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Nathan James Reviews

4.7 Rating 780 Reviews
93 %
of reviewers recommend Nathan James
4.7
Based on 780 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
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About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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How quickly does Nathan James resolve customer queries?
(1 week ago)
Greater than 52% of reviewers feedback is Nathan James resolves customer queries within an hour.
(1 week ago)
91.47%
Industry Average
I’ve had nothing but a positive experience with this company. I can’t recommend them enough. The quality of products, the prompt and helpful customer service is outstanding. I don’t trust companies online and will Only be using Nathan James moving forward.
- Sarah PLocharczyk
I received a cabinet that had two right sides (and no left side piece). I contacted customer service and they promptly shipped a replacement cabinet. Unfortunately, they don’t stock individual parts, so I had to received a whole kit, but it was handled quickly and professionally. Great customer service!!
- Kevin
Customer service is top notch.
- Cindy R