National Lamps and Components Reviews

Name: National Lamps and Components
Rating: 4.57

4.6 Rating 2,311 Reviews

89 %

of reviewers recommend National Lamps and Components

Company Reviews

Questions

Metrics

4.6

Based on 2,311 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01279 459632

Email:

sales@nationallampsandcomponents.co.uk

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National Lamps and Components 5 star review on 17th June 2022

Daniel Woda

National Lamps and Components 5 star review on 24th December 2020

Michael Brooks

National Lamps and Components 5 star review on 13th December 2019

Rebecca King

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After receiving confirmation of order and payment only to receive a following e-mail to say goods were no longer available”

Helpful Report

Posted 3 years ago

“As I have not received goods the only review I can say is that they have not been delivered even though payment taken out of my account 21/7 and as of 28/7 nothing received.”

Helpful Report

Posted 3 years ago

Hi Ann, Apologies for the delay with your order but confirming our telephone conversation today we will be despatching your order this afternoon.

Posted 3 years ago

“I've yet to receive my order!”

Helpful Report

Posted 3 years ago

Hi Andrew, Apologies for the delay with your order. We had originally been expecting delivery to us on the 10th as per our email to you but we have been let down by the supplier who has pushed the delivery time back to 26th June. We will be despatching your order as soon as the new stock arrives.

Posted 3 years ago

“Terrible customer service, missing products sent out... company unwilling to assist”

Helpful Report

Posted 3 years ago

Hi Lauren, as per our emails, you advised us of the missing items 13 days after you received the parcel when our T&C's state we need to be advised within 24 hours although we are flexible within a couple of days on this. Also our stock level for your item is correct. We have not said we are unwilling to help but we are reviewing your claim and will come back to you once a decision is made. Thank you for your review.

Posted 3 years ago

“I have not received them!!!!”

Helpful Report

Posted 3 years ago

Hi Samantha, sorry for the delay but the item you ordered was showing on our website as a Pre Order item and are now due to us on 29th June.

Posted 3 years ago

“I ordered and paid on line for items based on National Lamps current website - they acknowledged the order and payment, but later e-mailed that the items were out of stock and discontinued; they offered an incompatible alternative but nothing compatible - then they refunded my payment.”

Helpful Report

Posted 3 years ago

“I have still not received my order???”

Helpful Report

Posted 3 years ago

Hi Mandy, Apologies for the delay with your order. We have been waiting for new stock to arrive which has been delayed by the supplier. We have been advised to expect them to us on 10th June or we do stock a red glass version which we can send out straight away. Please let us know how you would like to proceed.

Posted 3 years ago

“Ordered item as shown in stock, transpired it actually wasn't in stock, still not recieved it 2 weeks later, could of ordered from other site since for lower price, but annoying having to cancel and reorder. Had to chase up order myself, not very good unfortunately. And I'm not one for bad reviews, but not good service.”

Helpful Report

Posted 4 years ago

Hi Paul, our apologies for the delay with your item. We are experiencing a lot of delays with our suppliers at the moment and although the supplier has advised us that they have sent our order it has not yet arrived. We have been chasing them and will advise you as soon as we have despatched it to you.

Posted 4 years ago

“Very disappointing. Not yet received”

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Posted 4 years ago

“I have not received my purchases!”

Helpful Report

Posted 4 years ago

Hi, Your order was despatched by Royal Mail on 8th April. Please use tracking reference 3209750750011502E2B92 to track its progress. Please note that due ti the current situation deliveries can be longer than normal and we did advise a possible delivery time of 7 working days on your order receipt.

Posted 4 years ago

“We are still awaiting delivery of the item, despite being told it would be 5 days, we had to chase delivery to be told it would be at least a further 7 days! Very poor communication and customer service, order should not have been accepted if no stock was in or expected, or in the least it would be nice to be kept informed of situation!”

Helpful Report

Posted 4 years ago

“The item that I ordered and paid for on line was deleted as no longer available. Very poor .”

