Nathan James Reviews

4.7 Rating 760 Reviews

93 %

of reviewers recommend Nathan James

4.7

Based on 760 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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How quickly does Nathan James resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 52% of reviewers feedback is Nathan James resolves customer queries within an hour.

Helpful Report

(3 weeks ago)

90.91%

Industry Average

“ Customer service was extremely helpful in resolving an issue. They care about satisfaction. ”

- Laura

“ Great products and great customer service. I worked with Ricardo on an issue with a few of my barstools. He sent me several links to confirm I had assembled all four correctly. I noticed I had reversed two front legs incorrectly. After making changes, my barstools are now perfect. ”

- Joe99

“ There were some minor issues with my cabinet upon arrival, but the Nathan James customer service representative went above and beyond to resolve them. They provided outstanding support—better than any other company I’ve ordered from—to ensure I was satisfied and taken care of. Because of their professionalism and quick response, I highly recommend purchasing from Nathan James. ”

- Bria

Nathan James Reviews

About Nathan James:

Customer Service - Good