National Lamps and Components Reviews

Name: National Lamps and Components
Rating: 4.57

4.6 Rating 2,311 Reviews

89 %

of reviewers recommend National Lamps and Components

Company Reviews

Questions

Metrics

4.6

Based on 2,311 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Phone:

01279 459632

Email:

sales@nationallampsandcomponents.co.uk

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National Lamps and Components 5 star review on 17th June 2022

Daniel Woda

National Lamps and Components 5 star review on 24th December 2020

Michael Brooks

National Lamps and Components 5 star review on 13th December 2019

Rebecca King

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“paid for items then received a e mail that items out of stock so now have to wait for x amount of days for items to come that's if they can get items back in stock”

Helpful Report

Posted 8 years ago

“I'm still waiting for my purchase could you please let me know when I will be receiving it”

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Posted 8 years ago

“After I ordered the bulbs I received an email message informing me that the bulbs were out of stock. Why was this not known at the time my order was accepted and confirmed?”

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Posted 8 years ago

“Nothing received yet!”

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Posted 8 years ago

Dear Cleland, Many thanks for your comments. Having spoken with our sales team, we part delivered your order on 02/11/15 as requested. We apologise for this delay and will surely keep you informed with the progress of this order. Thanks and regards, National Lamps and Components

Posted 8 years ago

“Seen as we haven't received it yet it's difficult to review!”

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Posted 8 years ago

Dear Julie, Many thanks for taking the time to leave your comments. Your order was dispatched from us on 26/10/15 and thus had not arrived before the automated reviews email was sent. We hope that your order found you well and that you are pleased with it. Thanks and regards, National Lamps and Components

Posted 8 years ago

“Small order of replacement gu10 led bulbs. Although order accepted, apparently no stock - delay of approx 7working days. You should have indicated this at point of order.”

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Posted 8 years ago

Dear Rob, We thank you for taking the time to get back to us. Your order has been dispatched today. Please accept our sincere apologies for any inconvenience caused. Thanks and regards, National Lamps and Components

Posted 8 years ago

“The product has not yet been delivered one week after order”

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Posted 8 years ago

Hi Thomas, Your order was currently out of stock, we did send you a email to give you a delivery date. Your order was sent out 1st October by Royalmail, delivery is 2-3days. We hope once you have received your order and happy you could amend your review. Thanks and Regards National Lamps and Components

Posted 8 years ago

“What's the point of writing a review if I haven't had the goods. It would be better to be told an item is out of stock before I paid for it!!!!”

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Posted 8 years ago

Hi Ken, Please accept our apologies for the delay with your order. We are out of stock of this item and we have to order this item from Europe. We are expecting our shipment Tuesday, delivery will then be 2-3days to you. If you cannot wait, please let us know and we will refund you. Thanks and Regards National Lamps and Components

Posted 8 years ago

“Order Placed 22.6.15. Then advised goods not in stock. Replacement stock due 7th July. Still do not know when item will be delivered. Perhaps stock levels should be indicated before purchase and then buyer can take a more informed view on purchase.”

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Posted 8 years ago

Hi Graham, Many thanks for your review, Unfortunately the item you ordered was out of stock. We currently do not have the facility to have live stock on the website, the majority of items are usually available. We are expecting more stock into us by Friday 3rd July. We will email you once your order is dispatched. Please accept our apologies for the inconvenience this may have caused you. Thanks and Regards National Lamps and Components

Posted 8 years ago

“Order accepted, payment made and told will be delivered in 2 to 3 days. Just received an e- mail to say the product is out of stock. No sure date of delivery or offer of refund. Surely this should have been known at time of purchase”

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Posted 8 years ago

Hi Barry, Many thanks for your review, Unfortunately when your order was placed we was out of stock the Integral GU10s. These lamps are now in stock. Your order will be dispatched today by FedEx and delivery will be 1-2days. Please accept our apologies for any inconvenience caused. We hope to hear from you again soon. Thanks and Regards National Lamps and Components

Posted 8 years ago

“I searched the web for 13 amp plug tops with handles, found this site, placed an order, and they took the money then emailed to say it's obsolete and sent a refund! Found them cheaper anyway elsewhere.”

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Posted 8 years ago

Hi Michael, Many thanks for your feedback. We are very sorry that the item was no longer available. We check our products regularly to make sure they are still available but unfortunately this one was missed until your order came through. We did refund your order as soon possible. We hope to hear from you again soon. Thanks and Regards National Lamps and Components

Posted 8 years ago

“The reason for the low rating is that your system sends out this review invitation without reference to the order status. It assumes I will have received the order by now. I was told one item would have a supply delay of 5-7 days and asked it I wanted partial delivery. I said to hold for completion of order. That was never acknowledged, and I have to hope that is what will happen. But despite not having one item in stock, and not thus dispatching, you have nevertheless charged for the full order, while still holding it. This also needs improvement: you should charge when you are about to dispatch, and certainly not charge for something you haven't got in stock, and which will be delayed. So the idea is good, but the system needs improvement, I am afraid. I would ideally want to give a slightly less than neutral rating, but your review system has allowed only "Poor" as less than "Normal", and so I am afraid I have to rate this as "Poor". Some finesse to the review system needed there!”

Helpful Report

Posted 9 years ago

Dear Andrew, Please accept our apologies for not acknowledging your reply. Your order is now in stock and will be leaving us today on Fedex service. We will email you tracking details once available. Thanks and Regards National Lamps and Components

Posted 9 years ago

“I made two orders with this company. I was very impressed with their stock list but on both occasions I received an email saying that the products I ordered weren't in stock and it would 5-7 days to receive them. There was no indication on the website that the items were not in stock and the company took my payment. This feels a little like sharp practice. I operate on a tight timeline and I need to know accurately when stock is available so I can let my Customers know. On both occasions I was left with egg on my face with these Customers. The first time I let it go, but the second time I cancelled the order. If I can't trust the supplier to deliver, I can't order from them.”

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Posted 9 years ago

Hi Patrick, Many thanks for your feedback, we are very sorry to hear that you was not happy with our service on 2 occasions. We do try and keep our stock levels up but on few occasions we have longer delivery dates from our suppliers. We do apologies for the inconvenience. Thanks and Regards National Lamps and Components

Posted 9 years ago

“i have placed 2 order with you on both occasion they out of stock 1st order i waited over 1month on delivery 2nd order is still outstanding”

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Posted 9 years ago

Hi Richard, We are very sorry about the two orders that was out of stock, We do try and keep our stock levels up but on these two occasions there was a delay with our suppliers. We do hope you are now happy with your order. Thanks and Regards National Lamps and Components

Posted 9 years ago

National Lamps and Components is rated 4.6 based on 2,311 reviews