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Nathan James Reviews

4.7 Rating 706 Reviews
92 %
of reviewers recommend Nathan James
4.7
Based on 706 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
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About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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How quickly does Nathan James resolve customer queries?
(1 week ago)
Greater than 51% of reviewers feedback is Nathan James resolves customer queries within an hour.
(1 week ago)
90.79%
Industry Average
When I called about getting a new door, the customer service person I spoke to was very helpful.
- Anonymous
Immediately, customer service contacted me and said a replacement cabinet would be sent free of charge.
- Immy Burns
Wow, I am so impressed with the customer service that this company holds. I got a chance to speak with customer care who reached out to me after a small back-and-forth about the issues I had. I was able to receive a partial refund. I’m so grateful I’m going purchase a new Nathan James item. I’ve had my eye on thank you guys so much.
- Jenniffer H