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Nathan James Reviews

4.7 Rating 763 Reviews
93 %
of reviewers recommend Nathan James
4.7
Based on 763 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
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About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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How quickly does Nathan James resolve customer queries?
(1 week ago)
Greater than 53% of reviewers feedback is Nathan James resolves customer queries within an hour.
(1 week ago)
91.38%
Industry Average
Camille gave me amazing customer service as I was having troubles with delivery.
- John
Their customer service is amazing! You just don’t find that these days.
- Carole Bryant
The customer service at this company goes above and beyond the normal standards these days! I had to wait for a new shelf while the one they sent had a broken piece. They sent me a box of chocolates for the inconvenience. What a thoughtful and personal touch. I will shop from them again because of this. I will recommend them as well.
- Emily