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Nathan James Reviews

4.7 Rating 785 Reviews
92 %
of reviewers recommend Nathan James
4.7
Based on 785 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
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About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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How does Nathan James deliver?
(2 days ago)
Nathan James delivers items by Courier and Postal Service.
(2 days ago)
A

Delivery - Fast

100.00%
Industry Average
The service was absolutely excellent. We had a small issue with a crack in our table during delivery. Not only did NJ send us a new table, they even sent a personalized box of chocolates to apologize for the inconvenience. Everyone was so kind and helpful, and we love the quality and style of our table!
- Anonymous
She also knew I wasn’t available at the delivery address very frequently and she made sure I was in town to accept delivery and followed up to ensure I was happy with the replacement.
- Jamie Barrett
I had an issue with a delivery address they swooped in, took care of it and Were able to do everything that Amazon, Wayfair or any of the other stores could’ve ever done … super impressed… The chairs are awesome.
- Kim Chamberlain