Nathan James Reviews

4.7 Rating 739 Reviews

92 %

of reviewers recommend Nathan James

4.7

Based on 739 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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How quickly does Nathan James resolve customer queries?

Helpful Report

(1 week ago)

Greater than 50% of reviewers feedback is Nathan James resolves customer queries within an hour.

Helpful Report

(1 week ago)

89.58%

Industry Average

“ Ordered 3 barstools and when I assembled one it was slightly wobbly - I reached out to customer service and they sent me a new one right away and let me keep the old one! I received it quickly and assembled and it turned out perfect! They were so helpful and I have gotten lots of compliments on the stools so far. ”

- Sarah

“ The shelves did not fit together as well as we had hoped or as portrayed in the photos but customer service was excellent and very responsive and I think our experience was the exception. ”

- Barbara Aaron

“ I ordered a set of counter stools and once we put them together we noticed an issue with the legs of one of the stools. I contacted the company and they immediately sent me a replacement. The representative even went so far as to email me a follow up about the replacement to make sure I was satisfied. This was the first time I had ordered from this company and it won’t be the last. The stools are beautiful and very well made, and their customer service is top notch! ”

- Maryellen

Nathan James Reviews

Customer Service - Good