National Lamps and Components Reviews

Name: National Lamps and Components
Rating: 4.57

4.6 Rating 2,311 Reviews

89 %

of reviewers recommend National Lamps and Components

Company Reviews

Questions

Metrics

4.6

Based on 2,311 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01279 459632

Email:

sales@nationallampsandcomponents.co.uk

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National Lamps and Components 5 star review on 17th June 2022

Daniel Woda

National Lamps and Components 5 star review on 24th December 2020

Michael Brooks

National Lamps and Components 5 star review on 13th December 2019

Rebecca King

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for delivery. No update as to progress received to date.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your message We have been in touch as we sent you an email on the 10th of September This email will be sent to you again today

Posted 2 years ago

“Small value order. Cancelled. Informed no stock and 1 month lead time. Didn't tell me till order placed.”

Helpful Report

Posted 2 years ago

“Ordered shaving light on- line, and received it 3 days later. Upon installing and powering on, discovered a loud buzzing noise from the built-in transformer. The buzzing varied from gentle to quite loud. There was obviously a fault with the unit, and I reported it via telephone. I was told that the matter would be reported to the manufacturer and that they would probably send a replacement direct to me. This has not happened.”

Helpful Report

Posted 2 years ago

Hi Peter Many thanks for your message We are happy to deal with your query but unfortunately you sent your original email to the incorrect website but the correct website has now received your email and we are dealing with the matter and will be in touch Sorry for any inconvenience that this may cause

Posted 2 years ago

“I've rated poor, because although I placed my order on 16th January it was not until 3rd February that I was informed that my order would be cancelled because of supply difficulties. I would have liked to have been informed sooner of the fact that the item was not in stock and that you were waiting for supplies.”

Helpful Report

Posted 3 years ago

“Ordered 3 tubes but 2 arrived smashed - unfortunately inadequate packing and a carrier who obviously is not used to handling fragile packages.”

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Posted 3 years ago

“The bulbs I bought are very difficult to fit into the bulb holder”

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Posted 3 years ago

“Lamps arrived bent in half and shattered still awaiting replacement”

Helpful Report

Posted 3 years ago

Hi Ian, Sorry to hear you have received a damaged item. We have not received an email from you to advise us of this. Please contact our sales department with the details and they will be happy to help you.

Posted 3 years ago

“Placed an order on website .paid . Only to be told items were un available took payment anyway was refunded a few days later.”

Helpful Report

Posted 3 years ago

“I have been sent a review of services but 19 days after order I have not received my lamps. I shall be contacting to see where my order is !”

Helpful Report

Posted 3 years ago

“I ordered 4 bulbs, I fitted 2 into my extractor and one blew as soon as I switched on.”

Helpful Report

Posted 3 years ago

We are sorry to hear about your faulty item. Please contact our sales team with your order details and they will replace it for you.

Posted 3 years ago

“Can't give a review as I still haven't received my goods”

Helpful Report

Posted 4 years ago

“You can't ask for a review before the order is fulfilled”

Helpful Report

Posted 4 years ago

Hi Anthony These are sent out automatically a few days after a order is received. Apologies for the inconvenience we have since emailed you regarding your order with delivery being a few days. Kind Regards Sophie

Posted 4 years ago

“I was very disappointed that a charge of £40 postage was requested on an order of £88+vat. I queried and suggested royal mails universal service. They said the parcel was “ too big” but as it was 3 x 2 foot battens and tubes - and Royal mail max large parcel is 1.2 x 1.2 m either this is not true, or the packagingpolicy need a raid revision. Cancelled order - shame as I found exactly what I wanted at what should have been a goodprice.”

