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Nathan James Reviews

4.7 Rating 792 Reviews
92 %
of reviewers recommend Nathan James
4.7
Based on 792 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
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About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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How quickly does Nathan James resolve customer queries?
(3 weeks ago)
Greater than 53% of reviewers feedback is Nathan James resolves customer queries within an hour.
(3 weeks ago)
93.01%
Industry Average
I bought four of the Gracie barstools. I had an issue with the bouclé fabric on the seats. I called the customer happiness team. Susana resolved the issue to 100% satisfaction. With this kind of customer service, I will definitely be a returning customer. Thank you, Nathan James!
- Anonymous
While the stools ultimately didn’t work out for my space, the customer service was truly exceptional—hands down the best I’ve ever experienced.
- Stephanie Calva
Amazing Customer Service.
- Tim