National Lamps and Components Reviews

Name: National Lamps and Components
Rating: 4.57

4.6 Rating 2,311 Reviews

89 %

of reviewers recommend National Lamps and Components

Company Reviews

Questions

Metrics

4.6

Based on 2,311 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01279 459632

Email:

sales@nationallampsandcomponents.co.uk

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National Lamps and Components 5 star review on 17th June 2022

Daniel Woda

National Lamps and Components 5 star review on 24th December 2020

Michael Brooks

National Lamps and Components 5 star review on 13th December 2019

Rebecca King

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the star night light. It looks very cheap the batteries don’t last more than a few nights not worth the money I should of returned it”

Helpful Report

Posted 5 years ago

“Didn't answer the phone in a professional way and was told that "i am on the other phone i will call you back" but never did. I couldn't get through on the phone after that. Once i had returned the goods emails that i sent to make sure that the goods got back and how i would be credited were never answered or acknowledged. Very disappointing. Still haven't heard anything 08.02.2018.”

Helpful Report

Posted 6 years ago

“Website said item was in stock, then received email to say ‘sorry item not in stock until end of May’. Had to get refund”

Helpful Report

Posted 6 years ago

Hi Tom Many thanks for your review, Unfortunately our website is not a live stock feed, so on some occasions our stock levels have not been updated before orders have been placed. We understand this can be inconvenient and apologise for this. Many Thanks National Lamps and Components

Posted 6 years ago

“Delivery was made to the wrong address and I am still waiting for my order.”

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Posted 6 years ago

“I oredered the lamps over a week ago. They were very quick to respond, BUT i still haven't received the product. So consequently very disappointed”

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Posted 6 years ago

Hi Michael Many thanks for your review, Apologies for the delay and we hope we have dealt with you issue quickly and you are happy with the result. Many Thanks National Lamps

Posted 6 years ago

“I ordered a light fitting (ORDER No: NLC-0318-59982) from you on Sunday 4th March 2018 and I received your confirmation of order. Late on Friday 9th March 2018 I received a call to advise that you could not source the light fitting ordered. I feel this is very poor service, especially as Eterna had given me your contact details as a supplier who stocked these items. I have now had to track down another Eterna D143 on the internet. Hopefully this supplier will not waste a week of my time whilst I await the prompt dispatch of my order. I look forward to a refund when your accounts department opens on Monday morning.”

Helpful Report

Posted 6 years ago

Hi Richard Many thanks for your review, Apologies on our stock error and Eterna advising you that we had stock when we unfortunately had not. We will email you privatley to solve this issue. Many Thanks National Lamps and Components

Posted 6 years ago

“Things went well to start with until we found the item to be faulty. After a call I was asked to return the item.It went in the post on Monday 26th Feb,today Wed 7th March we are still waiting for the replacement.”

Helpful Report

Posted 6 years ago

Hi Kevin Many thanks for your review, we have emailed you privately to resolve this issue. Apologies on the delay we believe this was due to the bad weather and the return getting back to us. Many Thanks National Lamps

Posted 6 years ago

“My order has not yet arrived”

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Posted 6 years ago

“Although the tube reference was as ordered the length of the tube was 4mm longer than the existing. The tube would not fit into the appliance. Therefore the tube was unsuitable.”

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Posted 6 years ago

“I ordered "warm white" bulbs and received daylight white. I can use these, so I will not be returning them, but they are of no use for the application I wanted.”

Helpful Report

Posted 6 years ago

“I ordered a heater which was in stock, only to get an email its out of stock 5-7 working days...to my surprise the heater turned up 4 days later but when i opening up the box the elements where broken, I emailed and called the National Lamps to be told to take pictures of the broken heater elements and they would send new ones for which I had no idea how fit these (I am not a electrician), and this was a brand new heater. On a positive note I asked for full refund and it was in my account within 2 days, and no need to send broken heater back.”

Helpful Report

Posted 6 years ago

“Whole delivery held up due to one item. Took a week to find out. Then a further 2-3 days delivery. They should have shipped first and then asked if o.k. to back order.”

Helpful Report

Posted 6 years ago

“Paid £15.95 for a bulb, the website price, but when it arrived the catalogue in with the order showed the price to be £11.95. No refund given when I grumbled, not even a small goodwill gesture”

Helpful Report

Posted 6 years ago

“What I was sent was not what I ordered. It was similar. However, the product ordered was shown as ‘in stock’, when the order was placed. I was not contacted, prior to dispatch, to check whether I was ok to accept an alternative. Had the alternative matched the specification of the product ordered, I would be less concerned. I could have bought the product supplied for a cheaper price elsewhere!”

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Posted 6 years ago

“Put 2 new bulbs in and one has gone already.”

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Posted 6 years ago

“I’ve still not received my light ballast.”

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Posted 6 years ago

“you are asking me to write a review before I have received my product. I have had no communication other than the initial email. I had to call this morning to find out where it is!”

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Posted 6 years ago

“we haven't received our order yet!!”

Helpful Report

Posted 6 years ago

“I received the bulbs but they were not what I ordered. I was supplied with alternative brand. There is a reason I wanted the the ones I had ordered as the flush into a particular housing in the ceiling. Now I have been provided bulbs that protrude from the ceiling.”

Helpful Report

Posted 6 years ago

“I ordered online as I was told when I phoned that the delivery charges would be more if they took a phone order (not sure of that logic). I had also quoted the item number (having already looked online) and was quoted an amount per item much more than was listed. When I queried this, the man sounded rather flustered and then confirmed the online price. After ordering 10 lamps online which were shown as 'in stock', and paid for the them, I later got an email saying there was insufficient stock and would be sent as soon as available. However, they did offer to send a part-order of 3 in the meantime, which I'm waiting to arrive, which is better than last time. I previously ordered lampholders on the phone which I've had problems locating elsewhere, only to be told after the event that they were out of stock, and in fact took getting on for 2 weeks to arrive. I chased on at least 2 occasions.”

Helpful Report

Posted 6 years ago

National Lamps and Components is rated 4.6 based on 2,311 reviews