11th April 2021

Nastygal 1 star review on 11th April 2021

Nastygal 1 star review on 11th April 2021

Nastygal 1 star review on 11th April 2021

Nastygal 1 star review on 11th April 2021

Posted 3 years ago

“I ordered a dress almost two months ago, havent recieved it. They took my money. Customer service is pretty bad, no one responds or there's very little help.”

Posted 3 years ago

“I would give zero stars to this if possible. I wish I would have read these reviews before ordering from here, I placed my order on March 18th and paid for the standard 9 day shipping, it's now April 5th and still haven't received my order. They are trying to tell me that the Easter holiday is affecting my order. There was nothing said in their return policy about having to pay for the return fee......asked to cancel my order and was told no. Horrible, horrible customer service.”

Posted 3 years ago

“SHIPPING SUCKS NEVER UPDATED AND TAKE FOREVER...”

Posted 3 years ago

“AVOID SHOPPING HERE - ITS NOT WORTH IT. HORRIBLE CUSTOMER SERVICE. The store is not aware of a sale they themselves held. I shopped during a 60% sale that was valid until 3:00 am EDT. I am within that time zone and made my payment within that timeframe. When I confirmed my purchase my total was 227 including 14.99 for expedited shipping, yet I was later charged 253 and given only 50% off WITHOUT them notifying me the total had changed. ALL stores refresh you page if the amount you are about to pay has changed. You can’t ask a customer to confirm to pay a certain amount then charge their card for more. THATS FRAUD. Customer service is so terrible compared to other stores that they refuse to recognize this and return 26 dollars - pathetic. They insist I need a screen shot/proof of this. Who takes screen shots of the total they’re about to pay when shopping? It’s absolutely ridiculous. Please take other stores customer service as example. Shopping at NastyGal is definitely not worth the headache with so many other online store options available. Do not recommend to anyone. What are the pros for shopping with this store? No free shipping no matter how much you spend and horrible customer service. Customers are mistreated, treated like liars and literally ignored. Did not expect such a bad experience and have never had an experience like this at any other store. Have never left a review but this is ridiculous so had to share. Last thing they said was they have no record of there being a 60% sale on this day so I apparently made this all up.”

Nastygal 1 star review on 31st March 2021

Posted 3 years ago

“They DO NOT pay for custom fees There clothes are cute, but be AWARE if you are in the US, the company does not pay for custom fees. Although their website states they pay for import fees. They indicated that custom fees is an “additional al” tax and they are not responsible to pay for it. Keep in mind, the items I purchased is not worth the additional custom costs. It’s not worth it, I’ll shop at ASOS.”

Nastygal 1 star review on 31st March 2021

Nastygal 1 star review on 31st March 2021

Nastygal 1 star review on 31st March 2021

Posted 3 years ago

“Horrible company.Do not buy from them! First and last time I ordered from this store. Received wrong size in mail and tried to contact them to get right size and shipping free since they messed up. Nasty Gal customer representative Umar said from their end I have ordered that size, so I copied and pasted my order and their order confirmation that state my size. Some days later they refund me my money minus shipping fee. It's their fault but I have to pay for it. Shame on you Nasty Gal!”

Posted 3 years ago

“Unable to return items that do not fit because the return site is uneffective. Will not accept any of my payemnt methos to pay for the return. Says that there is something wrong with my cards but after using 3 different payment methods i am certain that it is not a problem with my card it is a problem with their site. Will come back to change my review if they actually get back to me within 24 hours like they said they would & the issue is resolved. I still think that it is ridiculous that I cannot return items effectively on their site though. Be careful ordering from NastyGal.”

Posted 3 years ago

“Terrible customer service and shipping has taken a month. Brutal... honestly DO NOT order from here, huge mistake!!!!!!!!!!”

Posted 3 years ago

“If I could give 0 stars I would. I ordered over two months ago, received an email a week after ordering that they have shipped it and “my package is on its way!’ I have not received anymore emails about it and when I click the package shipped email it still says the same thing it did two months ago, are you kidding me?! Disappointed I spent a decent amount of money on this website and will not be able to receive a refund. They are a complete scam, either you won’t receive your package or you will receive it but it will not be consistent with what you ordered! The internet really needs to filter out these “clothing websites” that are not legitimate and are just here to take your money. Disgusting.”

Posted 3 years ago

“Horrible customer service. Received a faulty item of clothing with loose, messy and incorrect stitching down the side of the pants and they told me that if I wanted to return it I would need to pay for it myself. Cheap clothing that is not as advertised on website and then they won’t own up to it or fix it for you after you contact them about it. Will never be ordering from here again and will be telling everybody else to go no where near it as well.”

Posted 3 years ago

“Would not even give this company a 1/5 star review... the absolute worst customer service I have ever experienced. Paid for shipping label, returned the item, and now the company is saying they never received my return. Company not willing to compromise so now I am forced to pay for items I do not even have. Not to mention I received the wrong size. DO NOT purchase anything from Nasty gal....”

Posted 3 years ago

“shipping was great, came within about 3-4 working days however, i got jeans in my size (size 8) and they were absolutly tiny. so i bought another par, sized up this time (size 10) and they are STILL too small!! tiny!! can barely even fit into them. also, they are listed as “mom jeans” but are so small i’d honestly call them skinny jeans. so if your ordering from nasty gal, and (example) your a size 8, id honestly say, get a size 12 or 14”

Posted 3 years ago

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Nastygal is rated 1.5 based on 450 reviews