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Nathan James Reviews

4.7 Rating 801 Reviews
92 %
of reviewers recommend Nathan James
4.7
Based on 801 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
100%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
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About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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How quickly does Nathan James resolve customer queries?
(1 week ago)
Greater than 63% of reviewers feedback is Nathan James resolves customer queries within an hour.
(1 week ago)
93.51%
Industry Average
Amazing company! I had an issue and they resolved it right away. They were incredibly kind and understanding throughout the process. Because of their excellent customer service, I will definitely continue buying from them.
- Sandy Jimenez
Excellent customer service rep. Esme went above and beyond for me in my Nathan James purchase. Followed up. Very impressed.
- Maglio
Customer service, 5 stars. The dressers, 2 stars. Amanda was great and tried to help get to the root of the problem. The outside is very sturdy and well made. The drawers, parts, and function left a lot to be desired. I would try a different product in the future based off customer service alone.
- Desi