Helpful Report

Posted 4 years ago

Hi Carolyn Thank you for your review. Unfortunately as stated in our terms and conditions: "Unfortunately, if a large parcel needs to be sent to the Scottish Highlands or an offshore Isle such as Northern Ireland or the Isle of Mann via a courier there will be additional charges. Certain items, such as long fluorescent tubes (2ft+/600mm+) can only be transported by courier due to the length and delicate nature of the product. Unfortunately as a small business we are unable to cover the costs for this. " We are deeply sorry for the bad experience you had with us. Regards National Lamps & Components

Posted 4 years ago

“Cost of post and vast amount of packaging for a tiny component was ridiculous. Postage cost more than the item. I won’t order again.”

Helpful Report

Posted 4 years ago

Hi Jill. Thank you for your review and we apologise for the negative experience you had. We are always looking at ways to improve our service and will take your thoughts into consideration and pass them on to our stores department. Kind Regards National Lamps & Components

Posted 4 years ago

“Sure i ordered 2x15w electronic ballasts and once delivered seen it 1x15w ballasts.”

Helpful Report

Posted 4 years ago

Good Afternoon Will As seen on your order confirmation you purchased 2 x PC1X5-16WBASIC which are 1x5-16w ballasts. We did reply to your email this morning, apologies for the delay but we close over the Christmas & New Year period. If you wish to return the ballasts that is no problem please give us a email and we can go through this with you. Regards National Lamps & Components

Posted 4 years ago

“The items I wanted and ordered were in fact not available. They said "Unfortunately this item is now out of stock, and our supplier has now advised this product is now obsolete." They really should take these things off their stock list if not available as it was a waste of my time. I have no complaints about how they handled it, offering me replacements but these were not suitable and they have now given me a refund.”

Helpful Report

Posted 5 years ago

Hi Stewart Many thanks for your review Apologies for any inconvenience caused by the item's stock level being incorrectly displayed. This is due to our website unfortunately not being a live stock feed, so on some occasions there can be a delay in items being updated. We hope this does not put you of using us again in the future Many Thanks National Lamps and Components

Posted 5 years ago

“The service from yourselves was good however your courier let you down as i paid for next day delivery but did not receive them until the day after that which was too late had i have needed them urgently!”

Helpful Report

Posted 5 years ago

Hi David Many thanks for your review We apologise that your delivery was delayed, unfortunately we can only contact the courier service we have used and try and rectify and delivery issues as soon as possible. Apologies for any inconvenience this may have caused Many Thanks

Posted 5 years ago

“I would expect to receive the goods prior to making a review! As it stands i'm less than impressed, your website didn't indicate the lamps were not held in stock and there would be a delay. The project is handed over now so the lamps are redundant as alternatives needed to be sourced to comply with dates. Regards Paul Iredale”

Helpful Report

Posted 5 years ago

Hi Linden Many thanks for your review Apologies that you received a review request before you received your items, this is due to the review request being an automated service. Also apologies for the item showing as in stock, when it was not. This was due to the order being placed over the festive period whilst we were closed, so was unable to amend stock levels. Due date was advised once we had returned and order is currently in transit to reach yourself within this lead time. Please contact us via email or phone if you wish to return these items. Sorry for any inconvenience this may have caused Many Thanks National lamps

Posted 5 years ago

“Taking an order when you dont have stock is not a good thing.”

Helpful Report

Posted 5 years ago

Hi William Many thanks for your review Apologies that we have run out of stock on the item you have ordered. This was due to a large amount of orders being placed for this item, whilst we were away as we close over the festive period. As advised we will dispatch this item as soon as our new stock is available. Apologies for any inconvenience Many Thanks National Lamps

Posted 5 years ago

“HAVE NOT RECEIVED ITEM YET--ORDERED ON 19TH nOV; RUNG twice. hoping tp hear from them soon !”

Helpful Report

Posted 5 years ago

Hi Catherine Many thanks for your review Apologies for the slight delay, however your order will be with yourself Monday as discussed on the phone the other day. Sorry again for any inconvenience caused Many Thanks National Lamps and Components

Posted 5 years ago

National Lamps and Components is rated 4.6 based on 2,311 reviews