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Nathan James Reviews

4.7 Rating 749 Reviews
92 %
of reviewers recommend Nathan James
4.7
Based on 749 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
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About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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How quickly does Nathan James resolve customer queries?
(1 week ago)
Greater than 51% of reviewers feedback is Nathan James resolves customer queries within an hour.
(1 week ago)
89.72%
Industry Average
When the customer service team learned about the troubles I had with the assembly of my chests, they immediately contacted me to make things right! They have been very attentive and accommodating! I would definitely consider buying from them again solely based on my interaction with their team. First class all the way!
- Kaye
I was given fast service and the representative Carlee was so amazing. She changed what could have been a difficult experience into a wonderful outcome. Happiness was what they claim and it’s true!
- Marybeth Yuskavage
We absolutely love how the pendant lights look in our kitchen! One of them arrived with a chip in the glass, but Glaiza from customer service was amazing, super helpful and accommodating in quickly arranging a replacement. Great service and beautiful product!
- Anonymous