Helpful Report

Posted 4 years ago

“Waited for a week still never receive the good, and the person in charge is not helpful The tracking no given Only can track their local situation . I still do. Not know when can get the good”

Helpful Report

Posted 4 years ago

Thank you for your review. Unfortunately as stated in our email these goods are being exported and delivery can be considerably longer considering your items were going to Singapore. Your goods left us on the 14th January so delivery is expected at 7 working days as stated. Please don't hesitate to contact us with any further queries. Regards National Lamps & Components Team

Posted 4 years ago

“Not happy bought two red tubes which were illustrated as red on the long when they turned up. They were white until I turned them on and the were pink when illuminated. Sent photos of very obviously pink light and was told it looks red to us. Was told if you are not happy to send them back. Poor service poor attitude.”

Helpful Report

Posted 4 years ago

Good afternoon Greig Thank you for taking the time to leave us feedback. As described on our website, these tubes are white until switched on. This applies to all coloured fluorescent tubes unless they have a coloured sleeve. The colour is created by the mix of phosphors enclosed inside the tube - Not the glass. The red tube shown online is for illustration purposes. A white tube being sold as red would be very confusing. In regards to the colour - This is a difficult one, as everyone sees colours differently. You sent us a picture of the red (pink) tube in use - To us, it looks red. You even mentioned in your email to us that the colour being emitted is red. As advised we are willing to take these back and issue a refund on our receipt.

Posted 4 years ago

“The reason for my review is they are not advertised for sale as halogen bulbs if they was i would never have bought them because they are rubbish and are meant to be connected to the mains otherwise they blow after about 5 days of use and when i tried them in the past when they did blow they tripped my electric.”

Helpful Report

Posted 4 years ago

Hi David Thank you for taking the time to leave us this review. We apologise that you are unsatisfied with the service received. As stated in the description for the product this is a halogen par reflector. In future we recommend you give us a call and we can help you find exactly what you are looking for. Kind Regards National Lamps & Components Team

Posted 4 years ago

“Ordered led lights. Oyt if stock will be 1 week. A week later it was then going to be another week but would be sent overnight. End of 2nd week. Lights dispatched but on std 3 to 4 day delivery. Lights arrived not as described. Totally different wiring. Called NL and they apologised stating manufacturer had changed the item and not informed NL. Refund requested, lots of time wasted. Awaiting refund. Lights on NL website have not changed but the item has! Not impressed.”

Helpful Report

Posted 4 years ago

Good Morning. Thank you for your Review. Please accept our apologies for the long delivery time and also the wrong description for the item. We were not updated with the correct description via the manufacturer but we have since updated this. Many apologies for the delay in you receiving your refund, once we have received the goods back to us via the pre-paid label we sent you we will issue you with a full refund. Please feel free to use the discount code “LOYALTY10” to receive 10% off of your next order. Again please accept our apologies for this huge inconvenience and we hope to deal with you again in the future. Kind Regards National Lamps & Components

Posted 4 years ago

“Still waiting on delivery? i can review once received”

Helpful Report

Posted 4 years ago

“Ordered 2 units but had to get partial refund as they only had 1 in stock despite originally accepting order. Item that did arrive was an updated model to one advertised (different model number) and would not connect to existing system so was useless. Would avoid in future.”

Helpful Report

Posted 5 years ago

Dear Rob, We are sorry to hear you were not satisfied with your product. As explained in a recent email to you the manufacturer has changed the connection without our knowledge and that there is a simple fix where you can join the new link lead to the old one via an in line junction box. In doing this the fitting will be perfectly usable. Alternatively if you wish to return the fitting then please let us know.

Posted 5 years ago

“I ordered 2 items on 11 April and 10 days later they have still not arrived. I have received no explanation. I have emailed them.”

Helpful Report

Posted 5 years ago

Hi Elizabeth Many thanks for your review You should have received an email on the 11th April advising your items were out of stock, and delivery would be 5-7 working days. We will look into this further and email you regarding this delay. Apologies for any inconvenience this may have caused. Many Thanks National Lamps and Components

Posted 5 years ago

“Disappointed no delivery”

Helpful Report

Posted 5 years ago

Hi Alex Many thanks for your review You have not received your order as of yet, due to the delivery address not being filled in correctly. We have emailed you on a few occasions and are awaiting a reply, to advise us the door name or number so we can despatch your order. Please contact us via phone or email advising us of this information. Many Thanks National Lamps

Posted 5 years ago

National Lamps and Components is rated 4.6 based on 2,311 reviews